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http://dx.doi.org/10.3743/KOSIM.2014.31.4.007

Question Analysis of the Collaborative Digital Reference Service at the National Library of Korea  

Chang, Hye Rhan (상명대학교 문헌정보학과)
Yi, Kyung Suk (상명대학교 문헌정보학과 대학원)
Publication Information
Journal of the Korean Society for information Management / v.31, no.4, 2014 , pp. 7-28 More about this Journal
Abstract
This study analyses the questions addressed to the collaborative digital reference service run by the National Library of Korea. The data consist of 661 question entries to the 'Ask a Librarian' service during first 6 months in 2014. Each entry includes average 1.17 questions, and 77.82% of the total questions are real reference in nature. Questions are analyzed by classification division, context of the questioner, desired end product, activities of librarians, and the resources used to respond them. Each category is subdivided and analyzed in detail. Results revealed interesting findings and problems, and suggestions for further endeavor are provided.
Keywords
collaborative digital reference service; question analysis; question types; Ask-a-Librarian;
Citations & Related Records
Times Cited By KSCI : 6  (Citation Analysis)
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