• Journal of Korean Library and Information Science Society
• /
• v.41 no.4
• /
• pp.269-293
• /
• 2010

Opening university library doors to the community is essential to meeting their demands and it is also the duty of university libraries. Since opening doors of university libraries have become more and more significant, this study analysed the conditions of the university libraries that have the open-door policy to external users and carried out an analysis of problems caused by the open-door policy. The following alternatives were suggested : the introduction of the membership system about the external users, the role division of university library and local public libraries, reinforcement of external library user education, and access management about external users.

• Journal of Korean Library and Information Science Society
• /
• v.37 no.4
• /
• pp.181-200
• /
• 2006

This study examined the perceptions of freshmen students on the use of a university library site. The students were in the beginning month of their undergraduate program in Hansung University without being taught a formal library instruction session. The results show users experienced uncertainty, difficultly, confusion and anxiety while they were interacting with various functions of the library site. The findings revealed that the users' perceptions were originated from: (1) the insufficiency of the students' knowledge and skills related to library use and (2) the inadequacy of the library system features, in particular its interface features. Based on the findings, implications to improve library instructional services and system interfaces are suggested.

• Journal of Korean Library and Information Science Society
• /
• v.52 no.4
• /
• pp.229-253
• /
• 2021

The service strategy of the public library needs to be established based on the users who are the actual beneficiaries of the services, including the perspective of changes in the social environment. This study investigated and analyzed the users' perceptions of the library functions and services currently provided and the demand for future services, targeting public library users in the Busan area. The data were collected through a questionnaire, and the respondents were 733 public library users in Busan. The main result is that first, the role and function of the public library that Busan users consider most important was still in material collection and provision. Second, in the information service type, the demand for cultural/lifelong learning program service was the highest, and in the service program, the demand for new IT technology experience and education was the highest. Third, as a result of ISA analysis of information service type, material provision service and information literacy education service were types to be maintained, and reading related service was type to be managed intensively. Fourth, in the analysis of service demand by age, those aged 41 to 50 years old were the generation with the highest demand in all types except for the information literacy education service type, and the demand for information literacy education was the highest among the elderly generation over 61 years old. And the user group in the western part of Busan was higher than the user group in other regions in demand for almost all service types. The results of this study can be used as basic data when establishing strategies to optimize community public library services for users.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.24 no.3
• /
• pp.121-134
• /
• 2013

This study investigated and analyzed the status of difficult patrons, and examined the most effective response measures targeted the public libraries in Busan. A survey on 128 people who served to the public libraries in Busan carried out for analysis of problem behaviors of public library users, and brainstorming and AHP method by 9 librarians for seeking of the effective response plan. This study shows that the most effective response ways for difficult patrons is to enact detailed regulations and the appropriate notification and education to the users about the regulations. In addition, education for communication skills to library staffs should be conducted on a regular basis, like as using positive language, listening techniques, the appropriate response techniques with angry users.

• Proceedings of the Korean Society for Information Management Conference
• /
• 2018.08a
• /
• pp.91-96
• /
• 2018

교육의 국제화로 인해 국내 대학에 재학 중인 유학생의 수가 매년 증가하고 있다. 그러나 유학생들이 학습 자원을 얻기 위한 가장 큰 정보원인 대학도서관은 유학생들을 위한 다국어 지원 서비스를 충분히 제공하고 있지 않은 상황이다. 따라서 본 연구에서는 대학도서관에서 제공하는 서비스 중 다국어 지원이 가능한 서비스 요인들을 선정하고 해당 요인들이 유학생들의 대학도서관 이용 만족도에 미치는 영향을 파악하고자 하였다. 이를 위해 먼저 선행연구를 바탕으로 사서/직원의 서비스(응답능력, 태도), 도서관 시설 이용(시설 안내, 장비 사용), 자료 접근 및 이용(홈페이지, 서가 배치), 이용자 서비스(이용자교육, 기타서비스)를 요인을 도출하였고 회귀분석을 실시하였다. 연구 결과에 따르면 도서관 시설 이용이 대학도서관 이용 만족도에 가장 큰 영향을 미치고 있었으며 사서/직원의 서비스와 이용자 서비스 또한 영향을 미치는 것으로 나타났다.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.25 no.3
• /
• pp.119-137
• /
• 2014

This study aims to evaluate status and features of lecture-type programs run by public libraries in Seoul. It is examined the current state and features of lecture-type programs of public libraries in Seoul for recent 6 years and also examined the topic, the target user specific trends and their changes based on this feature. The results showed that the number of lecture-type programs were decreased and, it was found that the programs were operated with a specific target users for each of them. The lecture-type programs were analyzed by subject categories and the characteristics were presented based on the subjects. It is concluded that careful planning and operations required for lecture-type programs since they could provide a good opportunity for the library with the potential users of it.

• Journal of Korean Library and Information Science Society
• /
• v.43 no.1
• /
• pp.303-319
• /
• 2012

At the time of operating and studying the subject special librarians of university libraries, an aim of this study is to seek the ways for the users to be aware and make the best use of them, and to receive the necessary assistance from them. To achieve this, I examined carefully the operation and management states, and surveyed and analyzed the actual users' awareness of these operations. Furthermore, I investigated the way to improve the required qualifications to be subject-special librarians and the users' awareness of them. Therefore, I finally examined the way how they reconsidered the actual users in the university libraries.

• Journal of the Korean Society for information Management
• /
• v.31 no.1
• /
• pp.277-297
• /
• 2014

This study examined whether there is any difference in the public library patrons' library uses depending on their participation in the educational and cultural programs of such libraries. Additional analysis was conducted to determine if the particular educational and cultural program participants' showed any consistent library use patterns. The statistical analysis of such program offerings and the patron survey data resulted in the findings such as that there were statistically significant differences in how the patrons' used the libraries, the number of library resources borrowed, and the frequency of library websites and/or mobile applications used based on their participation in the educational and cultural programs and also the types of programs that they attended.

• Journal of Information Management
• /
• v.27 no.3
• /
• pp.41-60
• /
• 1996

Export system using artificial intelligence give the technology for the varied library user instruction. Expert system showing problem solving process give educational effectives. In this paper, expert system are reviewed to discuss the application possibility in education and the model of intelligent tutoring system(ITS) applying artificial intelligence is presented.

• Journal of Information Management
• /
• v.25 no.3
• /
• pp.1-27
• /
• 1994

HyperCard used the concept of hypertext not only is the database management program and the educational medium used hypermedia but also provides the environment able to develop the educational software. In this paper, the concept and characteristics of HyperCard are reviewed, and the example applied HyperCard program to library user education are given.