• Journal of the Korean Society for information Management
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• v.32 no.4
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• pp.29-53
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• 2015

This study aims to measure the service quality of children's libraries using LibQUAL+ and to analyze the effect of service quality on users' satisfaction. To do that, a survey was conducted with 210 users in three children's libraries located in J city. In three service quality dimensions - 'Affect of Service', 'Information Control', and 'Library as Place' - the users' perceived service level was less than the minimum service level, which implies that the current services should be improved immediately. It was also found that 'Affect of Service' and 'Library as Place' influenced the users' satisfaction. Based on the statistical results and the content analysis of the users' comments about the library services, this study suggests recommendations for improving library services in the children's libraries.

• Journal of Korean Library and Information Science Society
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• v.41 no.1
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• pp.255-272
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• 2010

This paper aims to describe the measurement and improvement of academic library service quality by ISA (Importance-Satisfaction Analysis). This research established service quality model on based LibQUAL+(R). It consisted of 18 items that formed three dimensions, affect of service quality, information control quality, and library as place quality. To execute this research, the service quality according the users' importance and satisfaction of library service is measured through Gaps model and ISA. The data for this case study was collected through the survey conducted the users of the H University library. By applying SPSS 17.0 and Excel 2007, the final 113 surveys were used for analysis.

• Journal of the Korean Society for Library and Information Science
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• v.50 no.1
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• pp.49-69
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• 2016

This study aims to draw implications on development of service quality evaluation criteria for academic libraries in Korea. First, this study review recent academic research trends on service quality evaluation criteria for academic libraries. Second, This paper diagnosed result of 'the pilot evaluation of academic libraries in Korea' conducted from 2010 and 2011 and prospect the direction on the evaluation of academic library according to 'Library Promotion Act' established in march 27, 2015. Finally, this article was performed comparative analysis of studies or criteria on service quality evaluation for academic libraries.

• Journal of the Korean Society for Library and Information Science
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• v.40 no.4
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• pp.165-181
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• 2006

This study analyzed the gap between users' perception and staff expectations on users' perceptions about dimensions of library service quality(library staff, service supports. materials and resources, and facilities and equipments), service value, user satisfaction, royalty. using newly developed model. Six hundred-fourteen users and one hundred staff members or the National Libra of Korea were participated in the survey using questionnaires. Users evaluated service quality lower but evaluated service value, satisfaction. and loyalty higher In terms of showing complaining behaviors, users were less than staffs expected. Model analysis for users and staff3 showed that service value and general satisfaction influenced on complaining behavior and loyalty. For users. only the dimension of library staff influenced significantly on the service value, satisfaction, complaining behavior, and loyalty. None of the other dimensions of the service qualify showed significant relationship to them in the case of staff expectation.

• Journal of the Korean Society for information Management
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• v.22 no.4 s.58
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• pp.61-78
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• 2005

This study investigates the influences of the service qualify of public libraries, including printed publications, internet and electronic materials, culture programs and. service, library environment and facilities, and library staff, on the general satisfaction of the users, complaining intentions, and loyalty including reuse intentions. It develops a library user satisfaction model and testifies it through path analysis using questionnaires from 443 public library users in Daegu Metropolitan City area. This study shows that service qualities of printed publications, culture programs and service, library environment and facilities, and library staff Influence significantly on the general satisfaction of the users, and that service quality of library environment and facilities is the major variable which influences satisfaction and loyalty of the public library.

• Journal of the Korean Society for information Management
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• v.20 no.2
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• pp.73-91
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• 2003

Research papers on sevice quality, which began with the manufacturing industry in many Northern Europe at the end of 1970, have been found since the companies became much concerned about the level of services they offered. Libraties can not be an exception to this situation. It is absolutely necessary to find a way to develop a competitive strategy to offer a high level of service to those who use libraries. The purpose of study is to evaluate the quality of library services by applying "SERVQUAL" and "SERVPERF" of evaluating service quality and to determine which of these 2 methods is better in terms of measuring library services. The study also investigated the relationship between the service quality an user satifaction.

• Journal of the Korean Society for information Management
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• v.36 no.1
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• pp.73-94
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• 2019

The purpose of this study is to investigate the quality of service that affects satisfaction of special library users and to suggest ways to improve the function and role of special library. The data were collected by survey and interview method conducted with 111 library users in 6 local research institute using modified questionnaires based on LibQUAL+. The results revealed that human quality factor had more influence on library service satisfaction than space and information quality factor. Also, there were statistically significant influence between library service satisfaction and three sub service factors, such as service attitude, space convenience, and information usability. The interviewers indicated problems of special library service in lack of data, inactivation of digital data, space problem, data sharing problem, and lack of experts. Finally this study proposed several suggestions to improve service quality of special library of local autonomous entity research institution.

• Proceedings of the Korean Society for Information Management Conference
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• 2006.08a
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• pp.41-48
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• 2006

도서관 품질 평가를 위한 척도로 개발된 라이브퀼 플러스(LibQUAL+)를 국내 대학도서관에 적용하여 분석을 시도하였다. 이용자 집단별(신분, 연령, 성별, 전공, 도서관 방문횟수, 도서관 홈페이지 접속 횟수) 사전 기대와 실제 인식 사이의 갭을 평가하고 그 원인을 분석하였다. 평가 후 실제 도서관 경영에 필요한 서비스 개선방안을 마련하고 이용자의 인식 향상 및 요구사항에 대처하기 위한 활동과 책무를 밝힘으로써 도서관 서비스 품질 평가를 수행하고, 그 방안을 마련하였다.

• Journal of Korean Library and Information Science Society
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• v.36 no.2
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• pp.93-120
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• 2005

The purpose of this study was to delve into literature of library service quality, including recent studies on the same theme, and to suggest what types of major issues there were and what should be studied in the future. Specifically, the concept and characteristics of service quality, service quality models, service determinants (outcome variable), user satisfaction and e-service were discussed. Articles on the quality of information service, like library-related LibQual, were examined, and it's attempted to make a comprehensive review of studies on service quality and to introduce major international studies on same issues. Finally, what future research efforts should focus on in each field was presented.

• Journal of the Korean Society for information Management
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• v.37 no.1
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• pp.51-78
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• 2020

Recently, the emphasis on self-directed learning and lifelong education is increasing the importance of school libraries in the curriculum. Accordingly, various studies have been conducted mainly from a structural, institutional and operational point of view. However, more research is necessary on the micro topics such as school library users' autonomous intrinsic motivations in the sense that school libraries play key roles in autonomy-based self-directed education. This study aims at finding out what types of school library use motivations are more important and the degree to which the use motivations affect the school library service quality based on the self-determination theory. In addition, this study examines how the use motivations and the perceived service quality vary depending on the school grade of the library users. Based on a focus-group-interview pilot study, a questionnaire survey was administered on the effects of school library motivations on perceived library service quality to 588 students from 5 high schools and 2 middle schools in Seoul. When the service quality and its components, service affect, information control, and library as place were set as dependent variables, in all these four cases, intrinsic motivations were more significant than extrinsic motivations. In addition, when middle school students and high school students were selected as separate analysis target groups, the results of both analyses show that the higher the intrinsic motivations were, the higher the perceived service quality was. The contribution of this study is that it applies the self-determination theory to school library service, measures the influence of motivation type based on the theoretical basis, and focuses on micro aspects to improve school library services.