• Proceedings of the Korea Information Processing Society Conference
• /
• 2012.11a
• /
• pp.1563-1566
• /
• 2012

공공에서 개발되는 SW도 타 산업과 같이 융 복합화 되고 복잡해지고 있으며 점차 SW의 품질이 행정 서비스의 경쟁력을 좌우하는 핵심요소로 부각되고 있다. 더욱이 최근의 정보화사업은 시민 편의성 안정성 확보 및 행정 효율성 강화로 확대적용 됨에 따라 정보시스템의 신뢰성 확보가 더욱 중요한 요소로 부각되어 그간 등한시 되었던 공공 정보화 사업관리의 품질분야에 대한 보다 적극적인 개선 노력이 필요하게 되었다. 이에 대한 개선 노력의 일환으로 SW 프로세스 품질인증제 도입을 분석하고 적용 사례를 연구하고자 한다.

• Journal of Industrial Convergence
• /
• v.21 no.12
• /
• pp.11-23
• /
• 2023

This study aims to investigate the relationship between service recovery justice, residual emotions, and customer behavior. It empirically verifies that low justice in service recovery affects residual emotions and, in turn, has an impact on customers' negative behaviors. Furthermore, this research distinguishes customer-brand relationship quality into emotional relationship quality and cognitive relationship quality and seeks to validate that the type of relationship quality may influence the extent to which the justice of recovery processes affects residual emotions. Data was collected through surveys, and hypotheses were tested using structural equation modeling. The research findings indicate that among the dimensions of service recovery justice, procedural justice and interactional justice significantly influence residual emotions. Moreover, residual emotions have a significant impact on both the intention to revisit and the intention to engage in negative word-of-mouth. In addition, the impact of distributive justice and procedural justice on residual emotions was found to be higher for cognitive relationship quality than emotional relationship quality, and the impact of interactional justice on residual emotions was found to be higher for emotional relationship quality than cognitive relationship quality.

• Proceedings of the Korean Society for Information Management Conference
• /
• 2005.08a
• /
• pp.165-172
• /
• 2005

정보통신기술의 발달에 따라 대학도서관에 있어서 중요한 학술정보원의 하나인 해외학술지의 경우 전자저널 및 Web DB로의 매체변환이 급속히 확장되고 있으며 제공정보 또한 갈수록 증가하고 있다. 본 연구는 대학도서관에 있어서 전자저널 서비스 품질차원에 따른 만족정도를 조사하고, 만족이 전자저널을 다시 사용하고자 하는 재이용의도에 미치는 영향을 파악하고자 한다. 연구를 위해 K대학 교수 및 일반대학원석 ${\cdot}$ 박사과정 재학생을 대상으로 조사하였다.

• Journal of Digital Convergence
• /
• v.17 no.5
• /
• pp.145-155
• /
• 2019

The Healthcare supply chain management has recently attracted attention as a critical tool to improve service quality and reduce healthcare operational cost. Improving large hospital supply chain performance has become increasingly important as healthcare organizations strive to improve the service quality, while reducing the ever-increasing healthcare cost. This paper explores the strategic areas where the traditional supply chain management may enhance the overall performance of the large hospitals. Based on the literature review and relevant case analysis, this paper argues that the visibility, information sharing and standardization are the critical factors for deploying the supply chain principles, and also proposes the supply chain framework for efficient planning and execution, the use of RFID-enabled system for the end-to-end traceability of medical products, and cross-docking system for minimizing the inventory level in the hospital supply chain. Implications of the study findings are discussed.

• Proceedings of the Korean Society for Quality Management Conference
• /
• 2009.10a
• /
• pp.147-161
• /
• 2009

This study uses data envelopment analysis(DEA) to examine the relative efficiency in the production of research of 414 Korean universities utilizing the Ministry of Education, Science and Technology Report(MESTR) focusing on the 2009. This study has examined DEA and how it measures the efficiency of university units. This study has also useful suggested various approaches to advance efficiency and can provide substantial guidance for increasing the competitiveness between universities, through identifying problematic areas with the input factors and by doing so improving the output factors.

• Proceedings of the Korea Information Processing Society Conference
• /
• 2009.04a
• /
• pp.651-654
• /
• 2009

유비쿼터스 시대 다가오면서 임베디드 소프트웨어가 다양한 분야에서의 개발이 증대되며 요구사항도 변화되고 있다. 최근에 다양한 컨버전스 서비스를 지원할 수 있는 컴포넌트 구조 기반의 서비스 지향 모바일 미들웨어 플랫폼 기술 개발이 확산되는 추세이다. 기존의 개발방법들은 하드웨어와의 밀접한 관계, 여러 유사 도메인에 대한 고수준의 재사용성 요구 등 임베디드 소프트웨어가 갖고 있는 특성들을 효과적이로 반영하지 못하고 있다. 본 연구에서는 컴포넌트 기반 임베디드 소프트웨어 개발 프로세스를 정립하고 각 단계에서 필요한 최적의 품질관리 체계를 구축함으로써 경쟁력 있는 임베디드 소프트웨어 제품의 개발을 지원할 수 있는 방법론을 확립하였다.

• Information Systems Review
• /
• v.21 no.4
• /
• pp.1-29
• /
• 2019

The knowledge resources take a role in promoting the sustainable growth of organization. Therefore, it is important for the members of organization to acquire knowledge consistently so that the company can continue to grow. Knowledge service is the field that provides information and infrastructure which enable the members of organization to acquire new knowledge. As we recognized the importance of knowledge services, we analyzed the level of knowledge service management and development through the impact of knowledge quality on user capabilities. First, the matrix of knowledge patterns was presented based on the type of information and the level of customer interaction. According to patterns, the knowledge service was classified into three types of information providing, information analysis, and infrastructure, and then the results of structural model analysis were presented for each type. It found that the impact of knowledge service quality on user competence was different according to the type of service. The results suggested new indicators for measuring the performance of knowledge services, and provided information for reconstructing services based on the user considering the integrated operation of knowledge service and organizational designing knowledge service.

• Korean Journal of Comparative Education
• /
• v.28 no.4
• /
• pp.83-106
• /
• 2018

The purpose of this study is to analyze the management and quality assurance of higher education franchising in UK universities. Central Lancashire University, Liverpool John Moors University and London Metropolitan University were selected for the case study. The findings based on the framework consisting four areas are as follows. First, the franchising was actively pursued due to the interest of UK universities in securing student and financial resources associated with the interest of partner universities aiming at internationalization and development. Second, the field of cooperation reflected the strengths of UK universities and the needs of partner universities, while the types and degree awarding methods were diversified thanks to the autonomy given to UK universities. Third, the management system was well structured to guarantee transparent and valid operation of franchising with the intensive support of the headquarter at the beginning stage. Fourth, rigorous quality control measures were applied to provide education services of the same quality. In this process, QAA played an important guiding role. Based on these findings, we suggested policy implications for the Korean government as well as universities who are interested in franchising of higher education.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
• /
• 2012.05a
• /
• pp.785-788
• /
• 2012

최근 B2C 서비스산업에 있어 기업 간의 경쟁이 심화되고 새로운 비즈니스 가치 창출을 위한 필요 성이 증대되고 있는 상황에서, 기업들은 비즈니스 프로세스 관리 기술에 많은 관심을 기울이고 있다. 프로세스의 최적화를 통해 지속적으로 서비스 품질을 개선하기 위해 비즈니스 프로세스 재설계의 근거로 사용될 수 있는 비즈니스 프로세스 마이닝이 중요한 개념으로 인식되고 있다. 하지만 기존의 프로세스 마이닝에 관한 연구에서는 완성되어 있는 프로세스 로그를 기반으로 워크플로우 기반의 프 로세스 모델을 추출하는 단조로운 형태였기 때문에 다양한 형태의 비즈니스 프로세스를 표현하는데 한계가 있었다. 본 논문에서는 컨벤션, 대학,병원등 광범위한 지식서비스 분야에서 적합한 Prototype 기관을 Test bed로 다양한 프로세스 마이닝 기법으로 분석하여 해당 조직의 문제 프로세스를 발견하 고 개선점을 제안하다. 또한 B2C 서비스 산업에서 적절한 Test bed를 선정하여, 실제 프로세스를 기 존의 legacy system의 event log file에서 분석하여 bottle neck process를 찾아내고, 문제 프로세스를 개선하는 과정을 자동화된 모델링 및 분석 툴을 사용하여 실증적으로 보여준다.

• Journal of Information Technology and Architecture
• /
• v.11 no.3
• /
• pp.285-310
• /
• 2014

Based on the network, recruitment, education services, talent testing and human resources management etc. integrated services are expanded, and efforting to raise the market share of job information site. Job information site is an alternative finding job and recruiting environment, helping job seekers to conduct self-directed researching and applying for a job online. Directly or indirectly influential factors upon value of job information site are on the rise. Not only Korea but also China has already recognized the importance of these influential factors on job information site. However, the effective rate of implementing job information site is relatively lower among Chinese job market than Korea. This study suggests that there are differences of cultural background between Korea and China, and they were at different internet infrastructure, such differences impact on different job seekers.