• Journal of the Korean BIBLIA Society for library and Information Science
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• v.24 no.4
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• pp.115-131
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• 2013

The goal of this study is to analyze use patterns of library collections using circulation statistics of academic library user's. For this purpose, the 264,804 circulation-related data of A-academic library which were occurred between March 2012 and February 2013 were collected and used. Five patterns of common user group (undergraduate, graduate students, professors, staffs, the others users) are identified for this study. Gross circulation statistics was analyzed and compared for different users groups and for different subjects. And based on these analysis results, author understood degree of collection use by subject, degree of collection use by user groups, latest materials preference in collection use by subject, latest materials preference in collection use by user groups.

• Journal of the Korean Society for Library and Information Science
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• v.38 no.4
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• pp.49-65
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• 2004

University library user's needs and complains are delivered to librarians through the homepage BBS. The purpose of this study is to examine the user's needs and complains in BBS. Twelve domestic university libraries and three foreign university libraries are analyzed. And the result of this study will be useful for developing the library system for end users.

• Journal of the Korean Society for information Management
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• v.40 no.1
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• pp.73-93
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• 2023

This study conducted a comprehensive analysis and evaluation of library services using YouTube through content analysis of YouTube content and emotional response analysis of user comments. This study analyzed 2,169 YouTube contents and 6,487 comments of users from 61 university libraries. The results showed that the number of 'data' content was the largest among 4 categories, followed by 'communication' and 'education' content, and 'promotion' content. Among the sub-classifications, the number of 'information services' contents was the largest. In the analysis of users' emotional responses to YouTube content, the major categories of users' emotional responses were 'data' content and 'communication' content. Most of the user's emotional responses were positive in all categories of content, and the most frequent user emotional expression was 'good'. In addition, the vocabulary used in the user's emotional response was more about the person appearing in the video than the expression of the content of YouTube contents.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.14 no.1
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• pp.91-106
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• 2003

According to analysis of responses to the user's demand of theological seminary libraries, the best category of demands is ‘Circulations’ and acceptancy is ‘Electroic Collections.’And the highest type of acceptancy is ‘Improvement of Services.’It is necessary to raise the current acceptancy rate of 49.6％ up to 70∼80% which leads to high level of user satisfaction in the university libraries.

• Proceedings of the Korean Society for Information Management Conference
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• 2001.08a
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• pp.207-212
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• 2001

대학도서관 웹사이트는 도서관의 이용을 원활하게 하고 정보자료에의 접근을 용이하게 하기 위해서 구성된다. 따라서, 웹사이트를 통해 도서관 서비스에 대한 안내, 이용자의 편의를 위한 온라인 참고봉사 서비스, 과거 수동적인 자세가 아닌 능동적인 정보제공서비스 뿐만 아니라 다양한 이용자의 사용행태를 파악하여 이를 통해서 서비스의 질을 높이고, 이용자의 요구사항을 파악하여 도서관 서비스를 개선해나가는 것이 중요한 화두가 되고 있다. 본 연구에서는 충남대학교 도서관 웹사이트를 대상으로 설문조사(Questionnaire)와 발견적 평가(Heuristic Evaluation)를 통해서 대학도서관 웹사이트의 사용성에 있어서의 문제점을 발견하고 개선점을 제시한다.

• Proceedings of the Korean Society for Information Management Conference
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• 2001.08a
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• pp.85-88
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• 2001

대학도서관의 정보기술 환경과 이용자의 정보기술 이용능력이 도서관 이용행태에 어떠한 영향을 미치는가를 규명하고자 한다. 본 연구는 독립변인으로 선정된 도서관 집단간의 비교와 이용자 집단간의 비교를 통한 비교실험을 실시하였다. 연구결과, 대학도서관의 정보기술 환경에 따른 도서관 정보기술 이용행태는 대체적으로 차이가 없으며 개인의 정보기술 이용능력에 따른 도서관 정보기술 이용행태는 차이가 있는 것으로 나타났다.

• Journal of the Korean Society for information Management
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• v.21 no.3
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• pp.161-183
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• 2004

Recently. Web-based library instruction is incomplete in domestic situation. The purpose of this study is to present the design criteria of web-based library instruction programs. This study draws elements of synthetic criteria that are analyzed by evaluation criteria of web site and web-based library instruction, and compares and analyzes web-based library instruction programs.

• Journal of the Korean Society for information Management
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• v.36 no.1
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• pp.137-168
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• 2019

This study measures and analyzes the university library user's sense of community, service quality assessment, user satisfaction and loyalty. In addition, the effect of the university library user's sense of community on university library user satisfaction and loyalty mediated by the assessment of the quality of service is investigated. On the basis of study result, to improve user satisfaction and user loyalty, the direction and implications of library development are presented. In order to achieve the purpose of the study, precedent research and literature were investigated, and the study model and hypothesis were established based on theoretical background. In order to verify the hypothesis, a total of 300 questionnaires were distributed to subject who had experience using the Central Library among undergraduate students at the C National University, and the final 282 sample was used for analysis. To analyze the differences depending on the general characteristics of the samples, It is the result of an independent sample t-test and one-way ANOVA. The results of the mediated effects analysis using the PROCESS macro-programs models 4 and 6 of Hayes for hypothesis testing are as follows. First, The university library user's sense of community (Service Benefits Perception and Satisfaction, Mutual sense of influence) effect the user satisfaction of university library mediated by service quality assessment at statistical significance. This showed that the higher the university library user's sense of community, the higher the service quality assessment, and the higher the user satisfaction level of university library. Second, The university library user's sense of community (Service Benefits Perception and Satisfaction, Mutual sense of influence) effect the user loyalty of university library mediated by service quality assessment and user satisfaction. This showed that the higher the university library user's sense of community, the higher the service quality assessment, the higher user satisfaction level of university library and the higher the user loyalty level of university library. The results of this study showed that the university library user's sense of community has a direct and indirect effect on enhancing user satisfaction and loyalty through the service quality assessment.

• Journal of Korean Library and Information Science Society
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• v.48 no.4
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• pp.153-179
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• 2017

The purpose of this article is to discuss about both historical progress and current situation of user instruction in Korean academic libraries. Emphasis was on identifying and analyzing the special features and limitations of user instruction from the viewpoints of library users as well as those of librarians. To the end, data were collected from three methods: the first tool was such major statistical sources as 'KERIS university library statistics system' and 'Research Reports' by the Korean Private University Library Association. The second was from the results of surveys and interviews with librarians from 20 university libraries. And the third was from the results of surveys with library users in two sample university libraries.

• Proceedings of the Korean Society for Information Management Conference
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• 2005.08a
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• pp.145-150
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• 2005

본 연구는 도서관의 정보 서비스 및 이용자 연구 영역인 도서관 이용자의 불안에 대한 측정도구로서, 우리나라 대학도서관 이용자를 대상으로 한 ‘도서관 불안 척도(Library Anxiety Scale: LAS)’를 개발하기 위한 연구이다.