• Title/Summary/Keyword: 다차원적인 신뢰 대상

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A Study on the Reliability and Validity of a Korean translated Multidimensional Experiential Avoidance Questionnaire (한국어판 다차원적 체험회피 질문지의 신뢰도 및 타당도 연구)

  • Jung, Ji-Hyun
    • The Journal of the Korea Contents Association
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    • v.18 no.1
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    • pp.517-526
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    • 2018
  • The purpose of this study was to translate and examine the reliability and validity of Multidimensional Experiential Avoidance Questionnaire (MEAQ) developed by $G{\acute{a}}mez$, Chmielewski, Kotov, Ruggero, and Watson. 285 college students completed the MEAQ. Exploratory factor analysis supported the six factor structure of the 50 items. Internal consistency of 50 items was .91. 315 college students completed the MEAQ. Confirmatory factor analysis confirmed six factor structure of 50 items. 275 students of them completed also Acceptance-Action Questionnaire II, White Bear Suppression Inventory, Toronto Alexithymia Scale, Neuroticism, avoidant coping, CES-D, Beck Anxiety Inventory, Psychological Well-Being Scale, Satisfaction with Life Scale. Correlations between MEAQ and these scales supported the convergent, discriminant, and criterion-related validity.

The Relationship between Trust, Trustworthiness, and Repeat Purchase Intentions: A Multidimensional Approach (신뢰대상의 다차원적 접근법에 의한 신뢰와 재구매 의도와의 관계)

  • Lee, Soo-Hyung;Park, Mi-Ryong
    • Journal of Global Scholars of Marketing Science
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    • v.18 no.1
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    • pp.1-31
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    • 2008
  • Trust is central to human relationships, at all times and places. The importance of trust is fundamental in all areas of human life, not only in the area of business administration. 2,500 years ago in China, Confucius taught that the foundation of politics was the trust of the people, more important even than military strength or the supply of food. Shakespeare's play, "Much Ado about Nothing' is about trust and deception. These days, trust and transparency in a commercial organization's business culture form the basis of the 'social capital' by which that organization increases its productivity. A successful company raises productivity by the accumulation of social capital, derived from a trust relationship between business partners, and between the company and consumers. Trust is the crucial factor. At the national level, building trust determines a nation's competitiveness. For a company, long term trust relationships with customers are essential for its survival in a business environment of rapid change. Such relationships, based on trust, are important assets to ensure a company's competitive advantage, and need to be organic to that company's business culture. Because of this importance, trust relationships have been studied in diverse areas within business administration, and especially within marketing, where they form the basis of a successful relationship between producer and consumer. However, what has been lacking is a unified definition of trust. Research has been conducted on the basis of various definitions and models. The majority of researchers have not considered the multidimensional character of the concept of trust until now. Approaches based on a one dimensional model have undermined the value of research results. Furthermore, researchers have only considered trust and trustworthiness as a single component. The majority of research has explored the consequences of perceived trust for outcomes such as loyalty or cooperation, but has neglected the effects of trustworthiness upon the mechanisms of consumer trust. This study focuses on the dimension of trust from such a perspective. It seeks to verify the effect of trust on customer intentions by breaking it down into three separate components: 1) the salesperson, 2) the product/service, and 3) the company. The purposes of this paper are as follows: Firstly, we review the multidimensional nature of trust objects: the salesperson, the product/service, and the company. Secondly, we analyze the relationship between multidimensional trust and trustworthiness. Thirdly, we analyze the connection between trust and repeat purchase intentions for the maintenance of long term relationships. For these purposes the author has developed several hypotheses as follows: H1-1: The competence of a salesperson is positively associated with the trust given by the consumer to the salesperson. H1-2: The benevolence of a salesperson is positively associated with the trust given by the consumer to the salesperson. H2-1: The competence of product/service is positively associated with the trust given by the consumer to the product/service. H2-2: The benevolence of product/service is positively associated with the trust given by the consumer to the product/service. H3-1: The reputation of a company is positively associated with the trust given by the consumer to the company. H3-2: The physical environment of a company is positively associated with the trust given by the consumer to the company. H4-1: Trust in a salesperson is positively associated with repeat purchase intentions. H4-2: Trust in a product/service is positively associated with repeat purchase intentions. H4-3: Trust in a company is positively associated with repeat purchase intentions. The data was compiled from 366 questionnaires. 500 questionnaires were collected, but some of the data was considered unsuitable and inappropriate. The subjects of the survey were male and female customers purchasing products at department stores in Seoul, Daegu and Gyeongbuk. It was carried out between Oct. 25 and 29, 2007. The data was analyzed by frequency analysis using SPSS 12.0 and structural equation modeling using LISREL 8.7. The result of the overall model analysis is as follows: Chi-Square=445.497, d.f.=185, p-value=0.0, GFI=.901, RMSEA=.0617, NNFI=.986, NFI=.981, CFI=.989, AGFI=.864, RMR=.0872. The results of the overall model analysis were coherent. It was found that trust is a multi-dimensional construct, that each of the dimensions of trust are meaningful influences on customer's repurchase intention. Trust in a company may be the most relevant, while trust in a product/service and a salesperson may be less relevant to repurchase intentions. The effective factors in determining trust in a salesperson and a company's product/service were found to be competence and benevolence. Factors in determining trust in a company were its reputation and physical environment, and the relationship of each effective trust factor has been verified in this research. As a result, it was found that competence and benevolence have a meaningful influence on trust in a salesperson and in product/service. It was also found that a company's reputation influences the overall trust in the company significantly but a company's physical environment does not have much effect.

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The Effect of the Reputation of Ski Resorts on Multidimensional Trust, Customer Satisfaction and Spread by Word-of-Mouth (스키리조트의 명성이 다차원적 신뢰, 고객만족 및 구전확산에 미치는 영향)

  • Lee, Sung-Ho
    • Journal of Digital Convergence
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    • v.12 no.10
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    • pp.615-624
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    • 2014
  • The purpose of this study is to ascertain the effect of the reputation of ski resorts on multidimensional trust, customer satisfaction and spread by word-of-mouth. To attain this goal, 400 adult male and female subjects using 3 Ski Resorts located in Gangwon-do in Korea in 2013 were selected. For this, convenient sampling was used. The data was processed with the 382 final available samples excluding the 18 inappropriate questionnaires through frequency-, exploratory factor-, reliability-, correlation-, and simple/multiple regression-analyses by using the PASW 18.0. The result is as follows. First, the reputation of the ski resorts was found to have a positive effect regarding the trust of the resorts and their employees. Second, trust in ski resorts and their employees was found to have a positive effect on customer satisfaction. Third, trust in ski resorts and their employees was found to have a positive effect on the spread of word-of-mouth about the resorts. Fourth, customer satisfaction was found to have a positive effect on the diffusion by word-of-mouth.

Psychometric Properties of the Revised Multidimensional Coping Scale in University Students (개정판 다차원적 대처척도의 타당도와 신뢰도 : 대학생을 중심으로)

  • Kim, Hee Kyung;Lee, Eun Jin
    • Journal of the Korea Convergence Society
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    • v.10 no.9
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    • pp.323-332
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    • 2019
  • The purpose of this study was to examine the validity and reliability of the Revised Multidimensional Coping Scale(MCS-R) in university student who attended smoking cessation group therapy. Data were collected from 198 university students. Construct validity using exploratory factor analysis were conducted and convergent validity using Resilience scale, Patient Health Questionare-9(PHQ-9) were conducted. A Principal components analysis with varimax rotation and Kaiser normalization identified a thirteen-factor accounting for 69.7% of the variance in scores. Also, the internal consistency(0.66-0.94) and test-retest reliability was adequate(0.44-0.85) in all subscales of the MCS-R. The MCS-R has adequate psychometric characteristics so it can be used to verify.

An Empirical Study on the Structural Relationships among Colleague trustworthiness, Organizational trust and Organizational citizenship behaviors (동료신뢰성, 조직신뢰, 조직시민행동 간의 구조적 관계)

  • Baek, You-Sung
    • Management & Information Systems Review
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    • v.35 no.4
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    • pp.155-168
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    • 2016
  • The purpose of this study is to empirically examine the structural relationships among colleague trustworthiness, organizational trust and organizational citizenship behaviors(OCB). To conduct such examination, the author (i) designated colleague trustworthiness, organizational trust and OCB as variables and (ii) designed a research model by conducting preceding studies on the variables. To examine the research model the author collected the survey data from the 2 universities employees, 134 copies of questionnaire. Collected data were analyzed using SPSS and AMOS programs. The analysis results are as follows. Especially, (1) there was no statistically significant relationship between colleague trustworthiness and OCB. (2) it was found that higher degree of integrity the constructs of colleague trustworthiness would lead to higher degree of organizational trust. (3) organizational trust has been found to exert mediating effect on the relationship between colleague trustworthiness and OCB. The implication and limitation which this study are as follows. First, this study has discovered that organizational trust is the important mediating variable that affect the process of relationship between colleague trustworthiness and OCB. This study have limitation in that was conducted based on cross-sectional design of research. Because, the formation of trust is a dynamic process.

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Review of Spiritual Distress Assessment Tools: A Literature Review (영적 고뇌 측정도구에 대한 고찰)

  • Kim, Jin-Sook
    • Journal of the Korea Convergence Society
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    • v.10 no.7
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    • pp.383-390
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    • 2019
  • This study was done to evaluate current spiritual distress assessment tools and to assess nursing research adapted this spiritual distress assessment tools. Spiritual distress assessment tools were identified through systematic review. Ten studies about spiritual distress assessment tools were identified. In these studies, three international and one domestic standardized assessment tools were found. The purpose of developing these tools was to provide spiritual care through assessing spiritual distress. Domestic assessment tool had low reliability, was not proved by constructive validity, and did not include multidimensional spiritual concepts. International assessment tools may take into account cultural and religious backgrounds in the context for cultural adaptation of instruments. Based on these results, the development of Korean version of spiritual distress assessment tool is recommended.

Ageism Survey : A Report on Instrument Development (연령주의(Ageism) 척도의 개발 및 타당성 연구)

  • Kim, Ju-Hyun
    • Korea journal of population studies
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    • v.35 no.1
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    • pp.53-75
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    • 2012
  • This study aims to identify and evaluate the contents of ageism and to develop instrument of ageism. Ageism instrument development remains a necessary in aging research, for the explication of actual condition of ageing. The current study describes multidimensional view of ageism toward aging and the elderly. After pre-test and review of professionals, 31 items was constructed. Data were obtained from KGSS Survey of 1535 participants. The sample was randomly divided into two group to test reliability and validity of the scale. Finally, the 23-items with seven factors were suggested, based on the internal reliability and exploratory factor analysis with the first group. Another group were conducted confirmatory factor analysis. The results showed that the final 23-item scale with seven factors had a good model fit. Development and refinement of ageism scale are necessary elements for proceeding beyond theoretical and empirical discussions in ageism. It also provides a implications for current views of ageism and strategies for reducing ageism.

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Effects of Service Quality on Relationship Quality and Customer Retention in Internet Shopping Mall -Aimed at Chinese Customer- (인터넷쇼핑몰의 서비스품질이 관계품질 및 고객유지에 미치는 영향 -중국 소비자를 대상으로-)

  • Li, Xin-Tian;Peng, Peng
    • The Journal of the Korea Contents Association
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    • v.13 no.11
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    • pp.856-865
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    • 2013
  • The customer retention of internet shopping mall become important nowadays as internet shopping mall is expanding quickly. In this situation, the present study aims to analyze the components of internet shopping mall service quality and it's relationship with satisfaction, and retention. The CRM is a very important point for company marketing, it is also necessary to construct trust and commitment. Especially it has been recognized that when we deal with online shopping, the correlation with customers is very important. At this point one purpose of this study is to find out those effects on satisfaction of the service quality. Another purpose is to find the factors which effect retention. Structural equation modeling is used to test the model building in this paper based on the data from survey of 223 online shopping mall customers. The results in the study provide our supports to the model and indicate that: first, service quality has a positive effect on satisfaction. Second, satisfaction, trust and commitment have strong relations and they affect customer retention in the internet shopping mall service.

The Effect of Customers' Perceived Organization Citizenship Behaviors of Frontline Employees on their Attitudes (서비스산업에서 접점종업원의 조직시민행동에 대한 고객지각이 고객의 태도에 미치는 영향)

  • Park, Jong-Hee;Kim, Seon-Hee
    • Journal of Distribution Research
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    • v.12 no.4
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    • pp.79-108
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    • 2007
  • In this study, we measured customers' perception of organization citizenship behaviors of employees which are known as the important factor for improving performance of companies, and examined the path relationship among related variables such as service quality, customer satisfaction, trust, and positive word of mouth. Although there have been many studies of OCB in the marketing field, the majority of these studies measured employee's OCB from the organization's perspective. This study has extended the prior studies by measuring employee's OCB from the customer's perspective. Customers of beauty salons and public houses were researched such that OCB may be applied to more various customer contact situations. The result is as follows. First, employees's OCB had a direct effect on perceived service quality and trust, and had an indirect effect on customer satisfaction. It means that customers evaluate the service quality of employees and trust frontline employees when they observed employees helping other organizational members, orientated customer facilitation beyond the regulated role and showed positive attitudes for their organization. As a result, customers feel more satisfied. Secondly, OCB had an indirect effect on positive word of mouth through mediation of service quality, satisfaction, and trust. Finally, consumer facilitation had the largest effect on consumer attitude among three dimensions of OCB-consumer facilitation, organization involvement, and sportsmanship. We understood the relationship between frontline employee's OCB and customer attitudes, and the necessity of multidimensional approach in measuring employee's OCB from the customer's perspective.

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Validation of the Korean Version of Brief Multidimensional Measure of Religiousness/Spirituality Scale (다차원적 종교성/영성척도 단축형 한국어판의 타당화)

  • Yoon, Hyae-Young;Kim, Keun-Hyang
    • Journal of the Korea Convergence Society
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    • v.6 no.5
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    • pp.257-274
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    • 2015
  • The purpose of the current study was to validate Fetzer Institute & National Institute on Aging Working Group[NIA](1999)'s Brief-Multidimensional Measure of Religiousness/Spirituality Scale (BMMRS) in Korean adults. The Korean version of BMMRS, Spiritual Well-Being Scale(SWS), Korean Sprituality Scale(KSS), Penn State Worry Questionnaire(PSWQ), and Intolerance of uncertainty Scale(IUS) were administered to the 286 students and community samples. A principle axis factoring analysis with direct oblimin rotation and Kaiser normalization identified a six-factor solution accounting for 66.24% of the variance in scores, labeled as: positive spiritual experience, negative spiritual experience, forgiveness, religious practices, negative congregational support, and positive congregational support. Confirmatory factor analysis results showed that 6 factor model of BMMRS have a good fitness. Also, the internal consistency(.64~.97) and the test-retest reliablity was adequate.(.72~.88) Korean version of BMMRS has adequate psychometric characteristics so it can be used to verify the effects of various compassion-related psychotherapeutic approaches.