• Korean Security Journal
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• no.41
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• pp.357-386
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• 2014

The Purpose of this study is to search for ways to improve the police-related emergency reporting service through the analysis of its actual condition - focusing 112 emergency reporting & 122 emergency reporting. For this purpose, the main data related to police-related emergency reporting required for inspection of the administration conducted by the National Assembly in 2013 is utilized. The actual condition of the police-related emergency reporting service is examined in 3 aspects - the number of reported cases by reporting type, the number of police response, and the average arrival time. The principal analysis results of the actual condition revealed that 112 emergency reporting is increasing and 122 emergency reporting oscillates between increases and decreases in the total number of reported cases, the number of non-emergency reporting is increasing in both 112 and 122 reported cases, the number of prank call is high in 122 reported cases, the rate of other agency transmit($122{\rightarrow}112$) is higher than 12% in 122 reported cases, and the number of police response and the average arrival time are decreasing in 112 reported cases. To improve the police-related emergency reporting, based on the above actual condition, the followings are required: to operate dualistic police-related response; to publicize a police-related reporting service; to take stern measures against false report; to make continuous improvement of the police-related emergency reporting system.

• Annual Conference on Human and Language Technology
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• 2021.10a
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• pp.16-21
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• 2021

소방 본부의 119 종합상황실에서는 24시간 국민의 안전을 위해 긴급 신고를 접수한다. 수보사 분들은 24시간 교대 근무를 하며 신고 전화에 접수 및 응대 뿐만 아니라 출동, 지휘, 관제 업무를 함께 수행한다. 이 논문에서는 이 같은 수보사의 업무 지원을 위해 우리가 구축한 음성 인식과 결합된 실시간 텍스트 분석 시스템에 대해서 소개하고, 출동 지령서 자동 작성을 위한 키워드 검출 및 대화 요약 및 개체명 인식에 기반한 대화 상태 추척 방법에 대해 설명하고자 한다. 대화 요약 기술은 음성 인식 결과를 실시간으로 분석하여 중요한 키워드의 검출 및 지령서 자동 작성을 위한 후처리를 수행하며, 문장 수준에서 개체명 인식 및 관계 분석을 통한 목적 대화의 대화 상태 추적을 수행한다. 이 같은 응용 시스템은 딥러닝 및 기계학습 기반의 자연어 처리 시스템이 실시간으로 텍스트 분석을 수행할 수 있는 기술 수준이 되었음을 보여주며, 긴급한 상황에서 많은 신고 전화를 접수하는 수보사의 업무 효율 증진 뿐만 아니라, 정확하고 신속한 위치 파악으로 신고자를 도와주어 국민안전 증진에 도움을 줄 수 있을 것으로 기대된다.

• Journal of the Society of Disaster Information
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• v.10 no.2
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• pp.200-207
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• 2014

In this research, The Police Order No. 2013-1, which is 'Electronic Security 112 Report Standards,' was analyzed and the relevant policy tasks were presented. The policy tasks to achieve the purpose of the selective report system are as follows. First, in order to construct the statistics base, the establishment of the terms related to false alarm and false call, emergency button, and sensing signal and the development of the appropriate term to replace the electronic security guard are needed. Second, the electronic security companies should build the response system to abide by the 112 report standards of the police order. Third, the police should reexamine the establishment of the emergency report objects of the selective report system. Fourth, the reinforcement of the administrative regulation and supervision to enforce the police order strictly is required.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2015.05a
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• pp.244-247
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• 2015

People who live in the Republic of Korea the world's leading information technology, all use a smartphone. When all the people calling 112 to report an emergency many use smartphone. Accordingly, this paper is not to be put on the emergency police report arguing for a second location backtrack through the 112 complainant to report a smartphone and not wasted also Identifying a false declaration to become beneficial to all citizens.

• Proceedings of KOSOMES biannual meeting
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• 2017.04a
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• pp.151-151
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• 2017

• Korean Security Journal
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• no.43
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• pp.67-97
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• 2015

In Korea, a single emergency number, such as 911 of the USA and 999 of the UK, does not exist. This issue became highly controversial, when the Sewol Ferry Sinking disaster occurred last year. So, the Korean government has planned to adopt a single emergency number, integrating 112 of the Police, 119 of the Fire and Ambulance, 122 of the Korean Coast Guard, and many other emergency numbers. However, the integration plan recently proposed by the Ministry of Public Safety Security seems to be, what is called, a "partial integration model" which repeals the 122 number, but still maintains 112, 119, and 110 respectively. In this context, the study looks into USA's (diverse) 911 operating system, and subsequently tries to draw general features or characteristics. Further, the research attempts to derive policy implication from the general features. If the proposed partial integration model reflects the policy implications, the model can virtually operate like the 911 system -i.e. a single emergency number system - creating inter-operability between responding agencies such as police, fire, and ambulance, even though it is not a perfect integration model. The features drawn are (1) integration of emergency call-taking, (2) functional separation of call-taking and dispatching, (3) integration of physical facilities for call-taking and dispatching, and (4) professional call-takers and dispatchers. Moreover, the policy implications derived from the characteristics are (1) a user-friendly system - fast but accurate responses, (2) integrated responses to accidents, (3) professional call-taking and dispatching & objective and comprehensive risk assessment, and finally (4) active organizational learning in emergency call centers. Considering the policy implications, the following suggestions need to be applied to the current proposed plan: 1. Emergency services' systems should be tightly linked and connected in a systemic way so that they can communicate and exchange intelligence with one another. 2. Public safety answering points (call centers) of each emergency service should share their education and training modules, manuals, etc. Common training and manuals are also needed for inter-operability. 3. Personal management to enable-long term service in public safety answering points (call centers) should be established as one of the ways to promote professionalism.

• Proceedings of the Korean Society of Disaster Information Conference
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• 2016.11a
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• pp.304-306
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• 2016

본 논문에서는 기계학습 방법에 기반을 둔 119 긴급 신고 전화 전사 데이터에 대한 구급, 구조, 화재 상황 분류 알고리즘을 개발하였다. 신고전화에서 빈번하게 발생하는 비정형 발화 패턴을 효율적으로 정규화하고 자연어 문장 처리 기법에서 일반적으로 사용하는 방법을 적용하여 신고전화 텍스트 데이터를 기계학습에서 사용할 수 있는 특징 벡터로 재구성하였다. 2743개의 신고전화에 대해 선형 서포트 벡터 머신을 이용하여 상황 분류를 수행한 결과, 92% 의 정확도를 얻을 수 있었다.

• Convergence Security Journal
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• v.12 no.5
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• pp.23-32
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• 2012

The police is responsible for protecting nation's property and life. Protecting nation from crime among the core duties is the most important activity of the police. But the big problem on reported crime system of the police was founded in the recent Suwon incident. Unfortunately, the unprofessional response made a toll of human sacrifice. Taking this opportunity, we need to consider closely the problems of the reported crime and system of the police and the solutions on the problems. This study analyzes the reported crime system of the police from the law and institutional and try to seek the solutions. This study searches the management status of the police system and arranges the problems in legal and institutional terms. And then, it arranges the solutions on the problems.

• Convergence Security Journal
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• v.15 no.1
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• pp.27-36
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• 2015

A discussion on false alarm is a series of problems about a waste of police resources. The the false alarm primarily increase machine the cost of security firm but ultimately increase the costs of national and social management. Verified Report System has been in operation since July 1, 2013, We could analyze the actual operation of 112 report on false alarm rate was 82.4% before this system launched, but after implementation of the Verified Report System, this rate level downs below 69.7% records. So 12.7% is declined at the rate of false alarm. However, the actual alarm rate of Electronic Security itself is just only 0.3 % in the total number of cases responding in contrast to Police is considerable. It is more urgent to evolve the Verified Report System, so penalty system against the false alarm, Police registration system of sensors, and strengthening of the task of the company for installation and management of detection equipment are urgently needed.

• 사료
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• s.67
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• pp.6-15
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• 2014

지난 1월 16일 전북 고창에서 최초 조류인플루엔자는 2월 21일 현재 28건의 AI 의심축 신고 및 22건의 양성 확진이 발표되었으며, 닭, 오리 가금류 250여 농가의 살처분 마리수가 500만수를 넘어서 2014년 들어 시작부터 축산업계의 난항이 거듭되고 있다. 이에 본지에서는 조류인플루엔자 발생동향 및 긴급행동지침, 사료 공급요령 등에 대해 개괄적으로 살펴보고자 한다.