• Management & Information Systems Review
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• v.32 no.1
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• pp.273-287
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• 2013

Increased over time are the market size of coffee shops and customer demands for coffee. This paper aims to provide solutions for quality improvement in products and services of coffee shops through a case study. SERVQUAL is adopted and modified for the given problem to identify customer requirements for services of coffee shops. Quality Function Deployment (QFD) is introduced as an effort to reflect customer requirements in engineering characteristics for products and services. This paper compares the market competitiveness of three coffee shops in a case study. This study also draws solutions for quality improvement in engineering characteristics for products and services by using QFD.

• Journal of Korea Society of Industrial Information Systems
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• v.18 no.1
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• pp.71-79
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• 2013

In order to enhance the understanding of social commerce which is widely spreading globally in a few years, the characteristics selecting social commerce company are analyzed by using quality function deployment(QFD) that is popular in quality management area. To achieve this purpose, this study investigates the concept, market environment, and major competitors of social commerce and interactive relationship between customer's requirements and service characteristics was uncovered by using the house of quality(HOQ) which is a method of QFD. In addition, this study proposes the conceptual model integrating analytic hierarchy process(AHP) and QFD by quantitatively evaluating the importance of customer's requirements and service characteristics.

• Proceedings of the Korean Reliability Society Conference
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• 2001.06a
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• pp.257-263
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• 2001

In the analysis of product reliability, the fault tree is widely used since it shows the interrelations of the faults that lead to the product fault. A top-down approach based on experts’ experience is commonly used in the fault tree construction and the trees often take different forms depending on the intent of the analyst. In this work it is studied how to construct fault trees with the utilization of function trees obtained from analyzing the functions and sub-functions of products in order to suggest a generic way of fault tree construction. The function tree of a product is obtained by analyzing basic functions comprising the product main function in a bottom-up approach so that it enables to construct an objective fault tree. The fault tree for a scroll compressor is shown as an example.

• Journal of the Korean Society for Precision Engineering
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• v.18 no.4
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• pp.55-63
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• 2001

This paper describes a methodology of product function deployment for understanding product functions and generating systematic functional relation charts. The product function deployment is based on the designer's understanding of product functions. The method involves following steps: 1) definition of product primary function and flows of energy, material, and information, 2) construction of a product tree using key parts, 3) definition of functions and interactions of the functional units, 4) construction of 'from-to' relation matrices, 5) grouping of the parts, and 6) construction of functional relation charts. With this approach, functional relation charts can be generated such that complex product functions are easily understood. The functional relation chart of a refrigerator is generated as an example.

• Proceedings of the Korean Society of Precision Engineering Conference
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• 2000.11a
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• pp.401-406
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• 2000

Fault tree analysis (FTA) is a widely used methodology for reliability analysis. The method is useful in that it suggests a very comprehensive way of describing the hierarchical relations of causes of faults and the corresponding results. However it is difficult to get appropriate fault trees for given products or systems without very profound knowledge and experience. This work aims to develop a methodology of fault tree construction using the results of function deployment for machine parts, which provides an objective way of preparing fault trees. The failure modes are defined to each function network generated by the function deployment method and the fault tree with respect to each viewpoint is constructed by arranging the failure modes. The fault tree is finally obtained by synthesizing the fault trees with respect to each viewpoint. The example of fault tree construction is also shown.

• Journal of Digital Convergence
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• v.16 no.11
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• pp.167-175
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• 2018

By conducting multiple regression analysis, we analyzed the major independent factors affecting user convenience and emotional factors, and identified the important functional elements in the design of the VR device, so that the functional elements to be developed can be grasped in advance. As a result of the study, satisfaction of handling of VR bicycle and satisfaction of speed control by paddling were considered as the most important technical factors as independent factors which have the greatest influence on user convenience and emotional factor among technical satisfaction. Also, it is possible to increase the probabilities of successful design by setting a model that predicts user convenience and the emotional part from the technical factors.

• Defense and Technology
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• no.7 s.293
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• pp.74-83
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• 2003

현대 의학기술의 발달에 따라 양질의 의료서비스를 원하는 것은 민간뿐만 아니라 군내에서도 활발히 이루어져 의료서비스를 제공 및 제공받는 것이 기존 의료수혜의 수준을 벗어난 당연한 권리이며 우리 의무병과는 이러한 권리를 보장해 줄 의무를 갖고 있다고 볼 수 있다. 따라서 이 글에서는 미군이 1984년도 시험평가 후 광범위하게 사용하고 있는 DEPMEDS(전개형의무시설)을 미군야전교범을 토대로 하여 개발배경, 추진경과, 설치운용시 고려사항 및 각 구성품(Component)별 기능과 배치도에 대해 고찰해 보았따. 또한 독일군이 1998년 이후 전력화하여 유럽 각국 및 NATO에서 실전배치하고 있는 EADS Dornier사의 TransHospital 장비 관련자료 등 서방국가 전개형의무시설에 대한 고찰을 통하여 한국적 전개형의무시설 개발의 필요성과 차후 정책추진 방안을 제시하고자 한다.

• Proceedings of the Korean Information Science Society Conference
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• 2001.10a
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• pp.376-378
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• 2001

CBD(Component Based development)가 이미 완성된 소프트웨어 모듈인 컴포넌트들을 특정 목적을 위해 배치하고 조립함으로써 품질 보증된 고생산성의 재사용을 가능하게 됨에 따라, 최근 IT 비즈니스 솔루션 도출을 위한 핵심 적인 기술 전략으로 인식되고 있다. 따라서 영 역에 적절한 컴포넌트의 추출과 개발 및 응용 시스템으로의 전개를 위한 컴포넌트들의 배치와 조립 등을 포함하는 일련의 CBD 프로세스를 실제화 하기 위해서는 아키텍쳐 기반의 접근과 제어가 매우 중요하다. 하지만 대부분의 CBD 연구는 비즈니스 로직들의 기능성을 그룹화한 컴포넌트의 생산에 초점을 두고 있지 컴포넌트간의 상호작용을 명시하는 아키텍쳐 정보의 관리를 간과함으로써 컴포넌트의 조립과 통합을 통한 CBD 시스템으로의 전개는 극히 어려운 실정이다. 따라서, 본 논문에서는 CHD 프로세스 상에서 아키텍쳐 접근의 중요성과 전개 방법을 살펴보고, 컴포넌트 프레임워크(Component Framework)를 위한 아키텍쳐의 계층을 새롭게 재정의 하며 그 의미를 설명한다. 이를 위해 영역 분석 및 설계 정보를 선언적으로 명시하는 수단이며, 도메인 내에서 특정 서비스를 제공하는 컴포넌트간의 일반적 결합 방식의 규정하기 위한 수단으로서 설계 패턴을 이용하여 서비스 아키텍쳐 패턴을 정의하고 실 예로 적용한다.

• BT NEWS
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• v.16 no.1
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• pp.46-51
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• 2009

• The monthly packaging world
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• s.204
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• pp.112-120
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• 2010