• Venture DIGEST
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• s.135
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• pp.44-45
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• 2009

매년 많은 외국인이 비즈니스를 위해 한국을 방문한다. 신종 플루가 유행하는 요즘에도 힌국을 방문하는 외국인의 수가 더 증가했다는 뉴스를 보면 한국의 비즈니스가 날로 글로벌화돼가고 있는 것을 알 수 있다. 글로벌 비즈니스도 사람이 하는 일이기 때문에 인간관계에 따라 많은 일이 이루어지고 결정되기 쉽다. 따라서 우리 기업들은 힌국을 찾은 비즈니스 파트너에게 비즈니스 뿐 아니라 인간적인 관계까지 좋은 상태로 유지하고 싶어한다. 또, 손님을 대하는 한국인의 정서는 글로벌 비즈니스 파트너를 탄대하고 깊은 인상을 주고 싶어 하기 때문에 명승지나 좋은 음식 등 우리의 문화를 체험할 기회를 제공하기 마련이다. 글로벌 비즈니스 파트너와 함께 비즈니스 여행을 하거나 한국을 방문한 비즈니스 파트너와 관광을 할 때 좋은 이미지와 감동을 줄 수 있는 매너에 대해 알아두도록 하자.

• The Journal of the Korea Contents Association
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• v.15 no.6
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• pp.509-519
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• 2015

This study has suggested the measures to overcome employees' mannerism and to form psychological capital through servant leadership of managers in travel agencies. The results through sample analysis aimed at 163 general employees of travel agencies in Seoul have been drawn as follows. First, in the analysis of relationship between employees' mannerism in travel agencies and psychological capital, only unconscious attitude has proved to have a negative influence on hope and optimism. Second, servant leadership has proved to improve passive attitude of mannerism, which ameliorates self-efficacy, recovery and optimism among psychological capital. Lastly, servant leadership has turned out to produce regulating effect to decrease recovery as for employees in mannerism who have a tendency toward stability orientation. These results originate from the study on the role of servant leadership toward employees' psychological attitudes. A follow-up study should proceed to qualitatively improve a research on employees' mannerism in travel agency and psychological capital.

• Journal of the Korea Society of Computer and Information
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• v.13 no.5
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• pp.315-321
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• 2008

This study aims to verify the effect in the estimation of hotel service quality by analyzing the influence and the interrelation of Customer Quality, Physical Quality and Service Provider quality regarding Hotel Qualify. The result of the research shows that with regard to the influence on hotel quality, service provider quality ranks most high, physical quality second, customer quality of manner third, and customer quality of appearance fourth in order. The physical factors in the interrelation among variables rank most high. This result derives from finding the fact that customer quality is an important influential factor in the constructional dimension of hotel service quality.

• the Consultant
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• s.21
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• pp.144-153
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• 2004

인생살이에서 일어나는 자질구레한 일들을 우아하고 아름답게 하는 방법을 배우지 않으면 당신은 결코 당신이 원하는 세계에 다가 갈 수 없다.'-맥스 비어봄 성공을 향해 질주하는 젊은 비지니스맨이라면 더 이상 효율과 능력만 내세우진 않을 것이다. 그거 좀더 센스있는 사람이라면 다음과 같은 통계를 유심히 들여다 볼 것이다. 1995년 미국 컬럼비아 대학은 MBA과정에 참가한 사람들을 대상으로 '자신이 최고 경영자에 오르기까지 가장 많은 영향을 준 요인이 무엇인가?'에 대한 설문조사를 실시했다. 놀랍게도 '대인관계의 매너와 에티켓'을 지적한 사람이 무려 93%이었다. 옷입기부터 시작해서 만남, 비즈니스, 경조사, 편지, 호칭, 파티에 이르기까지 생활 전반에 걸쳐 삶의 태도를 저울질하는 에티켓, 우리의 삶과 일에 있어 에티켓이란 작은 열쇠가 얼마나 큰 위력을 발휘하는지 알아보자.

• Journal of Families and Better Life
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• v.22 no.1
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• pp.27-43
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• 2004

In this study, an enhanced marriage preparation program is introduced. The program has recently been systematized through adjusting and updating different existing marriage preparation programs. The proposed program consists of six main sessions, organized into three 2-session sets. Through sessions 1 and 2, couples preparing for marriage are to focus on marital life by planning their lives as husbands and wives. They also discuss how to build a happy marriage. In sessions 3 and 4, the couples are to discuss how to organize their activities so 3s to improve the quality of their relationships. Finally, in sessions 5 and 6, the couples learn practical skills necessary for a happy marriage. This Program has been implemented at NGOs to Promote wholesome wedding ceremonies and healthy marriages for single men and women who are preparing to get married. This program should be developed further to help build strong families.

• Journal of the Korean Institute of Traditional Landscape Architecture
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• v.28 no.1
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• pp.102-112
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• 2010

By understanding physiological characters of plants and the environment, plant design should decide the relationship with other plants from the designer's curiosity of the plant's color, texture, form and other aspects. There are a traditional tendency that many designers put the plant's color ahead of other aspects. This study explores 4 gardens of Gertrude Jekyll's Munstead Wood, Vita Sackvill-West's Sissinghurst, Christopher Lloyd's Grest Dixter and Lawrence Johnston's Hidcote Manner. The flower border of Munstead is started with light grey and blue at the edge and it gets stronger colors like red and orange as the line comes to the middle. It is noticeable that white an blue colors were used unlike before. Sissinghurst made use of purple color which was very seldom used before and Dixter added orange to magenta color that was already there, giving a strong visual effect and through juxtaposition it could realize the wanted effect. A strong red border line was created in Hidcote Manner. Above mentioned designers arranged various colors so that visitors can experience different spacial senses according to observer's direction. In the cognitive space the main color and the secondary color arranged leading to the fact that the observer recognizes it as a whole. In plant design time means seasonal performance which influences the main color arrangement like gradation or contrast. Moreover, space determines the color's zone when it comes to plant design.

• Journal of the Korean Institute of Traditional Landscape Architecture
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• v.31 no.4
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• pp.62-69
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• 2013

The origin of natural planting, which is getting the spotlight in modern time facing natural and environmental problems, can be found from wild gardens. They were started by William Robinson and concretely embodied by Gertrude Jekyll. It is worth shedding new light on wild gardens, as they served as a pathbreaker for ecological design and an important foundation for the specialization of naturalism, which are part of the most important topics in modern gardens. This study aimed to infer the conceptual model of wild gardens and identify their historic significance by comparatively analyzing Robinson's Gravetye Manor and Jekyll's Munstead Wood. The results are: Firstly, they inherited inspirations for spatial organization from basic cottage gardens and introduced informal forms. Secondly, in terms of the use of materials, they had observed various climates in their journeys so that they could use both native and naturalized plants based on their understanding of the plants' hardiness and exotic species. They also displayed interests in plants in the woodlands and forests. Thirdly, in terms of design techniques, they investigated the colors and textures of individual plants and their relationships to produce a variety of views that resembled nature in microcosm. Fourthly, in terms of maintenance, their basic orientation was the minimum maintenance to allow plants to live according to their nature.

• The Journal of the Korea Contents Association
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• v.17 no.2
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• pp.415-428
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• 2017

This article is a socio-cultural research on the fitness members by employing an original synthesis of the work of Elias and Bourdieu. The purpose of this research is to provide a multidimensional and in-depth analysis of fitness members, by researching the relationship between body groups with differing economic and cultural capital (e.g. Gangnam and Gangbuk, private and public center). Through interviews and participant observation, the established and outsider relations of fitness members in both Gangnam and Gangbuk are examined (Gangnam 12: Gangbuk 12). Participants in social space differentiated by fitness capital and socio-economic positions gather in certain spaces that identify them as members of the same class location: the established body in Gangnam (Gangnam E), the outsider body in Gangnam (Gangnam O), the established body in Gangbuk (Gangbuk E), and the outsider body in Gangbuk (Gangbuk O). The E-O figuration of the body in fitness clubs shows differences in their body tastes and habitus (selecting a fitness centre, body ostentation, social assessment, making muscles, participation in other sports) and civilizing process (fitness manners and etiquette). The fitness centers in Gangnam and Gangbuk were not simply spaces for exercise but symbolic spaces that both recreate and perpetuate socio-cultural hierarchies between members.

• Journal of Digital Convergence
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• v.20 no.5
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• pp.233-238
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• 2022

The purpose of this study is to improve the curriculum to revitalize beauty tourism by analyzing the difference in importance and satisfaction of the beauty tourism curriculum. And online and offline surveys were conducted for workers in the beauty tourism industry, and IPA analysis was conducted using 208 valid samples. As a result of the analysis, it was found that there was a difference in the importance and satisfaction of all educational contents. And than, it was found that there were no educational contents that needed improvement, and the training courses that required continuous maintenance were field practice, major practice, service and manners, customer consultation, customer management, marketing, and interpersonal relationships. Education content with low priority was found to be foreign languages, multicultural understanding, tourism, and beauty management. Based on the results, directions for improving the curriculum for revitalizing beauty tourism were suggested.

• Journal of Korea Entertainment Industry Association
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• v.14 no.3
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• pp.149-162
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• 2020

This paper applied components of experience-based communication in terms of experience theory of Burnd H. Schmitt and context-based communication in the messenger platform environment through the scenario-based survey method, in order to study the influence of individual experiences, shared experiences, ubiquitous connectivity, and contextual usefulness on the perceived value and use intention of chatbot. Through this, the study is to provide companies in various service industries with practical approaches to further promote the use of chatbot. The implications of this study are as follows. First, as most chatbots still do not exceed the human planning level of designing them, it is necessary to consider how to design individual experience elements functionally according to the customer's intention to speak when developing the chatbot. Second, the chatbot should be designed not only from the perspective of completing specific tasks at any real time in anywhere, but also from the overall perspective of enhancing the quality of interaction, including the situation to which the customer belongs. Third, since the chatbot is likely to be anthropomorphized by users, it is important to be cautious about determining the chatbot's 'persona' and 'tone and manner' when developing the chatbot. Customer satisfaction is the most important criterion for the success of chatbot development. In other words, the quality of planning and data rather than the quality of artificial intelligence algorithms determines the utilization of chatbot. This is why companies are trying to make interactions with chatbot as close as possible to human interactions.