• Proceedings of the Korea Contents Association Conference
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• 2019.05a
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• pp.327-328
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• 2019

에어비앤비, 우버택시 등과 같이 공유경제 패러다임을 반영한 새로운 차원의 서비스 비즈니스의 확산은 IT기술을 기반으로 하는 스마트 네트워크 보급에 다른 제품의 서비스화가 일반화되었기 때문이다. 공유경제라는 새로운 패러다임 하에서 제품 공유와 관련된 서비스 시스템의 디자인 응용을 연구하는 것은 갈수록 중요해지고 있으며, 공유경제를 기반으로 하는 서비스 디자인이 스마트 네트워크와 융합을 통해 자원 활용을 높이고 낭비를 줄이며, 사용자의 다양한 생활 체험과 가치 있는 수요를 보장해줄 수 있기 때문이다. 본 연구는 기존의 서비스 디자인에 관한 문헌 정리와 디자인 실무를 통해 고찰한 서비스 디자인 개념을 바탕으로, 부산을 방문하는 외국인 고객을 대상으로, 예측하기 힘든 특수한 날씨환경에서 우산 사용에 대한 사용자의 니즈와 수요를 조사하고 분석하여, 보다 개선되고 창의적인 "공유우산 서비스 디자인 모형"을 구축하고자 하였다. 이를 위하여 서비스 디자인 방법과 원칙에 따라 우산을 공유하는 서비스 시스템의 목표고객, 접점을 분석한 후, 외국인 관광객을 위한 서비스 시스템의 서비스 청사진을 만들고 우산공유 시스템 구축과 실무적용을 위한 서비스 전략을 제시할 계획이다.

• Journal of Internet Computing and Services
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• v.20 no.2
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• pp.109-118
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• 2019

The purpose of this study is to deliver both market-practical and civil-centric political implication for sharing economy by investigating the nature of consumer-adoption for car-sharing service. With the global interest and market proliferation of the sharing economy, various service models for sharing idle resources have also been released in Korea. Particularly, in case of car sharing service, public - private partnership projects are spreading rapidly in various local governments including Seoul, along with the growing demand for alternative transportation system centering on the urban area. This study conducted an empirical study on the process of accepting the car sharing service by analyzing the data collected from users of the car sharing service "Sharing Car(Nanum Car)" of Seoul Metropolitan Government. A survey was conducted on 281 users in their twenties who are in the age of main use among the experienced users of the "Sharing Car(NaNum)" residing in Seoul. The result of analysis on the relationship between these users' perceived value and intention to use the vehicle sharing service would provide implications for establishing consumer(citizen)-centeric policies as well as market implications.

• Proceedings of the Korea Information Processing Society Conference
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• 2010.04a
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• pp.264-267
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• 2010

교육정보를 공유하는 방식은 기술의 발전과 교육 방식의 변화에 따라 바뀌고 있다. 이 논문은 기존의 교육정보 공유 방식들을 분석하여 세대별로 구분하고 운영 중인 사례를 살펴본다. 그리고 새로운 교육정보 공유 서비스의 특징을 기존의 공유 서비스와 비교 분석하여 차이점을 기술하고 제4세대 교육정보 공유 서비스라고 명명한다. 마지막으로 제4세 교육정보 공유 서비스의 특징을 지닌 실질적인 사례들을 찾아 분석한다.

• Journal of Service Research and Studies
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• v.8 no.4
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• pp.53-75
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• 2018

Bicycle-sharing as a product service system in the sharing economy, its characteristic is that users can go to nearby places by the public bike at any time however they don't need to have their own bicycle. However, the service quality of bicycle-sharing and satisfaction of users continuously decrease with the rapid growth number of bicycle-sharing users in China. Based on the double diamond model and from the perspective of service design, this research studies the service experience of bicycle-sharing of Chinese users, focuses on the potential pain points of Chinese users when using the public bike, and designs the optimum proposal to promote users' satisfaction. According to the research result, the research builds a new concept which can satisfy users' demand for communication, enjoyment and option during the cycling. The experience of new service system of bicycle-sharing makes humanized and subconscious interaction possible.

• Journal of Service Research and Studies
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• v.11 no.3
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• pp.17-30
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• 2021

In the context of Sharing Accommodation has become a new type of accommodation choice for customers. The purpose of this study is to improve the existing defects of Sharing Accommodation Services through insight into the pain points of customer experience, so as to improve customer satisfaction. In this study, Airbnb and Tujia were selected as the subjects for comparative study. By collecting and sorting out references, the research background of Sharing Accommodation is analyzed in depth. Research methods of Service Design, such as Customer Journey Map and Service Blueprint, are adopted to gain insight into customer needs, identify pain points and propose hypothesis of service optimization. Tools such as Kano Model and Potential Customer Satisfaction are used to test and determine three schemes for optimizing the service. Finally, the results are displayed through Service Scenario. The research results can help operators of Sharing Accommodation to identify and improve the elements of service and provide a higher quality customer experience, thus promoting the healthy development of Sharing Accommodation market.

• Journal of the Korea Convergence Society
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• v.10 no.5
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• pp.181-188
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• 2019

People can easily use a shared economic service system based on ICT technology. Most of the shared economic services are provided by private companies, and discussion on public goods is insufficient. If we look at the current shared economic service from the point of view of courier service, $\ddot{U}ber^{\prime}s$ system can be an alternative. The post office courier service uses ICT technology but differs from the service of the shared economy. This study uses Delphi analyzer method and AHP methodology to derive important factors in introducing shared economic system. As a result, socioeconomic characteristics were found to be the most important in the upper tier, and the shared economic platform, sharing of idle resources, popularization of smartphone, and increase of e - commerce were the four important factors in the lower tier. In order to maximize efficiency, which is the essence of the shared economy, the necessity of introduction into the shared economic system and important factors in the introduction of public goods are presented.

• Journal of Convergence for Information Technology
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• v.9 no.8
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• pp.110-122
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• 2019

IT innovation, cultural revolution based on smart and social networks diversified sharing economy services. Due to the rising of business utilizing the sharing economy concept, it is important to better understand the motivational factors that drive and deterrent sharing economy services in the marketplace. Based on responses from 809 adult users, 3 drivers and 2 deterrents affecting intention to use of sharing economy services were identified. Then this study categorized sharing economy services as three types of segments based on consumer perceptions and subjectivity, and analyzed differencies of perceptions on motivational factors between groups. As a result, redistribution market group has shown meaningful different average scores on economic benefit, sustainability and social risk with other groups. Based on the empirical evidence, this study suggests several propositions for future studies and implications for sharing economy businesses on how to formulate optical strategies and manage users.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.12
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• pp.620-627
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• 2017

An open sharing market is a market providing a sharing business. It provides open sharing services handling various products, unlike existing sharing services providing specific products. Sharing under an open sharing market can include all products that are difficult for customers to deal with, and provides fluidity of trade through negotiating sharing periods and costs among sharers. There are many variant elements when you provide sharing services for various products. Therefore, in this paper, we propose an extensible architecture that can reflect the variant elements in open sharing markets. We expect the proposed architecture can continuously improve the extensibility of sharing services for various products, because we design sharing services as components to efficiently manage and provide various sharing services, and provide dynamic binding of variant elements.

• Proceedings of the Korean Information Science Society Conference
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• 2003.04d
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• pp.376-378
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• 2003

공동저작 시스템에서 세션이란 참여자들의 필요에 의해 생성, 수정 또는 소멸 될 수 있는 동적인 저작자 그룹을 말한다. 공동저작 시스템은 효율적인 공동 작업의 진행을 위해 다중 세션환경을 지원할 수 있다. 이때 각 세션에서의 저작활동은 사용자들간의 상호협력을 통한 공유객체의 생성. 수정, 저장 및 삭제 등의 작업을 통해 행해진다. 다중세션을 지원하는 공유객체 관리 기법은 모든 세션의 사용자들에게 공유객체 검색 및 접근이 용이하도록 해야 한다. 본 논문은 디렉토리 서비스를 사용한 공유객체 관리 기법을 제시한다. 디렉토리 서비스 모듈은 공유객체들의 위치 일관성을 유지함으로써 효율적인 공유객체 검색 서비스가 가능하게 하고, 공유객체 관리 모듈은 디렉토리 서비스 모듈을 참조하여 오든 세션의 사용자들이 공유객체에 접근하는 것을 용이하게 한다.

• Proceedings of the Korean Information Science Society Conference
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• 1998.10b
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• pp.286-288
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• 1998

본 논문은 VOD 서버에서 자원 활용 및 서비스 상황에 따라 융통성 있게 버퍼공유 크기를 변경함으로써 버퍼공유 효과를 높이면서 시스템 성능을 향상시켜 다수의 사용자들의 요구를 수용할 수 있는 버퍼공유 기법을 제안하다. 공유쌍이 버퍼를 모두 선점하여 더 이상의 새로운 서비스가 불가능한 경우 여분의 디스크 대역폭이 존재한다면 기존 서비스에 아무런 영향 없이 공유쌍을 분리시켜 새로운 서비스를 제공하도록 한다.