• Journal of Service Research and Studies
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• v.13 no.3
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• pp.172-189
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• 2023

This study investigated the potential contribution of ChatGPT, a massive language and information model, in the decision-making process of public design policies, focusing on the characteristics inherent to public design. Public design utilizes the principles and approaches of design to address societal issues and aims to improve public services. In order to formulate public design policies and plans, it is essential to base them on extensive data, including the general status of the area, population demographics, infrastructure, resources, safety, existing policies, legal regulations, landscape, spatial conditions, current state of public design, and regional issues. Therefore, public design is a field of design research that encompasses a vast amount of data and language. Considering the rapid advancements in artificial intelligence technology and the significance of public design, this study aims to explore how massive language and information models like ChatGPT can contribute to public design policies. Alongside, we reviewed the concepts and principles of public design, its role in policy development and implementation, and examined the overview and features of ChatGPT, including its application cases and preceding research to determine its utility in the decision-making process of public design policies. The study found that ChatGPT could offer substantial language information during the formulation of public design policies and assist in decision-making. In particular, ChatGPT proved useful in providing various perspectives and swiftly supplying information necessary for policy decisions. Additionally, the trend of utilizing artificial intelligence in government policy development was confirmed through various studies. However, the usage of ChatGPT also unveiled ethical, legal, and personal privacy issues. Notably, ethical dilemmas were raised, along with issues related to bias and fairness. To practically apply ChatGPT in the decision-making process of public design policies, first, it is necessary to enhance the capacities of policy developers and public design experts to a certain extent. Second, it is advisable to create a provisional regulation named 'Ordinance on the Use of AI in Policy' to continuously refine the utilization until legal adjustments are made. Currently, implementing these two strategies is deemed necessary. Consequently, employing massive language and information models like ChatGPT in the public design field, which harbors a vast amount of language, holds substantial value.

• 한국IT서비스학회:학술대회논문집
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• 2005.05a
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• pp.205-214
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• 2005

보건복지부는 "보건복지 내부업무 포탈 및 EAM시스템 구축" 이라 명명된 Enterprise Portal 프로젝트를 공공기관 최초로 추진하여 기존의 정보시스템들이 업무 및 지식 기반 하에 유기적으로 상호 연계 및 연동되는 체계적이고 확장성이 뛰어난 포탈시스템으로 구축하였다. 본 논문에서는 보건복지부 정보화 비전 및 추진 현황에 대한 설명과 EP(Enterprise Portal)시스템 도입의 개념 및 장점에 대해 기술하고, 보건복지부가 Enterprise Portal 시스템을 도입하게 된 추진 배경과 기존 시스템(전자결재, 지식관리, 문서관리, 커뮤니티, 게시판, 검색)에 어떻게 적용하였는지에 대해 설명하고자 한다. 아울러 Enterprise Portal 시스템의 적용으로 인한 실제적 효과 및 고려해야 할 문제점에 대해 기술함으로써 향후 Enterprise Portal 시스템을 도입하고자 하는 공공기관/기업체에 추진 방안 및 대응 방안을 제시하고자 한다.

• 한국IT서비스학회:학술대회논문집
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• 2005.11a
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• pp.545-550
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• 2005

지식정보화 시대에 국가의 분야별 정보화 사업이 확대됨에 따라 정보기술 자산 및 예산에 대한 효율적 관리의 필요성이 대두되고, 1999년 한국전산원에서 '정보기술아키텍처 수립 및 표준 적용에 관한 연구'를 발표하여 국내에서도 정보기술아키텍처의 중요성이 부각되기 시작하였다. 이후 공공부문에서 실제 적용하는 사례가 나타나고 있으며, 해양수산부도 선도적으로 사업 계획에 참여하여 시범적인 수립을 하게 되었다. 본 연구에서는 정보기술아키텍처에 대한 기본적인 사안을 확인하고, 국내 공공기관에 도입 적용되고 있는 상황에서 해양수산부가 정보기술아키텍처 사업을 어떤 배경과 목적을 가지고 추진하고자 하는지 확인하고, 사업의 범위가 어떻게 되는지 검토해보며, 추진의 상세 내용으로 비전 및 원칙 수립, 환경 분석, 분야별 아키텍처 수립 방안, 참조 모텔 및 지원 도구, 이행을 위한 계획 수립, 마지막으로 해양수산부가 정보기술아키텍처를 어떻게 발전시켜 나아가려는지 확인하고, 정보기술아키텍처를 통해 얻고자 하는 기대 효과를 정리한다.

• 한국IT서비스학회:학술대회논문집
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• 2005.11a
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• pp.585-591
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• 2005

참여정부가 정부혁신 방안의 하나로 추진하고 있는 성과관리제도는 조직이 지향하는 목표를 체계적으로 관리하기 위한 것으로, 성과목표를 설정하고 목표 달성 여부를 판단하여 결과를 의사결정에 환류하는 경영관리기법이다. 현재 시행되고 있는 공공분야의 성과관리제도는 정부업무평가, 직무성과계약제, 재정사업 성과관리제도 등 다양하다. 국방부는 정부 방침에 따라 성과관리체계를 구축함에 있어 내부의 성과관리뿐만 아니라 외부 평가제도를 지원하기 위한 통합성과관리체계를 구축하였다. 본 논문에서는 국방부 정보화기획관실의 BSC 기반의 성과관리체계 구축 사례를 통하여 공공기관 정보화조직의 성과관리체계 구축 방향을 제안한다.

• 한국IT서비스학회:학술대회논문집
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• 2006.11a
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• pp.103-108
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• 2006

정보시스템의 효율적 도입 및 운영 등에 관한 법률이 2005년 12월에 고시됨에 따라, 대통령령이 정하는 기준에 부합하는 공공기관에서는 ITA/EA를 의무적으로 도입하게 되었다. 이에 따라 향후 2-3년 동안 다수의 ITA/EA 구축 프로젝트가 진행될 것이며, 프로젝트 계획시 구축을 위한 비용의 산정은 중요한 이슈로 제기될 것이다. 지금까지 공공기관에서 진행된 ITA/EA 구축 프로젝트를 살펴보면, 대부분이 소프트웨어사업대가기준에서 정하는 정보전략계획(ISP)수립비 산정기준을 바탕으로 비용을 산정하고 있으나, ISP와 ITA/EA 구축은 그 성격상 여러 부분에서 차이점을 보인다. 본고에서는 현재 국내 ${\cdot}$ 외에서 사용되고 있는 ITA/EA 구축비용 산정방법들을 살펴보고, 이에 대한 문제점을 제기하고, ITA/EA 구축비용 산정 기준 작성을 위한 개선방향을 제시하고 한다.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.8 no.2
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• pp.93-106
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• 2013

Cloud computing services have became an hot issues in business fields while the IT-related global company such as Amazon, MS, and Google took part in. The cloud computing makes it possible to share in the form of outsourcing of hardware and software through the Internet, to build a distributed computing environment via multiple terminals, and to reduce the cost using open source. Such a cloud computing services have not shown any significant growth in Korea yet compared to other countries. Therefore, in this study focusing on public cloud computing services, it is intended to analyze the determinants of public cloud computing services using the technology model. Thus, for users using public cloud services, we conducted a questionnaire survey from the beginning of January 2013 to the end of February 2013. And we derived a research model based on the Technology Acceptance Model(TAM). As a result of this study, it shows that personal aspects significantly impacts on the perceived usability, service aspects, systems aspects, and the intent of the technology acceptances. System aspects significantly effect on the intent of technology acceptances. Perceived usability significantly effects on the service aspects and the systems aspects. The main factors effecting on the intent of the technology acceptances are system aspects and perceived usability in order. And it shows that the personal aspects decreases the intent of the technology acceptances.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.2
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• pp.111-133
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• 2007

Illegal and harmful information on the Internet have been a great concern not only for regulatory authorities, but also all the public institutes, such as public libraries and schools, that provide Internet access service. In particular, for public libraries which play an important role in organizing, opening and providing information resources in the information society, providing Internet access service are indispensible. Therefore, any changes of Internet content regulatory system may have direct effects on services of public libraries. Due to unique characteristics of the Internet, content refutation on the Internet has made a best use of various regulatory methods, ranging from governmental regulation to self-refutation and technical regulatory methods. However, nation by nation. technical regulatory methods on the Internet have been developed in quite different ways. Applying them on public library has been strongly criticised for violating freedom of expression and rights of access to information. This article begins with a theoretical discussion about free speech rights and refutation on Internet. Then it examines filtering software which is one of the most popular technical regulatory methods based on both technical and socio-humanities' prospects and analyses several governments' regulatory approaches to Internet filtering. As a conclusion, issues concerning Internet filtering at public institutes are critically apprised.

• Journal of the Korean Society for information Management
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• v.27 no.4
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• pp.33-47
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• 2010

The growth of IT technology and the popularity of network based information sharing increase the number of digital contents in military area. Thus, there arise issues of finding suitable public information with the growing number of long-term preservation of digital public information. According to the source of raw data and the time of compilation may be variable and there can be existed in many correlations about digital contents. The business service ontology makes knowledge explicit and allows for knowledge sharing among information provider and information consumer for public digital archive engaged in improving the searching ability of digital public information. The business service ontology is at the interface as a bridge between information provider and information consumer. However, according to the difficulty of semantic knowledge extraction for the business process analysis, it is hard to realize the automation of constructing business service ontology for mapping from unformed activities to a unit of business service. To solve the problem, we propose a new business service auto-acquisition method for the first step of constructing a business service ontology based on Enterprise Architecture.

• Journal of the Korean Society for information Management
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• v.31 no.3
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• pp.65-87
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• 2014

Organizational communication is an element of organizational structure formation; it is also a process of achieving organizational goals through the information sharing among the staff members in the organization as a social system. Organizational performance is a multidimensional concept composed of efficiency and effectiveness and satisfaction. Effectiveness implies service quality and the degree of goal achievement. Service quality by using the $LibQUAL+^{TM}$ model can be considered as an objective performance measure for libraries. This study aims to identify the effect of organizational communication in public libraries on service quality as a performance measure using the $LibQUAL+^{TM}$ model through statistical analyses of the results from questionnaire surveys of librarieans and users in 8 public libraries in Seoul metropolitan area. The result says the characteristics of organizational communication(upward, horizontal, downward communication) affects the three elements in the library service quality, such as affect of service, information control and library as place.

• Journal of Digital Convergence
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• v.15 no.6
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• pp.9-17
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• 2017

The opening of public data has been perceived as a critical factor in deciding a country's rise or fall. Since the global economic crisis, countries around the globe have expanded the supply of public data as a new growth engine to create significant economic effects. As a result, there has been a rising demand for a study on the influence of public data in the private sectors. This study attempted to achieve the following objectives. First, the effects of independent variables-system quality, information quality, information security, social influence, innovation and assistance by the public organization- on the intention to use the public data was examined. Second, the effects of the mediating variables - Perceived Ease of Use (PEU) and Perceived Usefulness (PU) - on the independent variables and intention to use (dependent variable) were investigated. Third, after selecting utilization type, frequency of public data usage and frequency of occupational & e-government service usage as moderating variables, their effects on the relationship between the independent variables and dependent variable (intention to use them in the private sector) were studied. It is expected that the study results would be useful in developing strategies aimed to utilize public data in the private sectors.