• Journal of the Korea Convergence Society
• /
• v.11 no.1
• /
• pp.141-150
• /
• 2020

This paper studies the activities characteristics of the elderly aged 60-75 years old who can take care of themselves in the community public space, and puts forward the design principles of the community public space in the aging society. Using the methodology of experience design, through naturalistic observation, questionnaires, interviews and shadowing, the spatial and temporal characteristics of daily activities of the elderly are analyzed. In the community public space, the behavior of the elderly is essentially a social activity to get more attention and communication. This determines the needs, time, frequency and duration of activities of the elderly in community public space. In the community public space, the behavior of the elderly has the characteristics of long-term and regularity, and its behavior changes slightly with the space, the objective factors that affect the elderly are gender, age and climate. The subjective factors are lifestyle, family members and income level.

• Journal of Digital Convergence
• /
• v.16 no.6
• /
• pp.325-333
• /
• 2018

The quality of indoor air quality is facing a very serious situation due to the impact of the quality of the atmosphere in the atmosphere and the surrounding environment. While awareness of the danger of these populations is increasing, there is no way to detect the quality of the indoor air quality as well as the measures to detect the quality of indoor air quality as well as the countermeasures. The study drew a general problem with the design of the service design, the general purpose of the general office, and the use of the public facilities for the purpose of measuring the usage of indoor air quality, the general purpose of public facilities, and the interpretation of the current law. Based on this research, most of the general users' perception of the seriousness of the disease is not reflected in the perception that the dust and indoor air are accumulated in the eyes of the general public.

• The Journal of the Convergence on Culture Technology
• /
• v.9 no.1
• /
• pp.787-797
• /
• 2023

The use of service robots, particularly guide robots, is becoming increasingly prevalent in public institutions. However, there has been limited research into the interactions between users and guide robots. To explore the customer experience with the guidance robot, we selected 'QI', which has been meeting customers for the longest time, and collected all reviews since the service was launched in public institutions. By using text mining techniques, we identified the main keywords and user experience factors and examined factors that hinder user experience. As a result, the guide robot's functionality, appearance, interaction methods, and role as a cultural commentator and helper were key factors that influenced the user experience. After identifying hindrance factors, we suggested solutions such as improved interaction design, multimodal interface service design, and content development. This study contributes to the understanding of user experience with guide robots and provides practical suggestions for improvement.

• The Journal of the Korea Contents Association
• /
• v.15 no.6
• /
• pp.125-135
• /
• 2015

As the elderly and the disabled populations increase, the importance of the universal design is more highlighted to form equal and secured environment. Particularly, as the desire for the cultural experience has grown, investment and construction of the cultural space are actively carried forward at the state level, but there are a lot of restrictive elements for the disadvantaged to have the cultural experience in the public facilities. To analyze these elements, investigation into the present conditions and analysis of use evaluation were conducted over the construction environment of museums, the public cultural space, in terms of the visually handicapped and non-handicapped people. Through the literature review, this study understood the concept and principle of the universal design, analyzed and reclassified the existing evaluation elements. As a result of evaluating museums in the country based on the analyzed evaluation elements, the information, environment and supplement points in service were investigated for the visually handicapped to tour museums and remedies were drawn. This study tries to consider these disadvantaged and to suggest evaluation elements and remedies for environment construction, so that everyone can do pleasant activities.

• Korean Institute of Interior Design Journal
• /
• v.19 no.2
• /
• pp.3-14
• /
• 2010

As the seniors and the disabled has increased, the demand for cultural centers has also increased in many local areas. This means that the local cultural centers designed from the viewpoint of universal design are needed, so that to be used by everyone without any difficulties. This study examined the applicability of universal design principles to the public service areas of the local cultural centers. The subject cultural centers were three local ones which had seating capacity of more than 1,000 and opened after the year of 2,000 in Gyungnam. The spatial scopes of the study were six public service areas of the local cultural centers : entrance area, corridor and pathway, stair, ramp, elevator, and rest room. The total 65 items for evaluating the applicability of universal design were selected and examined for six areas. On the whole, accessibility, such as wide pathway and flat floor was good. However, the following improvements were needed. 1) Handrails and rounded corner were needed on walls. 2) Consideration of the visually impaired like as braille sign was needed. 3) The handrails on ramp should be installed for usability. 4) The automatic door would be more useful to the physically disabled users. 5) Wider space and familiar handrail design and color were needed in the rest rooms for the handicapped.

• Journal of Digital Convergence
• /
• v.15 no.6
• /
• pp.61-69
• /
• 2017

The purpose of this study is to suggest a foundational design direction for seniors, according to paradigm shift in aging society. This paper researched on current state of the aging society through literature study and defined the theoretical concept that set the foundation of the study. Secondly, for building an age-friendly city, relevant studies on seven cities were selected and their regional design guidelines were analyzed. As a result, essential design elements for building the aging-friendly city were defined as safety, recognition, and accessibility. A detailed design guideline that applies the three elements with understanding on seniors is required to construct the environment for a senior-friendly city. Ultimately, the result of this study is expected to be in practical use as a fundamental resource for age-friendly city design.

• Journal of Intelligence and Information Systems
• /
• v.25 no.4
• /
• pp.35-52
• /
• 2019

As public services are provided in various forms, including e-government, the level of public demand for public service quality is increasing. Although continuous measurement and improvement of the quality of public services is needed to improve the quality of public services, traditional surveys are costly and time-consuming and have limitations. Therefore, there is a need for an analytical technique that can measure the quality of public services quickly and accurately at any time based on the data generated from public services. In this study, we analyzed the quality of public services based on data using process mining techniques for civil licensing services in N city. It is because the N city's building license complaint service can secure data necessary for analysis and can be spread to other institutions through public service quality management. This study conducted process mining on a total of 3678 building license complaint services in N city for two years from January 2014, and identified process maps and departments with high frequency and long processing time. According to the analysis results, there was a case where a department was crowded or relatively few at a certain point in time. In addition, there was a reasonable doubt that the increase in the number of complaints would increase the time required to complete the complaints. According to the analysis results, the time required to complete the complaint was varied from the same day to a year and 146 days. The cumulative frequency of the top four departments of the Sewage Treatment Division, the Waterworks Division, the Urban Design Division, and the Green Growth Division exceeded 50% and the cumulative frequency of the top nine departments exceeded 70%. Higher departments were limited and there was a great deal of unbalanced load among departments. Most complaint services have a variety of different patterns of processes. Research shows that the number of 'complementary' decisions has the greatest impact on the length of a complaint. This is interpreted as a lengthy period until the completion of the entire complaint is required because the 'complement' decision requires a physical period in which the complainant supplements and submits the documents again. In order to solve these problems, it is possible to drastically reduce the overall processing time of the complaints by preparing thoroughly before the filing of the complaints or in the preparation of the complaints, or the 'complementary' decision of other complaints. By clarifying and disclosing the cause and solution of one of the important data in the system, it helps the complainant to prepare in advance and convinces that the documents prepared by the public information will be passed. The transparency of complaints can be sufficiently predictable. Documents prepared by pre-disclosed information are likely to be processed without problems, which not only shortens the processing period but also improves work efficiency by eliminating the need for renegotiation or multiple tasks from the point of view of the processor. The results of this study can be used to find departments with high burdens of civil complaints at certain points of time and to flexibly manage the workforce allocation between departments. In addition, as a result of analyzing the pattern of the departments participating in the consultation by the characteristics of the complaints, it is possible to use it for automation or recommendation when requesting the consultation department. In addition, by using various data generated during the complaint process and using machine learning techniques, the pattern of the complaint process can be found. It can be used for automation / intelligence of civil complaint processing by making this algorithm and applying it to the system. This study is expected to be used to suggest future public service quality improvement through process mining analysis on civil service.

• 한국HCI학회:학술대회논문집
• /
• 2006.02a
• /
• pp.1354-1360
• /
• 2006

최근 놀라운 성장을 거듭하고 있는 지능형 로봇(Intelligent Robot) 기술은 기존의 주요 활용 분야였던 산업현장이나 연구실과 같은 전문가적 영역을 넘어서 지능형 엔터테인먼트(Entertainment)로봇이나 청소기 로봇의 예에서 볼 수 있듯이 인간의 주요 일상 생활 공간인 가정이나 공공기관의 서비스 분야로 점차 그 활용 영역을 넓혀가고 있다. 학습 보조 교사 도우미 로봇의 개발은 초등학교 교육 현장이 당면하고있는 각종 현안들을 로봇의 활용을 통해서 해결하고자하는 실용적인 목적에서 출발 했다. 이러한 관점에서 볼때 로봇 디자이너의 역할은 전체 개발 프로세스의 말단부에서 로봇 시스템의 외장(Appearance)을 마무리하는 역할을 넘어서 구체적 로봇시스템의 개발에 선행하여 학습보조 교사 도우미 로봇의 잠재적 활용 주체인 학생, 교사, 학부모의 입장에서 각 주체들의 내재적, 외재적 욕구를 효과적으로 만족 시킬 수있는 활용 시나리오(Application Scenario)를 도출, 개발 프로세스 전반에 걸쳐 각 개발 주체들에게 일관된 비젼(vision)과 이미지(image)를 제시하는것이라고 생각되었다. 본연구에서는 학습보조 교사 도우미 로봇 디자인 과제에 있어서 사용자 관찰(User Observation), 유저 다이어리(User Diary), 포커스그룹 인터뷰(F.G.I)등을 바탕으로 로봇의 역할 모델중심, 서비스 영역 중심, 초등학교 교육이념 구현 중심 등 3가지의 서로 다른 컨셉의 로봇 활용 시나리오(Application Scenario)를 제안하였다. 본 연구 결과는 현재 초기 단계에 있는 로봇 디자인 분야의 현실을 감안할때 전체 로봇 개발 프로세스내에서의 향후 산업 디자인이 수행해야 할 역할을 명확하게 보여준다는 점에서 그 의의가 있으며 관련 분야의 연구 활성화에 기여할 것으로 기대된다.

• Journal of Korean Library and Information Science Society
• /
• v.52 no.2
• /
• pp.65-84
• /
• 2021

This study aimed to analyze the overall operation status of the Bank of Korea library representing the economic library in Korea, investigate user satisfaction and demand, and to propose a direction for the development of the economic library in the future. To this end, a case study was conducted on changes in the external environment of major libraries at home and abroad, and a user survey was conducted. As a result, the future tasks include introducing smart systems, robotics some library services, non-face-to-face service response spaces that reflect the times, introducing big data analysis services, strengthening user-tailored systems, and activating SNS communication. It proposed developing specialized libraries, online reference and research support services, and providing original DBs for publications to strengthen expertise, maintaining and expanding cloud services, maintaining and expanding cooperative projects, and collecting national knowledge and information.

• Journal of the Architectural Institute of Korea Planning & Design
• /
• v.35 no.1
• /
• pp.11-18
• /
• 2019

There is a growing demand for public rental housing since housing price increased rapidly and socially vulnerable people need more stable housing. The purpose of this study is to investigate housing evaluation (satisfaction), moving plan, and residential service according to the type of the public rental housing and the characteristics of the resident, and to suggest the development direction for comprehensive housing services including the community level. Data used for analysis in this study are from 2016 Seoul panel survey of public rental housing residents. A total of 3009 questionnaire from public rental households were collected in 2016 Seoul panel survey. In order to investigate housing requirements, we analyzed household characteristics, housing satisfaction, moving plans, welfare services, residential activities and community facilities, social environment. In this study, the difference of residential satisfaction, moving plan, and residential service according to the type of the public rental housing and the characteristics of the resident is analyzed to identify their housing demands. As a result, there were differences in residential satisfaction, moving plan, and residential service depending on type of public rental housing and characteristics of residents. Residents in public rental housing modified from the multi-family housing after purchase showed lower residential satisfaction, and higher intention for moving plan compared to residents living in other type of public rental housing. In the residential service, residents in permanent lease type have higher experience of housing service as well as demand on housing service. Especially single household, elderly household, female household, or household with handicapped person indicated higher demand for housing services.