• Journal of Korean Library and Information Science Society
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• v.43 no.1
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• pp.371-397
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• 2012

This research works out a design for the assessment model of intellectual capital of the public library based the intellectual capital and assessment index. The public library is created by the intellectual & social capital through knowledge & information service. This study presented core competencies and index and was examined on applicability the assessment model in the public libraries. The result of this research was looked forward to help to index of quantitative and qualitative assessment in values and competencies for libraries' environment.

• Journal of Information Management
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• v.37 no.1
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• pp.57-81
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• 2006

The new service of Korean public library, ASK_a service model suggests a new management practice in collaborative digital reference services. The model has three functions: input transaction, process transaction, and output transaction. The best form for input is the web form. The best form for process is a model with a hybrid type of public libraries(hierarchical and lateral type). The output suggests the archiving policy for gathering the query-answer data. The core of this model is providing an advanced information service to its users through cooperation with public libraries and external manpower.

• Journal of Korean Library and Information Science Society
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• v.40 no.1
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• pp.47-71
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• 2009

The mission of public library is to contribute to local society's growth and improve local residents' quality of life by satisfying local residents' desire on information use, cultural activities, lifelong education, etc, and providing more convenient and equal access. This study is a research that deducted BSC-based public library performance indicator model composed of 12 critical success factors, 36 key performance indicators under four perspectives of learning and growth perspective, internal process perspective, resources perspective, and user perspective, estimated relative weights of deducted the performance indicator model on librarians of public libraries to analyze what performance indicator is important for accomplishing public library's mission and promoting performance.

• Journal of Korean Library and Information Science Society
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• v.33 no.4
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• pp.209-240
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• 2002

This study worts on how to change the public library paradigm in the side view of library faculties and environments, digital library, culture and structure. Also, here manages the need of knowledge management and components with the status problem of public library for a basis. This study aims to propose the total knowledge management model based on the knowledge management frameworks ; management strategy, the human resources, processing, and network.

• Journal of Korean Library and Information Science Society
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• v.44 no.3
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• pp.183-209
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• 2013

The purpose of this research is to develop the model for public libraries in Kyeonggi provincial office of education. The study discusses identities and development strategies for public libraries. The study investigates the current status of public libraries as well as cooperative systems between public and school libraries. The study suggests education - centric paradigm, differentiation between school library support and lifelong education, establishment of council by provincial office of education, and space changes for public libraries within the creative and intellectual framework. The study shares thoughts on identities of public libraries in provincial office of education, and will be utilized as the model for future development for public libraries in other provincial office of education.

• Proceedings of the Korean Society for Information Management Conference
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• 2010.08a
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• pp.89-96
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• 2010

본 연구는 수행공학 모형을 적용하여 공공도서관의 서비스의 주요 문제점과 원인을 탐색하고 적절한 해결방안을 제안하였다. 이를 위해 A공공도서관 서비스를 대상으로 ISPI(International Society for Performance Improvement)수행공학 모형을 적용하여 이 모형절차에 따라 문제점분석, 원인분석, 해결책 선정을 순서에 따라 시행하였다. 문제점에 대한 원인은 Gilbert의 BEM 모형의 틀을 사용하여 환경적인 요소와 개인적인 요소로 나누어 분석하였다. 이렇게 발견된 원인들 중 선택된 원인에 대하여 해결책을 제안하였다. 본 연구는 수행공학 모형의 도서관 서비스 적용을 통해 향후 도서관 관련의 다양한 영역에서의 문제점 해결책을 강구하는데 아이디어를 제공하고자 한다.

• Journal of the Korean Society for Library and Information Science
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• v.44 no.1
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• pp.217-241
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• 2010

Recently, as voluntary activity has become more widespread, there have been some voluntary activity movements in the provision of library services for people with disabilities. This study aimed to develop a model on voluntary activity in library services for disabled people in public libraries. Survey data collected through three data collection methods showed that volunteer activities in public library services for the disabled were very poor, and recommended the training of library staff and volunteers serving disabled people, the management of educational programs for librarians about the disabled and the dissemination of standardized manuals. From the results of the survey, a voluntary activity model, based on three factors, the aims of library services, the types of the disabilities, and volunteer services including specific sub areas of services, was developed. Finally, this voluntary activity model will contribute to the theory development of library services for the disabled

• Journal of Korean Library and Information Science Society
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• v.40 no.2
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• pp.267-286
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• 2009

This study develops the LCSI(Library Customer Satisfaction Index) to measure the customer satisfaction of public libraries from 4,540 public library users in Daegu Metropolitan City area. LCSI consists of three variables; service quality divided into three primary dimensions(interaction of personnel), library resources and programs, physical environment and facilities) as independent variables, overall satisfaction and customer complaints as parameter, and customer loyalty as dependent variable. This model calculates LCSI scores at the ratio of 40% in satisfaction index to three dimensions of library service quality, 40% in overall satisfaction, and 20% in customer loyalty.

• Journal of the Korean Society for information Management
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• v.32 no.2
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• pp.63-86
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• 2015

Big data refers to dataset whose size is beyond the ability of typical database software tools to capture, store, manage, and analyze. And now it is considered to create the new opportunity in every industry. The purpose of this study is to develop of big data services in public library for improved library services. To this end, analysed the type of library big data and needs of stockholders through the various methods such as deep interview, focus group interview, questionnaire. At first step, we defined the 16 big data service models from interview with librarians, and LIS professions. Second step, it was considered necessity, timeliness, possibility of development. We developed the final two services called on 'Decision Support Services for Public Librarians' and 'Book Recommendation Services for Users.'

• Proceedings of the Korean Society for Information Management Conference
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• 2014.08a
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• pp.131-134
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• 2014

전 세계적으로 다양한 영역에서 빅데이터 활용 성공 사례가 증가하게 되면서 도서관 분야에서도 빅데이터를 활용한 신규 서비스 개발 필요성이 제기 되고 있다. 본 연구는 공공도서관의 정보서비스 제공 및 도서관 운영 실태, 이용자 특성 등을 분석하였고, 이를 바탕으로 새로운 도서관 패러다임을 이끄는 도서관 빅데이터 서비스 모형을 개발하고자 한다. 먼저, 설문 대상을 사서 집단과 이용자 집단으로 나누어 공공도서관 이용현황을 파악하였고, 대표적인 공공도서관 서비스인 장서개발 및 열람봉사, 이용자 맞춤형 추천서비스에 대한 수요도를 분석하였다. 추가적으로 응답에 대한 집단 간 차이에 대해 살펴보았다. 분석결과를 토대로 관련 서비스 개발을 위한 방향성을 도출하였고, 향후 활용 가능한 도서관 빅데이터 서비스 정립을 위한 기초 방안을 제시하였다.