• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.13 no.4
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• pp.155-168
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• 2018

This study singled out 30 smart car features and surveyed 250 respondents. Assuming that the relationship between fulfillment of a feature or a customer need and the satisfaction with that feature is not necessarily linear, this study was conducted using Kano's method. Two devices, Timko Deviation(TD) and Kano Distribution Index(KDI), were devised to help evaluate resulting Kano table quantitatively. Previous research based on Kano's original framework showed the limit to the analysis of new or unfamiliar features: more than 85% of the features surveyed turned out to be either Attractive or Indifferent attributes. This study attempted a new empirical approach by applying customer experiences, price conditions, and customer self-stated importance. The results showed that customer experience of the surveyed features affected the overall satisfaction level, signifying that Kano's method should be conducted with care when analyzing emerging technologies such as smart cars. It is expected that this study would be utilized for better understanding of the perception and trends of customers regarding new technologies. This study also suggests a new approach to the analysis of customer requirements by providing price conditions.

• Journal of Korea Society of Industrial Information Systems
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• v.23 no.2
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• pp.29-39
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• 2018

In this paper, we discuss a discrete-time queueing system with dyadic server control policy that combines workload control and multiple vacations. Customers arrive at the system with Bernoulli arrival process. If there is no customer to serve in the system, an idle single server spends a vacation of discrete random variable V and returns. The server repeats the vacation until the total service time of waiting customers exceeds the predetermined workload threshold D. In this paper, we derived the steady-state workload distribution of a discrete-time queueing system which is operating under a more realistic and flexible server control policy. Mean workload is also derived as a performance measure. The results are basis for the analysis of system performance measures such as queue lengths, waiting time, and sojourn time.

• Journal of the Economic Geographical Society of Korea
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• v.22 no.2
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• pp.160-177
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• 2019

In this study, we examined the distribution of dealers and the repair parts management system of a Japanese car manufacturer in the Chinese market in looking at the case of Toyota. We conducted our research by obtaining information from a GAC Toyota dealer about the current distribution of dealers and locations of warehouses throughout China, as well as the status of stocks and the distribution system for repair and maintenance parts. The results of our investigation showed that although GAC Toyota has 437 dealers throughout the country, there is an imbalance in distribution towards the coastal areas, after the population ratios and other measurements are factored in. Therefore, it can be said expansion towards the inland regions, where demand for automobiles has increased in recent years, has been stunted. On the other hand, there is a high correlation between gross GDP by region and the number of stores, and it can be pointed out that the company prioritizes the sale of high-priced vehicles in major coastal areas where the economy is large, rather than selling low-priced vehicles for inland consumers with a relatively small economic scale. The company also has difficulty in securing dealers that can provide sufficient after-sales service. According to the regulations of GAC Toyota, the company require dealers to have at least 1,500 repair and maintenance parts in stock. Also, when exchanging maintenance parts, GAC Toyota's emphasis is on increasing customer satisfaction by giving sufficient explanations for customers and obtaining consent from them. As a result, the company's dealers need financial resources to continue their business from a long-term perspective. However, it can be pointed out that such dealers are limited, and it is difficult to distribute profits among manufacturers and dealers.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.19 no.10
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• pp.2014-2027
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• 1994

A queueing model with two input streams of different service priorities is studied. Specifically, IBP+BP/D/1 with head-of-line priority is analyzed. IBP and BP stand for Interrupted Bernoulli Process and Bernoulli Process respectively. The BP-stream customers have the higher service priority over the IBP-stream customers. An exact analysis of this priority queue is presented to derive the distributions of the state of the system at steady state, the waiting time distributions for each class of customers, and the interdeparture time distributions. The numerical results of the analysis are presented to show how the various parameters of the low and high priority arrival processes affect the performance of the system.

• Journal of KIISE:Computer Systems and Theory
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• v.36 no.4
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• pp.239-246
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• 2009

In this study, we analyze the mean waiting time on the nested open queueing network, where the population within each subnetwork is controlled by a semaphore queue. The queueing network can be transformed into a simpler queueing network in terms of customers waiting time. A major characteristic of this model is that the lower layer flow is halted by the state of higher layer. Since this type of queueing network does not have exact solutions for performance measure, the lower bound and upper bound on the mean waiting time are checked by comparing them with the mean waiting time in the transformed nested queueing network. Simulation estimates are obtained assuming Poisson arrivals and other phase-type arrival process, i.e., Erlang and hyper-exponential distributions. The bounds obtained can be applied to get more close approximation using the suitable approach.

• The KIPS Transactions:PartB
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• v.13B no.5 s.108
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• pp.561-568
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• 2006

WPS(Wearable Personal Station) for next generation PC can define as a core terminal of 'Ubiquitous Computing' that include information processing and network function and overcome spatial limitation in acquisition of new information. As a way to acquire significant dynamic gesture data of user from haptic devices, traditional gesture recognizer based on desktop-PC using wire communication module has several restrictions such as conditionality on space, complexity between transmission mediums(cable elements), limitation of motion and incommodiousness on use. Accordingly, in this paper, in order to overcome these problems, we implement hand gesture recognition system using fuzzy algorithm and neural network for Post PC(the embedded-ubiquitous environment using blue-tooth module and WPS). Also, we propose most efficient and reasonable hand gesture recognition interface for Post PC through evaluation and analysis of performance about each gesture recognition system. The proposed gesture recognition system consists of three modules: 1) gesture input module that processes motion of dynamic hand to input data 2) Relational Database Management System(hereafter, RDBMS) module to segment significant gestures from input data and 3) 2 each different recognition modulo: fuzzy max-min and neural network recognition module to recognize significant gesture of continuous / dynamic gestures. Experimental result shows the average recognition rate of 98.8% in fuzzy min-nin module and 96.7% in neural network recognition module about significantly dynamic gestures.

• Proceedings of the Safety Management and Science Conference
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• 2010.11a
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• pp.639-649
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• 2010

신뢰성 기술은 제품이 고장 없이 일정기간 사용할 수 있게 하는 기술로 시장점유율과 고객만족을 높이는 효과적이고 전략적인 필수 요소이다. 검사시점의 적합성에 대한 평가가 아닌 제품 및 시스템의 설계에서부터 폐기까지의 제품수명주기에 대한 신뢰성 평가를 다루는 제품의 신뢰성인증과 신뢰성경영시스템 인증 확보가 시급한 과제이다. 이를 위한 제품 수명의 평균과 분산을 효과적으로 관리할 수 있는 신뢰성 식스시그마 기술개발과 확보가 중요 현안과제이다. 정규분포를 가정한 대부분의 품질경영시스템에서의 식스시그마 접근법은 비정규 분포를 따르는 신뢰성특성과 실험계획기법 등을 고려해야 하는 신뢰성 식스시그마에서의 적용의 한계가 많다. 본 연구에서는 품질혁신 방법론인 식스시그마 기법을 토대로 신뢰성경영시스템에서 맞는 식스시그마 구축의 방향성을 제시하고자 한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2006.05a
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• pp.537-540
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• 2006

실세계의 복잡하고 종합적인 정보를 빠르고 효율적으로 분석 처리할 수 있는 지리정보시스템(GIS : Geographic Information System)의 효용성이 인식되면서 전력산업에서도 전국의 시설물 관리를 위해 수치지리정보를 구축하였다. 한편, 약 10만호의 고압고객을 대상으로 15분 단위의 전력사용량을 무선통신망을 이용하여 자동원격검침(AMR: Automatic Meter Reading)하고 있다. 본 논문에서는 산재된 대용량의 AMR 시계열성 데이터와 공간성을 지니는 전력설비 데이터를 이용하여 시각적 수요분석 및 공간적 분포특성 부하분석을 할 수 있는 새로운 활용모델을 개발하고 그 결과를 제시하고자 한다.

• Proceedings of the KIEE Conference
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• 2006.07d
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• pp.2124-2125
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• 2006

실세계의 복잡하고 종합적인 정보를 빠르고 효율적으로 분석 처리할 수 있는 지리정보시스템(GIS : Geographic Information System)의 효용성이 인식되면서 전력산업에서도 전국의 시설물 관리를 위해 수치 지리정보를 구축하였다. 한편, 약 10만호의 고압고객을 대상으로 15분 단위의 전력사용량을 무선통신망을 이용하여 자동원격검침(AMR: Automatic Meter Reading)하고 있다. 본 논문에서는 산재된 대용량의 AMR 시계열성 데이터와 공간성을 지니는 배전계통 지리정보 데이터를 이용하여 회선 및 구간별 상세한 부하패턴 분석, 공간적 부하분포 및 특성 분석을 할 수 있는 새로운 활용모델을 개발하고 그 결과를 제시하고자 한다.

• Convergence Security Journal
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• v.6 no.4
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• pp.91-99
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• 2006

Generally, a study of web caching is conducted on a performance improvement with structural approaches and a new hybrid method using existing methods, and studies on caching method itself. And existing analysis of reference-characteristic are conducted on a history analysis and a preference of users, a view point of data mining by log analysis. In this study, we analyze the reference-characteristic of web object on a view point of a characteristic of probability-distribution and a mean value of lifetime of a web-object. And using this result, we propose the new method for a performance improvement of a web-caching.