• Title/Summary/Keyword: 고객의 관리부주의

Search Result 2, Processing Time 0.015 seconds

Latest passenger vehicle fire trend and case study based on field investigation data (차량화재 사고경향 및 사례분석)

  • Shin, Junho;Won, Eugene;Hong, Ilmin
    • Journal of Auto-vehicle Safety Association
    • /
    • v.6 no.2
    • /
    • pp.67-71
    • /
    • 2014
  • Based on the analysis of the actual passenger vehicle fire cases for recent four years (2010~2013), the passenger vehicle fire is increasing annually. Main root cause was analyzed as an electric problem as a 39%. Vehicle fire case by electric problem was mainly caused by use of Non-genuine part. Vehicle fire case by mechanical problem was mainly caused by various oil system maintenance. Vehicle fire case by smoking material was mainly caused by cigarette and disposal lighter. And external fire transition issue and towing mistake fire cases was also confirmed.

The Effects of Optical Cable Fault on Customer Complaints (광케이블 고장이 고객 불만에 미치는 영향 연구)

  • Jung, So-Ki;Cha, Kyoung Cheon
    • The Journal of Korean Institute of Communications and Information Sciences
    • /
    • v.40 no.2
    • /
    • pp.325-333
    • /
    • 2015
  • In this paper, we are aim to analysis the effects of optical cable fault on customer complaints. We considered several causes: the elapse time to allow repair from the optical cable fault, whether working day or not, seasonality and human error, external construction, optical cable cutting or core banding that is controllable causes and natural disasters, vehicle crash, fire that is uncontrollable causes. The results of analysis are as follows: First, customer complaints increase through indifferencial relationship when using the production function for the number of expected victims and elapsed time due to the optical cable fault. Second, not only the elapsed time but also controllable variables, human error, external construction, the core cut occurs, increased customer complaints due to optical cable faults.