• Title/Summary/Keyword: 고객수용

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A Study on the Development of Value-added Service Business Model and its system in consideration of Consumer's Preference (수용가 선호도를 고려한 전력부가서비스 BM 개발 및 시스템 구축 방안 연구)

  • Yang, Won-Chul
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2008.06a
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    • pp.279-284
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    • 2008
  • 부가서비스는 공급자가 소비자에게 제공하는 본질적인 재화 또는 서비스에 추가하여 부수적으로 제공되는 서비스라는 사전적 의미를 갖고 있다. 최근에는 IT 기술이 발전함에 따라, 웹을 기반으로 한 다양한 부가서비스가 각 산업에서 등장하였으며, 때로는 기본적인 서비스처럼 여겨지기도 할 만큼 성장하고 있다. 전력산업에서도 이러한 시대적 요구와 경쟁력 강화를 위한 수단으로 부가서비스가 도입되고 있다. 초기에는 주로 이메일 청구서 형태의 단순한 서비스였으나, 현재는 다양한 전력 인프라와 데이터를 이용한 전력부가서비스가 시도되고 있다. 국내에도 전력부가서비스 개념이 도입되어, 초기에는 전력부가서비스의 필요성과 이에 대한 인식이 부족하여 제한적인 분야에서만 개발되어왔다. 그러나 최근들어 공급자는 고객을 위한 부가서비스의 중요성을 인식하게 되고, 수용가 또한 이에 대한 높은 관심을 보임에 따라, 점차 다양한 분야로 확대되는 경향을 보이고 있다. 본 논문에서는 이와 같은 시장의 변화를 고려하여, 국내의 전력산업 환경에 적합한 부가서비스 BM을 개발하되, 성공적인 전력부가서비스로 구축하기 위해 수용가의 선호도와 요구사항을 조사하고 이를 충분히 반영한 전력부가서비스 BM(Business Model) 개발 및 시스템 구축방안에 대하여 소개하고자 한다.

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Factors Affecting the Purchase Intention of Mobile Advertising : Focusing on the Comparison between Korea and Russia (모바일 광고특성이 구매의도에 미치는 영향: 한국과 러시아를 중심으로)

  • Kim, Seung-Gweon;Yoon, Jong-Soo
    • Journal of the Korea Society of Computer and Information
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    • v.19 no.11
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    • pp.183-192
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    • 2014
  • With the rapid mobile phones and global diffusion of mobile marketing it is very important to understand cross-national consumer attitude and behavioral intentions toward mobile marketing as a promotional channel. Some areas of mobile advertising still need more investigation. Especially, the topic about consumer attitude toward mobile advertising has been received a considerable amount of attention. Based on the Technology Acceptance Model (TAM), this study investigates the relationship between characteristic of mobile advertising and purchase intention toward mobile advertising, and analyzes moderating effect of country type. The result of this study could help researchers and practitioners to understand which factors should be managed to increase the effectiveness of mobile advertising.

A Study on BcN Service Trends on Telecommunications Service Providers (국내외 통신사업자들의 BcN 서비스 추진 동향)

  • Jeon, H.S.;Heo, P.S.
    • Electronics and Telecommunications Trends
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    • v.20 no.6 s.96
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    • pp.132-143
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    • 2005
  • BcN 비즈니스 환경은 언제, 어디서나, 누구에게도 편리하고 안전하며, 쉽고 개인화된차세대 통신서비스를 제공해 준다. BcN 서비스 모델은 기존 망 서비스를 심리스(seamless)하게 수용하고 통합망 인프라 상에서 통합형 응용서비스를 제공하며, 고객니즈형 멀티미디어 서비스, 표준 프로토콜/개방형 API 기반 다양한 서비스 환경을 제공해야 한다. 본 고에서는 국내외 통신사업자들의 BcN 서비스를 음성. 데이터 통합서비스, 유무선 통합 서비스, 통신. 방송 융합 서비스 등을 중심으로 분석하고자 한다.

BcN 단말 기술 발전 방향

  • 공용문
    • Information and Communications Magazine
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    • v.21 no.8
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    • pp.122-128
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    • 2004
  • 광대역 통합망 (BcN)은 통신, 방송, 인터넷을 동시에 수용하는 미래기간 인프라로 정부의 IT 8-3-9 전략의 일환인 3대 첨단망 구축의 핵심이 되는 기간 망이다. 이러한 BcN을 서비스 관점에서 이해하자면, 유선, 무선, 인터넷, Wireless LAN, 방송 등의 망기반위에 All-IP에 기반 한 서비스가 Virtually 하나의 Network로 통합되어 제공되는 개념으로 볼 수 있다. BcN을 둘러싼 제반 환경은 시장, 기술, 고객 Needs, 데이터 서비스 관점에서 아래와 같이 예상할 수 있다.(중략)

A refinement of customer satisfactory factors in multimedia contentware evaluation process - focused on company website design - (멀티미디어 컨텐트웨어 상품에 대한 소비자 감성 평가 요소(문화성 인자)추출에 관한 연구 - 기업 웹사이트를 중심으로 -)

  • 이종호;김명석;이현이;김태균
    • Archives of design research
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    • v.11 no.1
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    • pp.291-302
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    • 1998
  • This paper covers the development process of multimedia evaluation system, especially focused on customer satisfactory factors while customers navigating net-based Interactive multimedia system. Customers usually experience new level of interaction cased by newly developed web-based technology In ordinary multimedia system. However, if it gives customers satisfactory experience is a matter of question. To find out the relationship between customer satisfaction and interactivity factors exposed by multimedia system, a model has been developed which describes the structure of web-based multimedia system and its relation to customer satisfactory factors. Five different experiments, including 'semantic differential', 'focus group interview', and 'expert review', has been conducted and four customer satisfactory factors were identified. Those are 'customery value', 'structural perfectness', 'visual perfectness', and 'contemporaneity'. With these factors and newly delveoped evaluation system, 7 different web-site has been evaluated and analyzed at the end of this report.

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A Study of the Factors influencing User Acceptance of Social Shopping based on Social Network Service (소셜네트워크 서비스 기반의 소셜쇼핑 사용자 수용에 영향을 미치는 요인에 관한 연구)

  • Hwang, Hyun-Seok;Lee, Xintao
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.15 no.1
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    • pp.61-71
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    • 2014
  • Recently social shopping, combining e-Commerce with Social Network Service, become a brand-new eBusiness model. In this paper, we aim to identify the structural relationship of the factors affecting the intention of using social shopping. Reviewing the previous works of social shopping, internet shopping and TAM (Technology Acceptance Model), we extract factors affecting the intention of using social shopping and build a structural research model among these factors. To analyze the structural relationship among theses factors, we perform an empirical study - gathering data from a survey and analyzing gathered data using EFA (Exploratory Factor Analysis) and SEM (Structural Equation Model) to identify the structural relationship. We also analyze moderating effect of past experience of social shopping and gender. As a result, We also can find that two factors - Perceived usefulness and Expected enjoyment - are the key factors influencing acceptance of social shopping and that more segmented strategies are required to attract customers since factors affecting Intention to use are somewhat different according to past experience and gender of respondents.

A Study on the Effect of Determinants of the Dominant Design on Intention to Continuous Use of Smartphone (지배적 디자인의 결정요인이 스마트폰의 지속적 사용의도에 미치는 영향에 관한 연구)

  • Yim, Myung-Seong;Lee, Sang-Hyun
    • Journal of Digital Convergence
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    • v.10 no.10
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    • pp.247-259
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    • 2012
  • The purpose of study is to advance current smartphone research past the limitation it faces being focused primarily on functional performance and to understand the causes of Smartphone diffusion. In order to do this, the dominant design concept was applied in examining the relationship between the determinants of the dominant design and the acceptance of smartphones. The research has yielded results which show that determinants such as technological superiority, number of installed based products, and availability of complementary goods have a positive effect on the intention to use smartphones and the attitude toward its use. Moreover, this study has contributed in broadening the understanding of dominant design by introducing the central concepts of dominant design which are not being dealt with in domestic studies and presenting the major variables which must be considered in the acceptance of smartphones.

A Multi-dimensional Structure for User Resistance with the Determinants of Innovative Product Use on Virtual Reality (가상현실 환경에서의 다차원적 혁신저항 구조와 혁신 제품 사용의 결정요소)

  • Park, Hyun-jung;Shin, Kyung-shik;Choi, Jaewon
    • The Journal of Society for e-Business Studies
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    • v.21 no.2
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    • pp.97-119
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    • 2016
  • Motion-sensing interface enhances the sense of reality of user experience in virtual reality context. This study analyzes the innovation resistance and adoption structure for Leap Motion, which provides a motion-sensing function, primarily considering the theory of perceived risk. Previous research regarding innovation resistance and adoption mainly addressed the resultant aspects of perceived risk, or the impact of perceived value on the adoption intention. This study synthetically reviews previous studies from a multi-dimensional view considering both resistance- and adoption-perspective. To do so, we identified important antecedents that affect perceived risk and value, and we analyzed the compound dynamics of perceived risk and value towards innovation resistance. As a result, we found that the antecedents included in the existent acceptance models from adoption-perspective can help reduce the level of perceived risk, and that higher perceived value leads to lower innovation resistance. Additionally, trialability can rather foster the perceived risk.

Credibility of e-WOM in Travel Industry, and Its Influence in WOM Effect (온라인 구전 여행정보의 신뢰와 구전효과 연구)

  • Chun, Min-Ho
    • The Journal of the Korea Contents Association
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    • v.11 no.5
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    • pp.424-432
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    • 2011
  • Today's wide-spread Internet technology allowed consumers to access much Word-of-Mouth information through an online board. As communication and exchanging information between travelers becomes easier and faster, e-WOM (Electronic Word-of-Mouth) is recognized as one of the most influencing communication methods in today's society. This new trend implies a significant impact to travel industry. This study focuses on interaction between Credibility on e-WOM, brand attitude, WOM acceptance, WOM activity and purchasing intention of travel product. The result of this study suggests: (1) Credibility in e-WOM provides positive effect in brand attitude, (2) Brand Attitude gives positive effect on WOM acceptance, WOM activity and purchasing intention of travel product, (3) WOM acceptance gives positive effect on WOM activity, but it is not effective on purchasing intention of travel product. Regarding e-WOM management of travel agencies through its website or online community, authors would like to argue that travel agencies need to build positive brand attitude based on Credibility in brand, which would lead consumers to positively acknowledge its brand and spread words out to other consumers.

A Study on Acceptance Factors of Financial Mydata Service from Information Security Perspectives (정보보호 관점의 금융 마이데이터 서비스 수용 요인에 관한 연구)

  • Lee, Seok Ho;Bae, Chang Hang
    • The Journal of Society for e-Business Studies
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    • v.27 no.2
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    • pp.137-152
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    • 2022
  • Consumers' enhanced intention to adopt the Mydata service or their voluntary provision of personal information is a very essential element in the stable growth of the Mydata industry along with the creation of corporate values. The growing leakage of customer information according to the rising value of data can have negative impacts on the use of Mydata service and shrink quality custom service needs based on the personal information provided by financial consumers. This study set out to identify security risks that financial consumers could recognize and security factors that could supplement them and investigate the effects of these security factors on consumers' intention to adopt the Mydata service, thus providing useful implications for increasing the acceptance of financial consumers and finding a strategy to expand safe utilization. The findings raise a need to guarantee the stability and transparency of information provided by customers as information subjects, and they should be essential requirements for the Mydata service. The security factors applied to guarantee them should include convenience in terms of financial service.