• Title/Summary/Keyword: 강의 서비스 품질

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미래 전술망의 지능적 트래픽 QoS 조율을 위한 전술 서비스 메쉬 (Tactical Service Mesh for Intelligent Traffic QoS Coordination over Future Tactical Network)

  • 강문중;신준식;박주만;박찬이;김종원
    • 한국군사과학기술학회지
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    • 제22권3호
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    • pp.369-381
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    • 2019
  • As tactical networks are gradually shifting toward IP-based flexible operation for diversified battlefield services, QoS(Quality-of-Service) coordination for service differentiation becomes essential to overcome the heterogeneous and scarce networking resources limitations. QoS coordination for tactical network traffic should be able to monitor and react the dynamic changes in underlying network topology and service priorities. In this paper, by adopting the emerging cloud-native service mesh concept into tactical network context, we study the feasibility of intelligent QoS coordination by employing tactical service mesh(TSM) as an additional layer to support enhanced traffic quality monitoring and control. The additional TSM layer can leverage distributed service-mesh proxies at tactical mesh WAN(Wide Area Network) nodes so that service-aware differentiated QoS coordination can be effectively designed and integrated with TSM-assisted traffic monitoring and control. Also, by validating the feasibility of TSM layer for QoS coordination with miniaturized experimental setup, we show the potential of the proposed approach with several approximated battlefield traffics over a simulated TSM-enabled tactical network.

SWOT 분석을 통한 도서관의 경쟁력 제고 방안에 관한 연구 - A대학교 도서관의 사례를 중심으로 - (A Study on the Libraries' Competitiveness Reinforcement Measures through SWOT Analysis : Based on the Case Study of University A's Library)

  • 노동조
    • 한국문헌정보학회지
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    • 제40권1호
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    • pp.335-351
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    • 2006
  • 도서관이 보다 효율적으로 운영되기 위해서는 도서관 내부의 강 약점과 외부의 기회 위협 요인 등을 파악하여 미래의 발생가능성을 예측하고, 이에 대응하기 위한 최적의 전략방안을도출하여 활용할 수 있어야 한다. 이에 본 연구는 전략경쟁분석기법의 하나로 각광을 받고 있는 SWOT 분석을 통하여 A대학교 도서관의 전략경쟁을 분석하였다. 본 연구를 통하여 얻어진 결론은 다음과 같다. 첫째, A대학교 도서관의 강점은 도서관 직원의 전문성 체계적인 업무추진 계획 및 분장 디지털도서관 구축에 따른 고품질의 서비스 제공이다. 둘째, A대학교 도서관의 약점은 가용자원(인력, 예산, 공간)의 부족, 미래의 도서관 운영계획 부재, 능동적인 서비스 마인드의 부족이다. 셋째 A대학교 도서관의 기회는 디지털 정보환경에 따른 새로운 도약, 외부기관 및 도서관과의 교류협력 확대, 도서관 개방을 통한 지역거점 도서관으로의 위상 제고이다. 넷째, A대학교 도서관의 위협은 학교 당국의 도서관에 대한 인식 부족, 급변하는 정보환경에 따른 이용자의 다양한 정보요구, 강화된 저작권법에 따른 도서관 서비스의 제한이다. 다섯째, A대학교 도서관의 경쟁력 강화방안은 디지털 전문 인력의 확보를 통한 디지털 서비스의 강화, 외부기관 및 도서관과의 교류협력 강화를 통한 확장 서비스의 제공. 강화된 저작권법에 따른 차별화된 서비스의 개발이다.

네트워크 커버리지를 이용한 센서 레지스트리 시스템 확장 (Extending Sensor Registry System Using Network Coverage Information)

  • 정현준;정동원;이석훈;백두권
    • 정보처리학회논문지:소프트웨어 및 데이터공학
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    • 제4권9호
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    • pp.425-430
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    • 2015
  • 센서 레지스트리 시스템(Sensor Registry System, SRS)은 이기종 센서 네트워크 환경에서 센서 데이터의 즉각적 활용 및 끊김 없는 해석을 위해 사용자에게 센서 메타데이터를 제공한다. 하지만 기존 SRS는 네트워크 연결이 지원되지 않거나 신호가 불안정한 경우에 센서 메타데이터를 안정적으로 제공할 수 없다. 이 논문에서는 이러한 문제를 해결하기 위해, 네트워크 커버리지 정보를 이용한 센서 레지스트리 시스템 확장 방법을 제안한다. 제안 방법은 예측한 경로와 네트워크 커버리지에 대한 오픈 데이터(통신사, 신호 강도, 통신 타입)를 이용하여 사용자가 불안정한 네트워크 지역에 도착하기 전에 해당 지역의 센서 메타데이터를 추가로 송신한다. 이 논문에서 제안한 확장된 SRS는 사용자에게 보다 안정적으로 센서 메타데이터를 제공함으로써 응용서비스의 품질을 향상시킨다.

실버패션마켓의 의복충동구매행동 관련 변수에 관한 연구 (Related Veriables of Impulse Buying Behavior in Silver Fashion Market)

  • 박은주;강은미
    • 복식문화연구
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    • 제13권6호통권59호
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    • pp.871-882
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    • 2005
  • The purposes of this study were to investigate the relationships among shopping orientation, information source, service duality, and impulse buying behavior of the elderly women, which nay provide insights related to silver fashion market in Korea. Data were obtained from 50's and 60's women living in Busan(N=285), and analyzed Using by factor analysis, Cronbach's alpha and t-test. The results of this study are as follows: 1. Comported to unimpulse buying group, impulse buying group was more likely to be influenced by hedonics shopping orientation, economic shopping orientation, personal shopping orientation, and convenient shopping orientation. 2. for information source, impulse buying group seemed more to use various information sources than unimpulse buying group, such as advertising of newspaper, magazin or TV, experience, salespersons' opinions. 3. For perceived service quality, impulse buying group was more likely to be effected by events of store, product advertisement, and opening/closing time of store. But demographic characteristics doesn't significant differences between impulse-group and unimpulse-buying group of elderly women. This study suggests some implications and strategies for silver fashion market.

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지방의료원의 의료서비스 품질과 가치, 명성, 고객만족 및 병원애호도 사이의 상호관련성 연구 (A Study on the Interrelationship Among Healthcare Service Quality, Customer Satisfaction, Hospital Loyalty and the Mediation Role of Medical Service Value and Hospital Reputation)

  • 강현수;이문성;현숙정
    • 한국병원경영학회지
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    • 제20권4호
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    • pp.1-13
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    • 2015
  • This study attempts to investigate how healthcare service quality impacts upon hospital reputation, service value, and customer satisfaction. Additionally, the association of customer satisfaction with hospital loyalty and the mediation role of service value and reputation are examined. Analysis results can be summarized as followings: First, the procedural convenience and efficiency have significant impact upon customer satisfaction but personnel service and service scape do not significantly affect customer satisfaction. Second, the personnel service and service scape have significant impacts upon both the service value and hospitals' reputation. Third, service value and hospital reputation contribute significantly to the customer satisfaction. Fourth, customer satisfaction enhances significantly customer's satisfaction and intention to recommend. We conclude that a regional medical center should be able to offer high quality medical services to its customers to satisfy or delight them. Only the satisfied customers will have intention to revisit the medical center or to recommend it to their friends.

소비자들이 지각한 의료서비스 품질결정요인과 불만호소행동 특성 분석 -인천, 부천 지역을 중심으로- (An Analysis of the Determinants of Consumers' Perceived Medical Service Quality and Complaining Behavior)

  • 강이주
    • 대한가정학회지
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    • 제35권2호
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    • pp.217-234
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    • 1997
  • This study attempts to analyze some determinants of consumers' medical service quality and their complaining behavior. The results can be summerized as follows: 1. The determinants of consumers' perceived medical service quality could be categorized as five factors; i.e. nursery, hospital environment, medical doctors, other staffs service fee. Among them nursery sector consists of 32% variance. 2. According to the discriminant analysis, those determinants are of great value to distinguish between satisfied/unsatisfied group. The hit ratio was 85.4% which is relatively high score. 3. The type of complaining behavior could be grouped into no action, private and public complaining behavior. Most of respondents belonged to no action group and a few showed private complaining behavior. Any respondents who were willing to show public complaining behavior could not be found out. 4. These variables which influence complaining behavior were preconception toward hospital, barrier to complaining process and expected complaining behavior. Among them the first one was most influential variable. 5. In order to distinguish between complaining/non complaining behavior group, discriminant analysis was done. The result showed the above three variables had a significantly discriminatory power, the hit ratio reaching above 70%. In summary, we can see that consumers' evaluation on the whole medical service depends on the external factor such as staffs' attitude or hospital facilities due to the lack of their ability to evaluate highly specialized service like doctor's treatment.

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전자저널 이용에 관한 분석연구 (An analysis study on e-journal use)

  • 이선희;이원경;류범종
    • 한국콘텐츠학회:학술대회논문집
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    • 한국콘텐츠학회 2010년도 춘계 종합학술대회 논문집
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    • pp.563-565
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    • 2010
  • 정보 접근의 편리성과 신속성, 검색의 용이성, 원문제공의 즉시성이라는 장점 때문에 이용자들은 전자저널을 통하여 정보를 얻으려는 경향이 강해지고 있다. K기관에서는 이러한 이용자들의 요구를 만족시키는 정보를 제공하기 위해 평가를 거쳐 전자저널 패키지를 선정하여 구독하고 있다. 본 논문은 고품질 서비스를 이용자들에게 제공하기 위하여 이용자들이 전자저널 재구독 요구를 할 때 영향을 주는 객관적이거나 주관적인 요소들이 있는지 연구하였다. 가설을 수립한 후 가설의 검증을 위하여 종속변수인 이용자들의 구독갱신 요구가 독립변수인 전자저널의 수록 종수, SCIE 등재저널 비율 등의 객관적인 요소 또는 이용자설문조사를 통하여 파악된 이용빈도, 이용의 편리성 등의 주관적인 요소와 상관관계가 있는지 여부를 분석하여 보았다. 분석결과 객관적인 요소들은 재구독 요구와 상관관계가 없었다. 주관적인 요소 중에서도 이용의 편리성은 상관관계가 없었고 이용빈도만이 재구독 요구와 유의한 상관관계를 보였다. 즉 설문조사에서 이용자들이 이용빈도가 높다고 표시한 전자저널 패키지에 대하여 재구독 요구가 많았다.

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노년기 여성들의 의복구매동기에 따른 의복구매행동 (Clothing Purchase Behavior of the Elderly by Clothing Buying Motive)

  • 박은주;강은미
    • 대한가정학회지
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    • 제44권2호
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    • pp.61-69
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    • 2006
  • The purposes of this study were,1) to examine the clothing purchase behaviors of the elderly, and 2) to investigate the relationships of clothing purchase behaviors, information source, service quality and clothing buying motive, which may provide insights related to the silver market. Data were obtained for women in their 50's and 60's women living in Busan (N=285), and analyzed using to factor analysis, Cronbach's alpha, ANOVA and Duncan test. The research findings of the research wereare asan follows. The elderlys women bought clothes with their her friends, used credit cards, and usually shopped at the department stores. There were partly significant (Ed- it cannot be 'partly' either it was significant or it was not) differences in clothing purchase behaviors, information source, and service quality by clothing buying motive types. The ostentation group considered more massmideamass mediainformation sources and experience/salespersons/observation information sources, more was higher than the economic group and utility groups. The ostentation group and economical groups attached more importance to Facilities Service and Policy Service in service quality, was higher than the utility group. The Iimplications and drawn from the study results for the information will be useful to consumer behavior researchers and retailers of the silver market.

인터넷 쇼핑몰의 서비스 품질이 소비자 만족과 구전의도에 미치는 영향 (The Effects of Service Quality of Internet Shopping Malls on Consumer Satisfaction and Word of Mouth Intention)

  • 전대근;강은미;최주영
    • 한국의류산업학회지
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    • 제10권6호
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    • pp.890-899
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    • 2008
  • This study aimed to identify the effects of service quality of internet shopping malls on consumer satisfaction and word of mouth intention. The data were obtained from questionnaires completed by 345 people aged between 20 and 39 living in Busan. The SPSS package was used for data analysis whose methods included factor analysis, ANOVA, cluster analysis and regression analysis. The results of this study were as follows: First, the service quality factors were determined to be reliability, diversity, convenience, accuracy & communicability. Differences among the groups divided by service quality factors were found to be meaningful in consumer satisfaction and word of mouth intention. Second, reliability, diversity, convenience & accuracy significantly affected consumer satisfaction, however all the service quality factors significantly effected word of mouth intention. Finally, consumer satisfaction, reliability, diversity, accuracy & communicability had an significant effect on word of mouth intention. It would be helpful for the managers of internet shopping malls that consumers can be satisfied with right fashion products and efficient inter-communication based on trustfulness in the long-term relationship.

레스토랑 이미지, 식음료 가격, 가치와 서비스 품질과의 관계 (The Linkages among Restaurant Image, Food and Beverage Price, Value and Service Quality)

  • 강종헌;고범석
    • 동아시아식생활학회지
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    • 제17권2호
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    • pp.266-273
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    • 2007
  • The purpose of this study was to measure the effects of service quality mediating the linkage among food and beverage price, restaurant image and value. A total of 273 questionnaires were completed. MANOVA, ANOVA and ANCOVA were used to measure the mediating effect of service quality on the relationships among food and beverage price, restaurant image, and value. The effects of food and beverage price and restaurant image on service quality and value were statistically significant. As expected, when food and beverage price and service quality were regressed on the value, the service quality was significant and the effect of the food and beverage price was reduced. Moreover, when restaurant image and service quality were regressed on the value, the restaurant image and service quality had a significant effects on value. The results demonstrated that service quality played a mediating role in the relationship between food and beverage price and value, and between restaurant image and value.

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