• Title/Summary/Keyword: 강의 서비스 품질

Search Result 111, Processing Time 0.023 seconds

Tactical Service Mesh for Intelligent Traffic QoS Coordination over Future Tactical Network (미래 전술망의 지능적 트래픽 QoS 조율을 위한 전술 서비스 메쉬)

  • Kang, Moonjoong;Shin, Jun-Sik;Park, Juman;Park, Chan Yi;Kim, JongWon
    • Journal of the Korea Institute of Military Science and Technology
    • /
    • v.22 no.3
    • /
    • pp.369-381
    • /
    • 2019
  • As tactical networks are gradually shifting toward IP-based flexible operation for diversified battlefield services, QoS(Quality-of-Service) coordination for service differentiation becomes essential to overcome the heterogeneous and scarce networking resources limitations. QoS coordination for tactical network traffic should be able to monitor and react the dynamic changes in underlying network topology and service priorities. In this paper, by adopting the emerging cloud-native service mesh concept into tactical network context, we study the feasibility of intelligent QoS coordination by employing tactical service mesh(TSM) as an additional layer to support enhanced traffic quality monitoring and control. The additional TSM layer can leverage distributed service-mesh proxies at tactical mesh WAN(Wide Area Network) nodes so that service-aware differentiated QoS coordination can be effectively designed and integrated with TSM-assisted traffic monitoring and control. Also, by validating the feasibility of TSM layer for QoS coordination with miniaturized experimental setup, we show the potential of the proposed approach with several approximated battlefield traffics over a simulated TSM-enabled tactical network.

A Study on the Libraries' Competitiveness Reinforcement Measures through SWOT Analysis : Based on the Case Study of University A's Library (SWOT 분석을 통한 도서관의 경쟁력 제고 방안에 관한 연구 - A대학교 도서관의 사례를 중심으로 -)

  • Noh, Dong-Jo
    • Journal of the Korean Society for Library and Information Science
    • /
    • v.40 no.1
    • /
    • pp.335-351
    • /
    • 2006
  • For a library to be run more efficiently, its internal strengths and weaknesses, external opportunities and threats must be determined for forecasting on the basis of the diagnosis of the internal and external environment and situations, and optimum strategies and measures responsively deducted and utilized. Therefore, I had analyzed the strategic competition of university A's library using SWOT analysis, which has recently been spotlighted as an effective strategic competition analysis method. The conclusions thus obtained are as explained below. Firstly. the strengths of university A's library are the professional qualifications of the employees. work efficiency based on systematic operative plans and division of work load, and provision of high quality service following the establishment of the digital library. Secondly, its weaknesses are the insufficiency and limits of the usable resources, the lack of progressive future operation plans and systems, and the deficiency of a positive service mind. Thirdly, the opportunities are the possibility for new developments in accordance with the digital information environment. reinforcement of the operative efficiency throughout expanding its cooperation with external organizations and other libraries, and its transformation as the local library hub by opening up to the public. Fourthly, the threats are the lack of the school authorities' acknowledgement. and the degradation of the library's status in accordance, the users' various requests for information and advanced professional service according to the rapidly changing information environment. and the restriction of the library service based on the copyright law. Fifthly, as a result of analyzing the strategic competition of university A's library, measures such as the reinforcement of digital service by acquiring digital specialists. provision of extended service through active cooperation with external institutes and libraries. development and provision of differentiated service in accordance with the reinforced copyright law were proposed to improve the library's future competitiveness.

Extending Sensor Registry System Using Network Coverage Information (네트워크 커버리지를 이용한 센서 레지스트리 시스템 확장)

  • Jung, Hyunjun;Jeong, Dongwon;Lee, Sukhoon;Baik, Doo-Kwon
    • KIPS Transactions on Software and Data Engineering
    • /
    • v.4 no.9
    • /
    • pp.425-430
    • /
    • 2015
  • The Sensor Registry System(SRS) provides sensor metadata to a user for instant use and seamless interpretation of sensor data in a heterogeneous sensor network environment. The existing sensor registry system cannot provide sensor metadata in case that the network connection is not available or is unstable. To resolve the problem, this paper proposes an extension of sensor registry system using network coverage information. The extended system sends a set of sensor metadata to the user by using network coverage open data (mobile vendors, signal strength, communication type). The extended SRS proposed in this paper supports a safer sensor metadata provision than the existing SRS, and it thus improves the quality of application services.

Related Veriables of Impulse Buying Behavior in Silver Fashion Market (실버패션마켓의 의복충동구매행동 관련 변수에 관한 연구)

  • Park Eun-Joo;Kang Eun-Mi
    • The Research Journal of the Costume Culture
    • /
    • v.13 no.6 s.59
    • /
    • pp.871-882
    • /
    • 2005
  • The purposes of this study were to investigate the relationships among shopping orientation, information source, service duality, and impulse buying behavior of the elderly women, which nay provide insights related to silver fashion market in Korea. Data were obtained from 50's and 60's women living in Busan(N=285), and analyzed Using by factor analysis, Cronbach's alpha and t-test. The results of this study are as follows: 1. Comported to unimpulse buying group, impulse buying group was more likely to be influenced by hedonics shopping orientation, economic shopping orientation, personal shopping orientation, and convenient shopping orientation. 2. for information source, impulse buying group seemed more to use various information sources than unimpulse buying group, such as advertising of newspaper, magazin or TV, experience, salespersons' opinions. 3. For perceived service quality, impulse buying group was more likely to be effected by events of store, product advertisement, and opening/closing time of store. But demographic characteristics doesn't significant differences between impulse-group and unimpulse-buying group of elderly women. This study suggests some implications and strategies for silver fashion market.

  • PDF

A Study on the Interrelationship Among Healthcare Service Quality, Customer Satisfaction, Hospital Loyalty and the Mediation Role of Medical Service Value and Hospital Reputation (지방의료원의 의료서비스 품질과 가치, 명성, 고객만족 및 병원애호도 사이의 상호관련성 연구)

  • Kang, Hyun-Soo;Rhee, Munsung;Hyun, Sook-Jung
    • Korea Journal of Hospital Management
    • /
    • v.20 no.4
    • /
    • pp.1-13
    • /
    • 2015
  • This study attempts to investigate how healthcare service quality impacts upon hospital reputation, service value, and customer satisfaction. Additionally, the association of customer satisfaction with hospital loyalty and the mediation role of service value and reputation are examined. Analysis results can be summarized as followings: First, the procedural convenience and efficiency have significant impact upon customer satisfaction but personnel service and service scape do not significantly affect customer satisfaction. Second, the personnel service and service scape have significant impacts upon both the service value and hospitals' reputation. Third, service value and hospital reputation contribute significantly to the customer satisfaction. Fourth, customer satisfaction enhances significantly customer's satisfaction and intention to recommend. We conclude that a regional medical center should be able to offer high quality medical services to its customers to satisfy or delight them. Only the satisfied customers will have intention to revisit the medical center or to recommend it to their friends.

An Analysis of the Determinants of Consumers' Perceived Medical Service Quality and Complaining Behavior (소비자들이 지각한 의료서비스 품질결정요인과 불만호소행동 특성 분석 -인천, 부천 지역을 중심으로-)

  • 강이주
    • Journal of the Korean Home Economics Association
    • /
    • v.35 no.2
    • /
    • pp.217-234
    • /
    • 1997
  • This study attempts to analyze some determinants of consumers' medical service quality and their complaining behavior. The results can be summerized as follows: 1. The determinants of consumers' perceived medical service quality could be categorized as five factors; i.e. nursery, hospital environment, medical doctors, other staffs service fee. Among them nursery sector consists of 32% variance. 2. According to the discriminant analysis, those determinants are of great value to distinguish between satisfied/unsatisfied group. The hit ratio was 85.4% which is relatively high score. 3. The type of complaining behavior could be grouped into no action, private and public complaining behavior. Most of respondents belonged to no action group and a few showed private complaining behavior. Any respondents who were willing to show public complaining behavior could not be found out. 4. These variables which influence complaining behavior were preconception toward hospital, barrier to complaining process and expected complaining behavior. Among them the first one was most influential variable. 5. In order to distinguish between complaining/non complaining behavior group, discriminant analysis was done. The result showed the above three variables had a significantly discriminatory power, the hit ratio reaching above 70%. In summary, we can see that consumers' evaluation on the whole medical service depends on the external factor such as staffs' attitude or hospital facilities due to the lack of their ability to evaluate highly specialized service like doctor's treatment.

  • PDF

An analysis study on e-journal use (전자저널 이용에 관한 분석연구)

  • Lee, Seon-Hee;Lee, Won-Kyung;You, Beom-Jong
    • Proceedings of the Korea Contents Association Conference
    • /
    • 2010.05a
    • /
    • pp.563-565
    • /
    • 2010
  • 정보 접근의 편리성과 신속성, 검색의 용이성, 원문제공의 즉시성이라는 장점 때문에 이용자들은 전자저널을 통하여 정보를 얻으려는 경향이 강해지고 있다. K기관에서는 이러한 이용자들의 요구를 만족시키는 정보를 제공하기 위해 평가를 거쳐 전자저널 패키지를 선정하여 구독하고 있다. 본 논문은 고품질 서비스를 이용자들에게 제공하기 위하여 이용자들이 전자저널 재구독 요구를 할 때 영향을 주는 객관적이거나 주관적인 요소들이 있는지 연구하였다. 가설을 수립한 후 가설의 검증을 위하여 종속변수인 이용자들의 구독갱신 요구가 독립변수인 전자저널의 수록 종수, SCIE 등재저널 비율 등의 객관적인 요소 또는 이용자설문조사를 통하여 파악된 이용빈도, 이용의 편리성 등의 주관적인 요소와 상관관계가 있는지 여부를 분석하여 보았다. 분석결과 객관적인 요소들은 재구독 요구와 상관관계가 없었다. 주관적인 요소 중에서도 이용의 편리성은 상관관계가 없었고 이용빈도만이 재구독 요구와 유의한 상관관계를 보였다. 즉 설문조사에서 이용자들이 이용빈도가 높다고 표시한 전자저널 패키지에 대하여 재구독 요구가 많았다.

  • PDF

Clothing Purchase Behavior of the Elderly by Clothing Buying Motive (노년기 여성들의 의복구매동기에 따른 의복구매행동)

  • Park, Eun-Joo;Kang, Eun-Mi
    • Journal of the Korean Home Economics Association
    • /
    • v.44 no.2 s.216
    • /
    • pp.61-69
    • /
    • 2006
  • The purposes of this study were,1) to examine the clothing purchase behaviors of the elderly, and 2) to investigate the relationships of clothing purchase behaviors, information source, service quality and clothing buying motive, which may provide insights related to the silver market. Data were obtained for women in their 50's and 60's women living in Busan (N=285), and analyzed using to factor analysis, Cronbach's alpha, ANOVA and Duncan test. The research findings of the research wereare asan follows. The elderlys women bought clothes with their her friends, used credit cards, and usually shopped at the department stores. There were partly significant (Ed- it cannot be 'partly' either it was significant or it was not) differences in clothing purchase behaviors, information source, and service quality by clothing buying motive types. The ostentation group considered more massmideamass mediainformation sources and experience/salespersons/observation information sources, more was higher than the economic group and utility groups. The ostentation group and economical groups attached more importance to Facilities Service and Policy Service in service quality, was higher than the utility group. The Iimplications and drawn from the study results for the information will be useful to consumer behavior researchers and retailers of the silver market.

The Effects of Service Quality of Internet Shopping Malls on Consumer Satisfaction and Word of Mouth Intention (인터넷 쇼핑몰의 서비스 품질이 소비자 만족과 구전의도에 미치는 영향)

  • Jun, Dae-Geun;Kang, Eun-Mi;Choi, Joo-Young
    • Fashion & Textile Research Journal
    • /
    • v.10 no.6
    • /
    • pp.890-899
    • /
    • 2008
  • This study aimed to identify the effects of service quality of internet shopping malls on consumer satisfaction and word of mouth intention. The data were obtained from questionnaires completed by 345 people aged between 20 and 39 living in Busan. The SPSS package was used for data analysis whose methods included factor analysis, ANOVA, cluster analysis and regression analysis. The results of this study were as follows: First, the service quality factors were determined to be reliability, diversity, convenience, accuracy & communicability. Differences among the groups divided by service quality factors were found to be meaningful in consumer satisfaction and word of mouth intention. Second, reliability, diversity, convenience & accuracy significantly affected consumer satisfaction, however all the service quality factors significantly effected word of mouth intention. Finally, consumer satisfaction, reliability, diversity, accuracy & communicability had an significant effect on word of mouth intention. It would be helpful for the managers of internet shopping malls that consumers can be satisfied with right fashion products and efficient inter-communication based on trustfulness in the long-term relationship.

The Linkages among Restaurant Image, Food and Beverage Price, Value and Service Quality (레스토랑 이미지, 식음료 가격, 가치와 서비스 품질과의 관계)

  • Kang, Jong-Heon;Ko, Beom-Seok
    • Journal of the East Asian Society of Dietary Life
    • /
    • v.17 no.2
    • /
    • pp.266-273
    • /
    • 2007
  • The purpose of this study was to measure the effects of service quality mediating the linkage among food and beverage price, restaurant image and value. A total of 273 questionnaires were completed. MANOVA, ANOVA and ANCOVA were used to measure the mediating effect of service quality on the relationships among food and beverage price, restaurant image, and value. The effects of food and beverage price and restaurant image on service quality and value were statistically significant. As expected, when food and beverage price and service quality were regressed on the value, the service quality was significant and the effect of the food and beverage price was reduced. Moreover, when restaurant image and service quality were regressed on the value, the restaurant image and service quality had a significant effects on value. The results demonstrated that service quality played a mediating role in the relationship between food and beverage price and value, and between restaurant image and value.

  • PDF