• The Journal of the Korea Contents Association
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• v.17 no.5
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• pp.449-460
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• 2017

This study examined the moderated mediation effect, consisting of the moderation effect of alexithymia and the mediation effect of hostility in the relationship between emotional labor and depression of casino dealers. A total of 160 casino dealers (56 males, 94 females) working in a foreigner exclusive casino in Seoul responded to a survey on emotional labor, alexithymia, hostility and depression. SPSS 22.0 Macro was used to verify the moderated mediation effect. First, the level of depression amplified as the emotional labor of casino dealers increased. Hostility had a significant partial-mediation effect on the relationship between emotional labor and depression. Second, the moderation effect of alexithymia was significant, indicating that the interaction effect of emotional labor and alexithymia as well as hostility and alexithymia predicted depression. Third, the moderated mediation effect of alexithymia was significant. Alexithymia moderated the influence of emotional labor on depression, which was mediated through hostility. Implications on how to assist casino dealers on emotional labor were discussed.

• The Journal of the Korea Contents Association
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• v.16 no.3
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• pp.376-390
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• 2016

The purpose of present study is to investigate mediating effects of emotional labor in the links between communication ability of small businessmen and customer orientation behavior. In detail, it is demonstrated both impacts of communication ability on customer orientation behavior and emotional labor (surface acting, deep acting), and of emotional labor (surface acting, deep acting) on customer orientation behavior. Furthermore, mediating effects of emotional labor (surface acting, deep acting) will be verified. The data for analysis was collected from 270 employees in small businessmen located in Jeju. The results are as follows. First, the main impacts of communication ability on customer orientation behavior and emotional labor (surface acting, deep acting) were statistically significant, in addition, emotional labor (surface acting) was positively associated with customer orientation behavior. Surface acting as a mediator was partially mediated the relation. The result will help to understand the importance for communication ability in small businessmen, and it suggests the crucial implecation in the communication study of service suppliers.

• The Journal of Korean Academy of Sensory Integration
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• v.14 no.1
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• pp.50-59
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• 2016

Objective : The goal of this study was to investigate neurological mechanism of emotional regulation and to examine the relationship between the regulation and sensory processing. Subjective : Emotional regulations are mainly processed in limbic system, particularly the basal-lateral group of amygdala takes on a major role in the regulations. The basal-lateral group of amygdala links to thalamus directly and/or indirectly which processes sensory information together. This sensory information connects to orbital and medial prefrontal cortex. Inadequate sensory processing may cause difficulties in emotional regulations and behaviors because of a circuit linking the amygdala, the thalamus, and the orbital and medial prefrontal cortex. These difficulties and impairments has been reported in neurological studies for children with ASD and ADHD. Conclusion : Neurological states are different between the normal children and children with ASD and ADHD and these represent various aspects in sensory processing, emotional regulations and behaviors. Thus, therapists working with children with ASD and ADHD need to understand mechanisms of sensory processing and emotional regulations in order to provide adequate treatments.

• Proceedings of the Korea Contents Association Conference
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• 2013.05a
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• pp.403-404
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• 2013

본 연구에서는 종합병원에 근무하는 간호사를 대상으로 감정노동과 감성지능이 직무스트레스에 어떠한 영향을 미치는지 알아보고자 한다. 본 연구에서 간호사들의 감정노동과 감성지능 변인들의 직무스트레스에 대한 분산 설명력은 31.9%였고, 회귀모형은 유의미한 것으로 나타났다(F=7.615, p<.001). 분석결과, 감정노동 변인 중 감정표현의 빈도는 직무스트레스에 유의미한 부(-)적 영향(${\beta}=.206$ p<.05)을, 감정표현 규범의 주의성은 유의미한 정(+)적 영향(${\beta}=.318$, p<.01)을 미치는 것으로 나타났으며, 감성지능변인 중 자기감정이해(${\beta}=.195$, p<.05)와 감정조절(${\beta}$=-.192, p<.05) 변인이 직무스트레스에 유의미한 부(-)적 영향을 미치는 것으로 나타났다. 이들 변인들의 상대적 영향력은 표준화계수(${\beta}$)를 통해 알 수 있듯이, 감정표현 규범의 주의성, 감정표현의 빈도, 자기감정이해, 감성조절 등의 변인 순으로 직무스트레스에 미치는 영향력이 큰 것으로 분석되었다. 이와 같은 결과를 통해, 간호사들이 직무스트레스를 낮추기 위해서는 환자들과 긍정적인 감정표현을 많이 하고, 간호사들이 병원의 감정표현 규범으로 인해 표현하지 못한 감정을 해소할 수 있는 방안이 필요하며, 자신의 감정에 대한 이해와 감성조절 능력을 기르도록 스스로 노력이 필요함을 알 수 있었다.

• Journal of Korea Society of Industrial Information Systems
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• v.22 no.5
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• pp.113-128
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• 2017

This Study Examined the Effects of Disgruntled Customers' Behaviors on the Emotional Dissonance of Service Workers, the Effects of Emotional Dissonance on Emotional Exhaustion, and the Effects of Emotional Dissonance on Turnover Intention and Customer Orientation. In Addition, this Study Examined the Moderating Effects of Emotional Labor Strategies(both surface acting and deep acting), in the Relationship Between Customers' Disgruntled Behaviors and Emotional Dissonance. A Survey was Conducted on Hospital Workers and Drew the Following Results. First, Disgruntled Behavior had a Positively Significant Effect on Emotional Dissonance. Second, Emotional Dissonance had a Positively Significant Effect on Emotional Exhaustion. Third, Emotional Exhaustion had a Positively Significant Effect on Turnover Intention but Negatively Significant Effect on Customer Orientation. Finally, According to a Hierarchical Regression Analysis, Disgruntled Behavior and a Moderating Variable, Surface Acting had a Significant Interaction Effect on Dependent Variable, Emotional Dissonance, but Disgruntled Behavior and a Moderating Variable, Deep Acting did not.

• Annual Conference on Human and Language Technology
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• 2021.10a
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• pp.423-426
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• 2021

본 논문은 전역 스타일 토큰(Global Style Token)을 기준으로 하여 감정의 세기를 조절할 수 있는 방법을 소개한다. 기존의 전역 스타일 토큰 연구에서는 원하는 스타일이 포함된 참조 오디오(reference audio)을 사용하여 음성을 합성하였다. 그러나, 참조 오디오의 스타일대로만 음성합성이 가능하기 때문에 세밀한 감정 조절에 어려움이 있었다. 이 문제를 해결하기 위해 본 논문에서는 전역 스타일 토큰의 레퍼런스 인코더 부분을 잔여 블록(residual block)과 컴퓨터 비전 분야에서 사용되는 AlexNet으로 대체하였다. AlexNet은 5개의 함성곱 신경망(convolutional neural networks) 으로 구성되어 있지만, 본 논문에서는 1개의 신경망을 제외한 4개의 레이어만 사용했다. 청취 평가(Mean Opinion Score)를 통해 제시된 방법으로 감정 세기의 조절 가능성을 보여준다.

• 한국노년학
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• v.30 no.4
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• pp.1429-1444
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• 2010

The purpose of this study was to examine the impact of elderly people's difficulties in emotional regulation on their quality of life and to suggest possible ways of improving their emotional regulation. The subjects in this study were 345 senior citizens who participated in community education programs and used senior centers. A survey was conducted in person, and the instrument used to check their difficulties in emotional regulation was Gratz & Roemer(2004)'s inventory that was rearranged to serve the purpose of this study. When a factor analysis was carried out, their emotional regulation difficulties were categorized into five factors, which were respectively named troubles in emotional response handling, difficulties in accurate emotional awareness, difficulties in emotional coping, and difficulties in emotional reception. The findings of the study were as follows: First, the senior citizens were different from one another in emotional regulation difficulties according to their personal characteristics involving gender, income, financial state, hospitalization experience over the past three months, and presence or absence of disease. Second, their quality of life significantly varied with gender, age, presence or absence of spouse, form of residence, education, income, financial state, hospitalization experience and presence or absence of disease. Third, as a result of investigating the influence of their emotional regulation difficulties on the overall quality of life, a better quality of life was found among those who were male and who had an income and suffered from fewer diseases. And a lower quality of life was found among the senior citizens who faced difficulties in emotional response handling, who had difficulties in emotional control and who lagged behind in terms of emotional coping. Accordingly, the emotional regulation difficulties of the senior citizens could be said to be closely linked to their quality of life. Given the findings of the study, in which way elderly people could be helped to improve their emotional regulation in consideration of their own personal characteristics was discussed, and how to classify their emotional regulation difficulties from various angles to relieve them of the troubles was suggested.

• Journal of The Korean Association For Science Education
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• v.36 no.2
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• pp.231-251
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• 2016

The goal of the study was to examine pre-service teachers' emotional experiences, especially during student teaching. The following questions guided this study. First, during student teaching, what are the characteristics of emotional experiences of pre-service science teachers? Second, what are used as the emotional rules and strategies by student teacher? In this study, we tracked nine pre-service science teachers over a four-week period of the student teaching. The data sources were lesson observations, interviews, emotional journals, and video-recorded classroom lessons. Results showed that student teachers experienced various 25 different types of emotions which were reported as the primary emotions of Koreans. The main subjects for interaction for positive emotions were students. For negative emotions, students, teachers and student teachers themselves all resulted in such negative emotional experiences. When the student teachers experienced negative emotions, they followed the emotional rule that their emotions should not be expressed in front of the students. Because of this, they tried various strategies for controlling emotions, such as 'understanding students', 'finding the positive side', 'seeing good students', 'ignoring', 'holding back', 'evading', and 'giving up'. Finally, suggestions for teacher education were discussed.

• Science of Emotion and Sensibility
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• v.26 no.1
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• pp.115-132
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• 2023

Previous studies on emotion have repeatedly suggested that alexithymia is an important predictor of depression. Therefore, this study examined whether the relationship between these two variables can be moderated by personality factors, focusing on the Big five personality traits. An online survey of 312 college students, including alexithymia, depression, and Big five personality traits (Extraversion, Agreeableness, Conscientiousness, Emotional Stability, and Openness to Experience) was conducted. As the results, as expected, alexithymia predicted depression, which was in line with the existing research flow. In addition, moderation analysis revealed that agreeableness, emotional stability, and openness to experience moderated the relationship between alexithymia and depression, while extraversion and conscientiousness did not. This study has an important implication in that it discriminated which specific personality traits function as moderators in the process of increasing depression due to alexithymia.

• Journal of the Korea Convergence Society
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• v.8 no.6
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• pp.291-297
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• 2017

As part of the target-specific convergence study of welfare focusing on the relationships between emotional labor, burnout, and goal-focused self-regulation, this study was designed to examine whether goal-focused self-regulation of the early childhood teachers buffers in the relation between emotional labor and burnout. A total of 231 childcare teachers participated in this study and by responding to a questionnaire including measures of emotional labor, burnout, and goal-focused self-regulation. Moderated multiple regression through simultaneously entry was performed for analysis using SPSS (PASW) 18.0 and PROCESS Macro for SPSS. First, the results indicated that the level of emotional labor increase, burnout of the early childhood teachers also increase. Second, goal-focused self-regulation was found to have a protective function in terms of buffering the negative effect of emotional labor on burnout. Based on the results, this study suggests the importance of mental healthcare and the need for internal resources development such as self-regulation.