• Journal of the Korean Institute of Intelligent Systems
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• v.16 no.3
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• pp.259-265
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• 2006

Learning and emotions are very important parts to implement intelligent robots. In this paper, we implement intelligent virtual character based on reinforcement learning which interacts with user and have internal emotion model. Virtual character acts autonomously in 3D virtual environment by internal state. And user can learn virtual character specific behaviors by repeated directions. Mouse gesture is used to perceive such directions based on artificial neural network. Emotion-Mood-Personality model is proposed to express emotions. And we examine the change of emotion and learning behaviors when virtual character interact with user.

• Journal of Advanced Navigation Technology
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• v.14 no.1
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• pp.1-10
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• 2010

This study is to analyze the relationship about emotional labor, burnout and turnover intention in airline call center workers who perform emotional labor using telephone without direct confrontiong with clients. Call center work typically requires high levels of sustained interpersonal. Therefore the emotional labor is the important managing factor for efficient management of call center. This study makes a contribution in providing the fact that emotional labor and burnout is an important managing factor in administration of call center worker.

• Culinary science and hospitality research
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• v.15 no.3
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• pp.197-212
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• 2009

Well-set tabletops influence customers' purchase behavior or post-purchase behavior by making the quality and image of a restaurant distinguished and customers impressed. This study aims to investigate the relations between the perception of environment among physical environments of restaurants and psychological responses to their tabletops and consumers' attitudes in order to suggest new guidelines for table-setting. As a result, the direct relations between the perception of environment in the tabletops of the restaurants and consumers' behavioral intention indicated that the perception factors of tabletops affected consumer behavior and that these perception factors affected the formation of general attitudes among consumers through emotional and cognitive responses. This result shows that tabletops can be an important key in managing restaurants with changing customer needs. Therefore, it is expected that positive customer attitude can be made by provoking their psychological responses with unique and attractive tabletop settings.

• Journal of the Korean Institute of Intelligent Systems
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• v.19 no.1
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• pp.48-53
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• 2009

In this paper, we propose an efficient method of representing human emotions that are conveyed during conversations. In order to develop a robot that comes close to thinking, acting, and expressing like humans, many researches have been conducted. Among these researches, the proposed method is developed based upon 6 emotion identification systems. The proposed method first analyzes conversations between humans, decides an emotion on the basis of the analysis, and represents the emotion by an action, an image, and a sound. We implemented the proposed method using a hand-sized robot.

• Science of Emotion and Sensibility
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• v.10 no.1
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• pp.1-11
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• 2007

An Infotainment Service intended to enhance the human emotion is introduced in this paper. The service is to be installed on the robot helping elderly persons to live comfortable and enjoyable life. The research started with defining the undesirable status of emotion in everyday life, and the psychological skills to cope with the status were sought about. Then, a methodology for providing emotion contents reflecting the coping skill has been suggested. Based on the Cognitive Behavior Therapy, the coping skill is used to edit animation clips. A movie recommendation system to utilize the edited animation clips has been being developed. A series of process for developing the system is described, where the emotion elements are taken into consideration in addition to the user preference as the criterion for recommendation.

• 한국벤처창업학회:학술대회논문집
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• 2022.04a
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• pp.57-63
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• 2022

최근 세계적인 경제성장률의 둔화에 따른 청년층의 취업난이 공통적인 문제로 주목받고 있다. 우리나라의 경우 청년 고용률은 OECD국가의 2019년 평균 고용률에 비해 10%이상의 낮은 수준으로 나타나 청년층 취업난의 심각한 수준을 나타내고 있다. 이에 대한 해법으로 청년 창업이 오랜 기간 동안 장려되고 있으며, 대학을 중심으로 창업교육이 이루어지며 대중적인 교육으로 자리매김하고 있다. 대학에서의 창업교육의 효과 및 필요성을 확인하는 다양한 연구가 활발하게 일어나고 있음에도 창업에 대한 인식과 창업률은 생계형 창업이 주를 이루고 있다. 이에 본 연구에서는 창업에 대한 관심을 가지는 순간부터 창업 이후에도 직면하게 되는 불확실한 현실과 이를 둘러싼 환경적 난류를 해결해 나갈 수 있는 감정적 관점에서의 창업교육의 효과성을 확인하고자 한다. 감정요소 중에서는 창업열정과 즉흥성을 매개효과로 창업의도에 미치는 창업교육의 영향을 확인하고자 하였다.

• The Journal of the Korea Contents Association
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• v.17 no.6
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• pp.452-469
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• 2017

The purpose of this study is to examine consumer's cognitive, affective and behavioral responses to in-store's servicescapes in restaurant by confirming the effect of service environment factors such as ambient, layout, interior and auditory on perceived service quality and image as cognitive responses, and the effect of perceived service quality and image on affective satisfaction as affective response, and the effect of affective satisfaction on repurchase intention as a behavioral responses. To this end, the research hypothesis was verified by structural equation model analysis using SPSS 21.0 and AMOS 20.0 statistical packages. The results of study are as follows. First, ambient environment, interior environment and auditory environment had significant influence on perceived service quality, but interior environment had no effect. Second, ambient environment and layout environment had a significant influence on the image, while the interior environment and auditory environment had no effect. Third, perceived service quality had a significant effect on emotional satisfaction, but had no effect on image and repurchase intention. Finally, image had a significant effect on emotional satisfaction and repurchase intention. Therefore, the marketing manager of the restaurant will need to plan and implement a service marketing strategy that will increase consumers' visit by enhance the perceived service quality level by improving ambient environment, layout environment and auditory environment, and increase image by improving ambient environment and layout environment.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.3
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• pp.1745-1752
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• 2015

This study provides a framework for understanding the effects of brand image(symbolic and functional) on emotional commitment and behavioral commitment. First, the causal relationships between brand image, emotional commitment and behavioral commitment were examined. Second, the mediating effects of brand trust were also examined. Undergraduate students(N=217) were participated in the survey and the structural equation modeling was utilized for data analysis. The results of this study reveal that both of symbolic and functional brand image are positively related to brand trust. Brand trust also have positive effects on emotional commitment and behavioral commitment. Based on the results, some recommendations for company are discussed and future research directions are outlined.

• Journal of Music and Human Behavior
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• v.9 no.2
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• pp.19-34
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• 2012

The purpose of this study was to investigate the empirical elements of non-Korean traditional musicians in the process of Pansori music listening. 5 non-Korean traditional musicians who are not professionally trained Korean music were participated in this study. The data were collected in depth interviews and analyzed from modified ground theory method. The findings showed that the elements of performer's voice, Chang-bub, contents, Gosu's buk sound and Gosu's role evoked various physical, emotional reponses and thoughts in all listeners. Through these responses the listeners awared internal issues related to inner problems and positive intervention aroused inner feelings. Also, emotional responses and awareness were reorganized their negative emotion and resolved through the different dimension of Pansori music.

• Journal of the Korean Institute of Intelligent Systems
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• v.14 no.7
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• pp.801-806
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• 2004

Although the technology for emotion recognition is important one which demanded in various fields, it still remains as the unsolved problem. Especially, it needs to develop the algorithm based on human facial image. In this paper, we propose the facial image analysis algorithm for emotion recognition. The proposed algorithm is composed as the facial image extraction algorithm and the facial component extraction algorithm. In order to have robust performance under various illumination conditions, the fuzzy color filter is proposed in facial image extraction algorithm. In facial component extraction algorithm, the virtual face model is used to give information for high accuracy analysis. Finally, the simulations are given in order to check and evaluate the performance.