• Title/Summary/Keyword: 'Port Service Quality'

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A Study on the Reality of Coastal Passenger Ship Transportation Service and Some Proposals for Improving Its Management (연안 여객 수송 서비스의 실태와 경영 개선 방향)

  • 김길수;임종길
    • Journal of the Korean Institute of Navigation
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    • v.20 no.2
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    • pp.33-50
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    • 1996
  • The routes of coastal passenger ships are important in the light of both economic and social view point. Islands around the Korean peninsular can be actually dominated by linking them with land by the ships. The service quality of the route is not high enough to satisfy habitants in the islands. The income of the service-users is increasing so that they expect better service in terms of ship's speed and cabin. The reality is not, however, good to motivate ship-owners to replace aged ships with new and large ones. The situation is caused by low passenger-fare and inefficient management. Therefore the fare should be raised and the fare system should be innovated. And the number of passenger ship companies should be reduced from 42 to 20 by merger and acquisition.

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A Study on the Improvement of Safety Management on Container Terminal -Using Hazard Identification and Bow-tie Method- (컨테이너 터미널 안전관리 개선방안에 관한 연구 - 위험성 평가 및 보우타이기법이용 -)

  • Park, Sunghun;You, Ji-Won;Kim, Yul-Seong
    • Journal of Navigation and Port Research
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    • v.43 no.1
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    • pp.57-63
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    • 2019
  • It is time to study safety improvement on container terminals to maintain a high-quality service to customers' productivity and safety. The data analyzed was of the past 3 years accidents data from a container terminal in the Busan port. I especially tried to found out the equipment that had the highest number of accidents and what the main causes were. This study suggests the top hazards identified in the container terminal using risk assessment, Moreover, it seeks control measurements to prevent hazards by bowtie methodology.

Deconcentration pattern of port system: Case in Southern Vietnam (항만분산화 현상에 관한 연구: 베트남 남부지역을 중심으로)

  • NGUYEN, Tuan Hiep;PHAM, Thi Yen;Yeo, Gi Tae
    • Journal of Digital Convergence
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    • v.16 no.3
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    • pp.157-167
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    • 2018
  • The shortage of research in Vietnam port evolvement is uncontroversial although a huge amount of investment is observed to upgrade both quantity and quality. This study examines the port system performance, in the context of spatially concentration ratio, in Southern Vietnam for the period 2007-2016, by using prevailing indicators for spatially concentration assessment including concentration ratios (CR), the Herfindahl-Hirschman index (HHI), the Gini coefficient, the Lorenz curve and shift-share analysis (SSA), a trend of deconcentration is described in Southern Vietnam port system, since the traditional ports to new deep-water ports. Also, driving forces of this shifting would be discussed in detail. Implications from this study would enable not only port administrators, port operators but also shipping lines, cargo owners, logistics service providers to comprehensively understand the growth of the port system in Southern Vietnam.

Design of Advanced Monitoring Concept to Strengthen the Performance of Marine DGPS (항만 DGPS의 성능을 강화하기 위한 향상된 감시 개념 설계)

  • Shin, Mi-Young;Ko, Jae-Young;Han, Young-Hhoon;Kim, Young-Ki;Seo, Ki-Yeol
    • Journal of Navigation and Port Research
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    • v.40 no.1
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    • pp.21-26
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    • 2016
  • Even in the marine industry was required the looser positioning performance as compared to other application domain, a high-quality positioning performance and reliability are becoming ever more important. The high-quality performance includes not only accuracy but also integrity, continuity, and availability. However, current DGPS service is not satisfying the minimum positioning performance requirements for maritime user proposed by IMO. Especially, no one can guarantee the required integrity performance by DGPS service. This paper presents the advanced monitoring concept to strengthen the performance of current DGPS through the enhanced monitoring, guarantee and notice functions. To this, the limitations of the integrity monitoring function of current DGPS are analyzed, and a countermeasure is prepared to improve the limitations of the current integrity monitoring function. This paper can be applied as basis research to improvement of the DGPS service.

An Empirical Study on the Structural Relationship among Corporate Image, Quality Characteristics, Customer Satisfaction, and Customer Royalty in Internet Shopping Malls (인터넷 쇼핑몰의 기업 이미지와 품질특성과 만족도, 충성도의 구조관계에 관한 실증적 연구)

  • Jung, Lee-Sang;Lee, Seok-Yong
    • Management & Information Systems Review
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    • v.28 no.4
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    • pp.175-197
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    • 2009
  • Numerous researches related to internet shopping malls have been researched by numerous researchers. Such as, establishing criteria to evaluate service quality of electronic commerce, identifying factors affecting successful internet shopping mall operation, and examining relationships among the factors in electronic commerce based shopping mall needed to be focused on. However, most researches that have been undertaken only consider the service quality model or basic functional dimension. In accordance with this indispensability, the integrated structural relationship among variables, which are potentially inherent in customer's perception and affect personnel royalty on internet shopping mall needs to be acknowledged. The purpose of this study is to examine which factors should be able to facilitate performance of internet shopping mall. Based on the relevant literature, it has been empirically analyzed how corporate image, system quality, service quality and delivery quality affect customer satisfaction as well as customer royalty. The research's problem is that it was tested with data collected from 212 respondents. This study developed and empirically analyzed a model representing the relationship by using the Structural Equation Model. The major findings of this study are, firstly, that the higher corporate image is positively affecting the system quality and delivery quality. Secondly, the higher delivery quality is positively affecting the service quality. Thirdly, the higher service quality is positively affecting the customer satisfaction. Finally, the higher customer satisfaction is affecting the customer royalty.

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A Study on QoS Performance Based on CBQ Using Real-time Transport Protocol (RTP를 이용한 CBQ기반의 QoS 성능에 관한 연구)

  • 하미숙;박승섭
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2004.04a
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    • pp.43-48
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    • 2004
  • RTP that is proposed supplement of real-time services on internet environment, as Real-time Transport Protocol, is the protocol that for the purpose of sending data of stream type. RTP and RTCP(Real-time Transport Control Protocol) basically work at the same time, RTCP serves with state information of network at present. RTP has important properties of a transport protocol that runs on end-to-end systems and provides demultiplexing. It also offer reliability and protocol-defined flow/congestion control that transport protocol like TCP can not provides. In this paper, we look around concept and construction of Differentiated sen1ice tint run on RTP and by setting parameters of packet transfer method be used CBQ(Class-Based Queuing) for packet transfer on Differentiated service, each service queue controls properly through packet scheduling method, such as WRR(Weighted Round Robin) and PRR(Packet-by-packet Round Robin) all service classes do not experience the starvation and confirm the performance through computer simulation to achieve fairly scheduling.

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A Study to Enhance Competitive Advantage on Sea & Air Intermodal Transport System of Incheon (인천지역 해공복합운송시스템(Sea & Air)의 경쟁우위 확보방안)

  • Chung, Tae-Won
    • Journal of Navigation and Port Research
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    • v.31 no.8
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    • pp.733-739
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    • 2007
  • Demand for Sea & Air intermodal transport has increased between north-China costal cities and Incheon since China's international airline network was not established completely. It will be big opportunity for Incheon to be logistics hub of Sea & Air intermodal transport in the north-east Asia, musing large sea-air cargoes to be transferred at the port of Incheon. Therefore, this study aims to propose competitive strategy on Sea & Air intermodal transport system of Incheon. In this analysis results, this paper shows that sea & air cargoes rather from china to U.S. than from China to Europe is very significant, considering geographically for Incheon and is also devote to not only providing high quality services but also activating RFS(Road Feeder Service) system, enlarging toward Shanghai, Weihai, and Yantai.

An Empirical Study on Factors Affecting the Relationship Quality in Shipping Service Market : Primarily on Relationship between liner Shipping Companies and Freight Forwarders (해운서비스시장에 있어서 관계질에 영향을 미치는 요인에 관한 실증연구 - 정기선사와 운송주선인간의 관계를 중심으로 -)

  • Choi Young-Ro;Shin Han-Won
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2005.10a
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    • pp.341-352
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    • 2005
  • This study tries to analyze the dynamic market mechanism adopting relationship marketing techniques targeting between the shipping companies and shippers. Shipping companies rely on sales operation. so that analyzing the relation of structure of shipping companies and shippers needs to focus on the sales person's characteristic relationship and shipping company characteristic relationship. Therefore this study tries to focused on shipping companies to make a long term relationship with shippers affect matters which are, main of relationship quality and antecedent factor of characteristics of the shipping company and characteristics of the salesperson. It can be proffered available informations for construction of long term relationship between shipping companies and shippers.

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A Lean Logistics Model for Improving the Port Logistics in the Steel Industry (철강산업 린 기반 항만물류프로세스 개선 모델 구현)

  • Kim, Jung-Hoon;Nam, Ho-Ki
    • Convergence Security Journal
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    • v.8 no.1
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    • pp.101-108
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    • 2008
  • This research focuses on the process improvement of port logistics by using Lean methodology. On the one hand, we firstly analyze the current situation and weakness of the processes in port logistics, and then re-design the current processes by the principles of Lean discipline. Based on the appropriately changed processes, the improvement scheme of port logistics will be figured out. On the other hand, we construct the port logistics system by implementing the improved processes. The port logistics' processes accomplished in steel company will be further assorted and identified. The relationship of wharves process, operational process, shipping process, construction process, quality process, and purchasing process are also defined. Every process has been improved by Lean Tools in order to analyze the value added or non-value added processes, to improve the service level, and to reduce the cycle time, inventory, changing time, re-working and waste. Based on above, the appropriate environment that is suitable to Lean process of port logistics will be established and the modeling that can help to implement the improvement scheme will be figured out.

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The Effects of a Marine Leisure Exhibition Event's Service Quality Dissatisfaction on Complaining Behaviors and Repurchase Intentions (해양레저전시이벤트의 서비스품질 불만족이 불평행동 및 재구매 의도에 미치는 영향)

  • Cho, Woo-Jeong
    • Journal of Navigation and Port Research
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    • v.37 no.3
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    • pp.299-307
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    • 2013
  • The purpose of this study were to analyze the effects of a marine leisure exhibition event(MLEE)'s service quality dissatisfaction levels on complaining behaviors and repurchase intentions and thus to provide fundamental marketing information for the event to be more successful. In order to accomplish such study purposes, this study employed a survey method with a total of 350 visitors to a MLEE hosted by G Province in 2012. The data collected were analyzed using multiple regression analysis and following findings were derived from current study. First, levels of service quality dissatisfaction were ranged from 3.29 point to 3.85 point at 7 point Likert scale. Second, both environment and exhibition facility had a positive effect on visitors' complaining behaviors, and both employee and environment factors had a positive effect on non complaining behavior. Third, only exhibition facility had a negative effect on repurchase behaviors including revisit intention and recommendation intention. Finally, complaining behavior had a negative effect on recommendation intention as well as revisit intention. Such findings provide important marketing information for induce more visitors to a MLEE, which are an index for the event's performance.