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http://dx.doi.org/10.12652/Ksce.2019.39.5.0595

Importance and Satisfaction Rating Assessment of users Regarding BRT Facility and Operation : The Case of Busan  

Kim, Seong Eun (Pusan National University)
Jung, Hun Young (Pusan National University)
Publication Information
KSCE Journal of Civil and Environmental Engineering Research / v.39, no.5, 2019 , pp. 595-603 More about this Journal
Abstract
To alleviate the demand on private car that is constantly increasing, Busan Metropolitan City (BMC) has established Bus Rapid Transit (BRT) to revitalize public transportation. But there are no unified lane system between BRT and general bus stations, which makes off-lane turning general bus to contribute to congestion. And as the bottleneck phenomenon at entrance/exit accelerates the congestion, there has been huge dissatisfaction among commuting drivers. Therefore, this study identifies efficient methods to operate better through measuring civilian awareness. We evaluate both satisfaction and drawbacks on BRT service with Importance-Performance Analysis (IPA). We first distinguish the groups by the awareness on BRT and their main transit usage, and then clarify the difference between the groups. And as a result, the group who is positive to BRT and uses buses often demands improvement in bus indoor comfort and curbing jaywalking. On the other hand, group who is negative to BRT and uses private cars often demands improvement in lane changing and the moving speed of private cars. We next examines the groups with MDPREF, one method of Multidimensional Scaling (MDS). And we have clarified that the evaluating criteria and the individual attributes of the groups corresponds very well.
Keywords
Bus rapid transit; Median exclusive bus lane; Public transportation; Importance-performance analysis; Multidimensional scaling method;
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Times Cited By KSCI : 1  (Citation Analysis)
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