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http://dx.doi.org/10.12652/Ksce.2015.35.2.0437

Analysis of User Satisfaction by Types of Subway Platforms and Transit Stations  

Kim, Hwang Bae (Namseoul University)
Publication Information
KSCE Journal of Civil and Environmental Engineering Research / v.35, no.2, 2015 , pp. 437-445 More about this Journal
Abstract
The layout of facilities, in relation to information and navigational displays, has great influence on subway satisfaction, and tend to vary depending on the types of subway platform and transit station. However, until now, few studies have covered such aspects as of yet. Starting from this viewpoint, the purpose of this study was to use an IPA analysis technique to analyze that satisfaction on the importance of facilities to aid in accessibility, such as elevators and escalators, transit amenities and information and navigational displays depending on the types of platform and transit station. To do so, we've classified 15 metropolitan stations according to types of platform and transit station and analyzed differences in user importance and satisfaction as well as improvements for platforms and transit stations of similar type. By the analysis results of this study, we've concluded that the proper selection and positioning of elevator and escalator facilities and information and navigational displays was important when designing the subway station according to platform type (separate platform) and or according to the transit station type (cross, L, T types) where pedestrian flow heavily intersected. We considered that such analysis results would be helpful in the design of new stations and the enhancement of existing stations pursuant to a new direction that minimizes user inconvenience, and that improvement items should be developed first according to the platform and transit station types, which would be helpful in enhancing the efficiency of the subway improvement cost.
Keywords
Subway platforms; Transit stations; User satisfaction; IPA;
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  • Reference
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