Browse > Article
http://dx.doi.org/10.7318/KJFC/2014.29.1.018

The Effects of Employees' Social Intelligence and Positive Psychology Capital in Foodservice Industry on Job Satisfaction  

Jung, Hyo Sun (Department of Culinary and Service Management, Kyung Hee University)
Yoon, Hye Hyun (Department of Culinary and Service Management, Kyung Hee University)
Publication Information
Journal of the Korean Society of Food Culture / v.29, no.1, 2014 , pp. 18-25 More about this Journal
Abstract
The purposes of this study were to understand the influence of social intelligence and positive psychology capital in foodservice employees on job satisfaction and to analyze whether employees' positive psychology capital plays a moderating role between social intelligence and job satisfaction. Based on total 316 samples obtained from empirical research, this study reviewed the reliability and verified a total of 2 hypotheses and 1 proposition using the SPSS program. The results showed that social awareness (${\beta}$=0.546) and social skill (${\beta}$=0.152) in foodservice employees, were indicated to have positive (+) influence upon job satisfaction. And, employees' positive psychology capital (${\beta}$=0.307) had a significant positive (+) effect on the job satisfaction. However, the effect of the employees' social intelligence upon job satisfaction was not found to be moderated by positive psychology capital. Limitations and future research directions are also discussed.
Keywords
social intelligence; positive psychology capital; job satisfaction; foodservice employee;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 Akbar Z, Ahad K. 2009. The relationships between social intelligence managers with job satisfaction of teachers in schools. Journal of Educational Sciences. 2(7):121-145
2 Albrecht K. 2006. Social Intelligence: The New Science of Success. Jossey-Bass: San Francisco. CA.
3 Avey JB, Nimnicht JL, Pigeon NG. 2010. Two field studies examining association between positive psychological capital and employee performance. Leadership and Organizational Development Journal. 31(5):384-401   DOI
4 Choi YD, Jeong HJ, Lee DS. 2012. Leader's use of humor and employees' performance and work happiness: the mediating role of trust in leader and the mediating role of positive psychology capital. Korean Academic Society of Business. 41(3):575-605
5 Chung SW, Huh JY. 2011. The moderating effect of social and emotional intelligence for exchange relation, emotion labor, job related burnout, and customer-oriented behavior of golf course caddies. Journal of Sport and Leisure Studies. 46:87-102
6 Gardner H. 2006. Multiple Intelligences: New Horizons in Theory and Practice. Basic Books: New York. NY.
7 Goleman D. 2006. Social Intelligence: The New Science of Social Relationships. Bantam Books: New York. NY.
8 Greenberg J, Baron RA. 2008. Behavior in Organization. 9 edition., Pearson Education. Upper Saddle River: NJ.
9 Kim BCP, Murrmann SK, Lee G. 2009. Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees. International Journal of Hospitality Management. 28(4):612-619   DOI   ScienceOn
10 Han JH, Lim KH. 2012. A multi-level of the individual and team level effects on psychological capital. The Knowledge Management Society of Korea. 13(5):91-111   DOI
11 Heffner TS, Rentsch JR. 2001. Organizational commitment and social interaction: a multiple constituencies approach. Journal of Vocational Behavior. 59(3):471-490   DOI   ScienceOn
12 Jung HS, Yoon HH. 2010. The effect of employees physical attractiveness in foodservice companies on interpersonal relationship, job satisfaction and organizational citizenship behavior. The Korean Journal of Culinary Research. 16(1):112-126   과학기술학회마을
13 Kim EH, Lee CY, You SY. 2009. Effect on advertisement's creative thinking and behavior by social intelligence and emotional intelligence as individual psychological feature. Korean Journal of Consumer and Advertising Psychology. 10(1):13-34   DOI
14 Kim HJ, Yoo TY. 2013. The effect of job overload on job burnout: the mediating effect of positive psychological capital and moderating effect of social support and personality. Korean Journal of Industrial and Organizational Psychology. 26(2):317-340   DOI
15 Kim SI, Yi MY, Oh HO. 2012. Effects of vitality in elderly participants of leisure sport in social support and social intelligence. Journal of Sport and Leisure Studies. 48:629-642
16 Lee DS, Choi YD. 2010. A study on antecedents and consequences of positive psychology capital in organizations. Korean Academic Society of Business Administration. 39(1):1-28
17 Luthans FB. Avolio J, Avey JB, Norman SM. 2007. Positive psychological capital: measurement and relationship with performance and satisfaction. Personnel Psychology 60(3):541-572   DOI   ScienceOn
18 Lee HR, Lee YJ, Kim ES. 2013. The relationship between positive psychology and individual creativity: the mediating role of emotion and cognition. Korean Academy of Human Resource Mangement. 20(2):145-168
19 Luthans F, Luthans KW, Luthans BS. 2004. Positive psychological capital: going beyond human and social capital. Business Horizon. 47:45-50
20 Luthans F, Norman SM, Avolio BJ, Avey JB. 2008. Support climate and organizational success: the mediating role of psychological capital. Journal of Organizational Behavior. 29:219-238   DOI   ScienceOn
21 Marlowe H. 1985. Competence: A Social Intelligence Approach. In H. Marlowe and R. Weinberg (Eds.), Competence Development: Theory and Practice in Special Populations (pp.50-52). Charles C Thomas: Springfield. IL.
22 Mayer JD, Mitchell DC. 1998. Intelligence as Subsystem of Personality. In W. Tomic, & J. Kingma (Eds.), Advances in Cognition and Educational Practice (pp. 43-75). JAI Press: Greenwich. CT.
23 Moon TH. 2013. Relations between early childhood educator's self-resilience, social intelligence, and organizational commitment The Journal of Child Education. 22:5-19
24 Nunnally JC. 1978. Psychometric Theory. 2nd ed., McGraw-Hill: New York. NY.
25 Rhodewalt F, Vohs KD. 2005. Defensive Strategies, Motivation, and the Self: A Self-Regulatory Process View. In A. Elliot, & C. S. Dweck (Eds.), Handbook of competence and motivation (pp. 548-565). Guilford Publications: New York. NY.
26 Shin C, Hwang SH. 2010. The influence of social intelligence of hotel employees on social support and work performance. Korean Tourism Research Association. 24(6):437-456
27 Oh EH., Tak JK. 2012. Study on the influence of career planing and positive psychological capital on subjective career success: moderating effects of future time perspective and coaching leadership. Korean Journal of Industrial and Organizational Psychology. 25(4):727-748   DOI
28 Shin C, Hwang SH. 2009. The influence of social intelligence of hotel employees on role performance. Korean Industrial Economic Association. 22(5):2263-2285
29 Park JC. 2012. Mediating effects of organizational commitment on the relationship between positive psychology capital and organizational citizenship behavior of university staff in Korea. 한일경상논집. 57(0):227-249
30 Seligman MEP, Schulman P. 1986. Explanatory style as a predictor of productivity and quitting among life insurance sales agents. Journal of Personality and Social Psychology. 50:832-838   DOI
31 Silvera D, Martinussen M, Dahl T. 2001. The Tromso Social Intelligence Scale, a self-report measure of social intelligence. Scandinavian Journal Psychology. 42:313-319   DOI   ScienceOn
32 Spector PE. 1985. Measurement of human service staff satisfaction: development of the job satisfaction survey. American Journal of Community Psychology. 13(6):693-713   DOI   ScienceOn
33 Weigl M, Hornung S, Parker SK, Petru R, Glaser J, Angerer P. 2010. Work engagement accumulation of task, social, personal resources: a three-wave structural equation model. Journal of Vocational Behavior. 77(1): 140-153   DOI
34 Youssef CM, Luthans F. 2007. Positive organizational behavior in the workplace: the impact of hope, optimism and resiliency. Journal of Management. 33:774-800
35 Gini G. 2006. Brief report: adaptation of the Italian version of the Tromso social intelligence scale to the adolescent population. Journal of Adolescence. 29(2):307-312   DOI
36 Betty RW, Schnier CE. 1981. Personnel administration: An experimental Skill Building Approach. 2nd ed., Addison- Wesley Publishing Company: New York. NY.