The Association between Perceived Job Performance of Hospital Coordinators and the Satisfaction of Medical Workers |
Seo, Eun Kyung
(Department of Health Science, Graduate School of Chosun University)
Han, Mi Ah (Department of Preventive Medicine, College of Medicine, Chosun University) Park, Jong (Department of Preventive Medicine, College of Medicine, Chosun University) Ryu, So Yeon (Department of Preventive Medicine, College of Medicine, Chosun University) Choi, Seong Woo (Department of Preventive Medicine, College of Medicine, Chosun University) Kim, Hae-Ran (Department of Nursing, Honam University) |
1 | Cheon HW, Lee HS. Job satisfaction according to the management system of dental auxiliaries. J Korean Acad Oral Health 2010; 34(1): 72-82 |
2 | Cho KW, Kim CH. A study on performance perceptions of hospital coordinators. Korean J Health Service Manage 2009; 3(1): 21-28 |
3 | Choi BK, Han SJ, Kwon SB, Jung JY, Cho MS, et al. A research on service and awareness of dental coordinators by manpower at dental care service institutions. J Korean Acad Dental Hygiene Education 2006; 6(4): 437-453 |
4 | Choi HJ, Yang JH, Chang DM. Impact of internal marketing on job satisfaction, job commitment, organizational commitment, and customer orientation in hospital employees. J Korea Contents Assoc 2014; 14(11):783-797 DOI |
5 | Heo EJ, Kim SB. The effects of relational benefits on customer satisfaction and relational continuance intention in the market of cosmetic medicine. Acad Customer Satisfaction Manage 2014; 16(4): 67-86 |
6 | Choi HJ. A study on impact of internal marketing on job satisfaction, job commitment, organizational commitment, and customer orientation in hospital employees. Master's thesis. Inje University of Korea, Gyeongnam. 2014. p.50 |
7 | Choi YJ. Recognition on hospital coordinators and the effectiveness of the education & training - For students in the departments of nursing/health in some colleges in Ulsan area. J Psychol Behavior 2011; 3(2): 125-142 |
8 | Chung HT. Study on the role of hospital coordinators with system dynamics approach. Korean System Dynamics Review 2010; 11(4): 5-23 |
9 | Im BH, Jung YH, Kim HS. Effect on the job accomplishment of coordinator at dental clinics. J Korea Cont Assoc 2010; 10(11): 189-197 DOI |
10 | Jang HM, Jo SY. A study on marketing strategies of the cosmetic plastic surgery hospital attributes. Korean J Tourism Res 2013: 27(6): 117-136 |
11 | Jung YH, Im BH, Kim HS, A study on the role of hospital coordinator in primary health clinics. Korean J Health Service Manage 2010; 4(1): 71-86 |
12 | Kang SW, Lee MO. The effect of hospital coordinator role reaches to the customer satisfaction and performance of organization. Korean J Local Govern Admin Stud 2012; 26(2): 215-229 DOI |
13 | Kim MS. A study on the relationships among general hospital chief nurses' communication skills, job stress and nursing management competence. Master's thesis. Yonsei University of Korea. Seoul. 2016. p.15 |
14 | Kang SW, Lee MO. The importance-performance(IPA) analysis about the hospital coordinator job role in the service encounter. Korean J Local Govern Admin Stud 2009; 23(2): 251-267 |
15 | Kim JA. A study of hospital coordinator's job role, core competency effects on performance in hospital. Master's thesis. Kyounggi University of Korea, Gyeonggi. 2004. p.19-21 |
16 | Kim M, Hong NH. The effects of role conflict and self efficacy on job satisfaction for hospital coordinators. Korean J Hosp Manag 2009; 14(3): 104-131 |
17 | Kim MH, Jeong MY. Job satisfaction and influential factors of clinical nurses. J East-West Nurs Res 2012; 18(2):81-87 |
18 | Kim MH, Jung MS. The effect of head nurse's emotional leadership on nurse's job satisfaction & organizational commitment. J Korean Acad Nurs Adm 2010; 16(3):336-347 DOI |
19 | Kim YH. A Study on the effect of customer orientation in the hospital coordinator's role ambiguity and support situations. Korean J Hosp Manage 2013; 18(3): 1-26 |
20 | Lee JH, Na JE, Lee HJ. The influence of job characteristics of a medical tourism coordinator on job satisfaction and organizational commitment. J Tourism Leisure Res 2014; 26(6): 433-450 |
21 | Lee WS, Kim KY, Lee MS, Na BJ, Cho HW, et al. A study on the leadership of middle-level manager in general hospital. Health Ser Manage Rev 2007; 1(1): 23-31 |
22 | Ryou DH, Kim JG. A Study on the needs about Hospital Coordinators. J Information Technol 2007; 10(4):69-83 |
23 | Shin KS. Effect of leadership style of dental clinic director on job satisfaction oh the organizational members. Master's thesis. Kyunghee Universtiy of Korea. Seoul. 2009. p.35 |
24 | Yoo HS, Shim SY, Kim MS. The job analysis of head hospital coordinators based on the DACUM method. Korean J Hosp Manag 2016;21(3):37-52 |
25 | Yang HJ, Suh WS. Analyzing training program for hospital coordinators. J Korea Contents Assoc 2013; 13(12):530-539 DOI |