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Association between Emotional Labor and Symptoms of Depression among Bankers  

Chu, Sang-Hyo (Department of Occupational and Environmental Medicine, College of Medicine, Hanyang University)
Ryou, Hyun-Chul (Department of Occupational and Environmental Medicine, Wonjin Green Hospital)
Bae, Kyu-Jeong (Department of Occupational and Environmental Medicine, College of Medicine, Hanyang University)
Song, Jae-Chul (Department of Occupational and Environmental Medicine, College of Medicine, Hanyang University)
Lee, Soo-Jin (Department of Occupational and Environmental Medicine, College of Medicine, Hanyang University)
Kim, In-Ah (Department of Preventive Medicine, School of Medicine, Eulji University)
Publication Information
Annals of Occupational and Environmental Medicine / v.22, no.4, 2010 , pp. 316-323 More about this Journal
Abstract
Objectives: We focused on the relationship between symptoms of depression and emotional labor to investigate the mental health status of workers. Methods: In this cross-sectional study, a total of 2,346 workers among bankers were our study subjects. A self-administered questionnaire was used to assess the socio-demographics, job characteristics, emotional labor and, the Center for Epidemiologic Studies-Depression scale (CES-D). We used multiple logistic regression analysis to estimate the relationship between emotional labor and the symptoms of depression. Results: The prevalence of symptoms of depression among the survey subjects was 20.6%. After adjusting for confounding factors, emotional effort (OR: 1.7, 95% CI=1.28~2.31) and, emotional disharmony (OR: 4.5, 95% CI=3.13~6.44) in men and emotional effort (OR: 1.9, 95% CI=1.33~2.75), emotional disharmony (OR: 6.1, 95% CI=4.12~9.09) in women showed a statistically significant association with symptoms of depression. Conclusions: These results suggest that emotional disharmony and emotional effort are related to symptoms of depression. Managing emotional disharmony is important in managing symptoms of depression.
Keywords
Depression symptom; Emotional labor;
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Times Cited By KSCI : 2  (Citation Analysis)
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