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http://dx.doi.org/10.9723/jksiis.2018.23.1.123

The Effects of Affordance System Use on Agility and Performance  

Joung, Hyun Suk (계명대학교 경영학부)
Hong, Kwan Soo (계명대학교 경영학부)
Publication Information
Journal of Korea Society of Industrial Information Systems / v.23, no.1, 2018 , pp. 123-142 More about this Journal
Abstract
This study defined the concepts of change-readiness, affordance system, agility, and performance, which are becoming increasingly important and necessary in service industry. Also, by verifying the relationship among these factors based on theoretical and empirical researches, it proposed strategic implications for service firms to reinforce their competitiveness. The results of the analysis in this study are as follows. First, the factors of technology, organization, and environment had significant effects on affordance system. Second, affordance system had significant effects on both agility and performance. Third, agility had a significant effect on performance. Fourth, job uncertainty moderated the relationship between affordance system and agility, but not between affordance system and performance. The results suggest that affordance system is a highly effective method of improving agility of the frontline employees. To maximize the utility of affordance system, sufficient change-readiness in technological, organizational, and environmental factors are required. Reasons and implications of these observed relationships are discussed.
Keywords
Affordance System; Change-Readiness; Technology-Organization-Environment; Agility; Job Uncertainty;
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