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http://dx.doi.org/10.9723/jksiis.2016.21.4.055

A Study on Frequency Analysis of Websites Quality Evaluation Factors  

Kwon, Youngjik (대구대학교 컴퓨터IT공학부)
Publication Information
Journal of Korea Society of Industrial Information Systems / v.21, no.4, 2016 , pp. 55-66 More about this Journal
Abstract
In this paper, 99 evaluation factors for website quality were derived from 79 research papers. Among them, 19 factors which are quoted in more than 7 research papers are summarized. The followings show such summarized factors: (1) Reliability (2) Ease of use (3) Design (4) Response time (5) Information Quality (6) Learnability (7) Accessibility (8) Effectiveness (9) Navigation (10) Sensibility (11) Accuracy (12) Contents (13) Aesthetic Impression (14) Completeness (15) Sympathy (16) Security (17) Delivery (18) Interaction (19) Responsibility.
Keywords
Websites Quality Evaluation Factors; Frequency Analysis;
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Times Cited By KSCI : 1  (Citation Analysis)
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