1 |
B. Schneider, "The climate for service: an application of the climate construct. In B. Schneider (Ed.), Organizational climate and culture(pp.383-412)," San Francisco: Jossey-Bass. 1990.
|
2 |
Y. S. Jung, "A study on the antecedent and outcome variables of service climate which sales employees of automobile sales channel perceive," Korean Marketing Association, Vol. 27, pp. 85-112, 2012.
|
3 |
F. R. Dwyer, H. S. Paul, S. Oh, "Developing buyer-seller relationships," Journal of Marketing Research, Vol. 51, No. 2, pp.11-27, 1987.
DOI
ScienceOn
|
4 |
M. Zeelenberg, R. Pieters, "Beyond valence in customer dissatisfaction: a review and new findings on behavioral responses to regret and disappointment in failed services," Journal of Business Research, Vol. 57, No. 4, pp.445-455, 2004.
DOI
ScienceOn
|
5 |
F. D. Davis, "User acceptance of information technology: system characteristics, user perceptions and behavioral impacts," International journal of man-machine studies, Vol. 38, No. 3, pp.475-487, 1993.
DOI
ScienceOn
|
6 |
B. H. Kang, S. J. Oh, "An empirical study on moderation effects of environmental uncertainty on processes of promoting and mitigating dissolution intention," Korean Studies Information Service System, Vol. 34, No. 5, pp.1501-1533, 2005.
|
7 |
S. M. Keaveney, "Customer switching behavior in service industries: an exploratory study," Journal of Marketing, Vol. 59, No. 2, pp.71-82, 1995.
|
8 |
A. Gustafsson, M. D. Johnson, I. Roos, "The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention," Journal of Marketing, Vol. 69, No. 4, pp.210-218, 2005.
DOI
ScienceOn
|
9 |
J. Sweeney, J. Swait, "The effects of brand credibility on customer loyalty," Journal of Retailing and Consumer Services, Vol. 15, No. 3, pp.179-193, 2008.
DOI
ScienceOn
|
10 |
S. Boztepe, "User value: competing theories and models," International Journal of Design, Vol. 1, No. 2, pp.55-63, 2007.
|
11 |
J. H. Ahn, S. P. Han, Y. S. Lee, "Customer churn analysis: churn determinants and mediation effects of partial defection in the korean mobile telecommunications service industry," Telecommunications Policy, Vol. 30, No. 10-11, pp.552-568, 2006.
DOI
ScienceOn
|
12 |
M. Y. Lee, J. B. Kim, "Relationship termination in distributor-manufacturer working relationships," Service Management Society, Vol 7, No 2, pp.201-234, 2006.
|
13 |
Y. K. Seo, "Determinants for customer satisfaction of the smart phone," Korea Corporation Management Association, Vol. 20, No. 3, pp.41-56, 2013.
|
14 |
H. S. Cho, S. B. Yang, "The study on the effects of system quality of smart phone on use of intention," Korean Society of Computer Information, Vol. 16, No. 5, pp.147-152, 2011.
과학기술학회마을
DOI
|
15 |
V. Zeithaml, "Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence," Journal of Marketing, Vol. 52, No. 3, pp.2-22, 1988.
DOI
ScienceOn
|
16 |
E. J. Lee, J. W. Overby, "Creating value for online shoppers: Implications for satisfaction and loyalty," Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol. 17, pp.54-67, 2004.
|
17 |
C. H. Wu, R. D. Liang, "Effects of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants," International Journal of Hospitality Management, Vol. 28, No 4, pp.586-593, 2009.
DOI
ScienceOn
|
18 |
H. W. Schroeder, "Giving voice to the experiential value of natural environments," The Humanistic Psychologist, Vol. 40, No. 2, pp.136-152, 2012.
DOI
|
19 |
J. H. Park, S. H. Han, "Defining and analyzing user value of smartphones," The Ergonomics Society of Korea, May, 2012, pp.312-315.
|
20 |
R. L. Thompson, C. A. Higgins, J. M. Howell, "Personal computing: toward a conceptual model of utilization," MIS Quarterly, Vol. 15, No. 1, pp.125-142, 1991.
DOI
ScienceOn
|
21 |
E. H. Lee, "A study on user perception of public library information service using Smart phone," Thesis in Yonsei University, 2011.
|
22 |
V. Venkatesh, M. G. Morris, G. B. Davis, F.D. Davis, "User acceptance of information technology: toward a unified view," MIS Quarterly, Vol. 27, No. 3, pp.425-478, 2003.
DOI
|
23 |
W. DeLone, E. MCLean, "The DeLone and McLean model of information systems success: a ten-year update," Journal of Management Information Systems, Vol. 19, No. 4, pp.9-30, 2003.
DOI
|
24 |
H. Choi, Y. J. Choi, "The impact of smartphone application quality factors on trust and the users' continuance intention according to gender," Journal of the Korea Industrial Information System Society, Vol. 16, No. 4, pp.151-162, 2011.
|
25 |
H. S. Hwang, S. H. Lee, S. Y. Kim, "A study of factors for evaluating smartphone selection and use using fuzzy AHP," Journal of the Korea Industrial Information System Society, Vol. 16, No. 4, pp.107-117, 2011.
과학기술학회마을
DOI
|
26 |
M. B. Lee, "A study of factors influencing the intention to use smartphone," Journal of the Korea Industrial Information System Society , Vol. 16, No. 4, pp.139-149, 2011.
과학기술학회마을
DOI
|
27 |
R. Oliver, "A cognitive model of the antecedents and consequences of satisfaction decisions," Journal of Marketing Research, Vol. 17, No. 4, pp.460-469, 1980.
DOI
ScienceOn
|
28 |
E. Shiu, J. Hair, R. Bush, D. Ortinau, "Marketing research(1st ed.)," Berkshire: McGraw-Hill Education, 2009.
|
29 |
H. S. Bansal, S. F. Taylor, "The service provider switching model: a model of consumer switching behavior in the services industry," Journal of Service Research, Vol. 2, No. 2, pp.200-218, 1999.
DOI
|
30 |
M. Colgate, V. Nguyen, C. Lee, "Back from the brink - why customers stay," Journal of Service Research, Vol. 9, No. 3, pp.211-228, 2007.
DOI
|
31 |
J. C. Nunnally, "Psychometric theory(2nd ed.)," McGraw-Hill, New York. pp. 244-245, 1978.
|
32 |
T. A. Brown, "Confirmatory factor analysis for applied research," The Guilford Press, 72 Spring Street, New York. 2006.
|
33 |
J. Hair, W. Black, B. Babin, R. Anderson, R. Tatham, "Multivariate data analysis (6th ed)," New Jersey: Prentice Hall, 2006.
|
34 |
Xinhua, "China mobile phone users reached 940 million," Sep. 26. 2011.
|
35 |
M. J. Mu. "An empirical study for the extended technology acceptance model(tam) on performance expectancy and switching intention," Dissertation in Hansung University, 2014.
|
36 |
Gartner (2013). http://www.gartner.com/newsroom/id/2482816)
|
37 |
J. Chen, D. Yen, K. Chen, "The acceptance and diffusion of the innovative smartphone use: a case study of a delivery service company in logistics," Information & Management, Vol. 46, No. 4, pp.241-248, 2009.
DOI
ScienceOn
|
38 |
The Statistics Portal(2013). http://www.statista.com/topics/1416/smartphone-market-in-china/)
|
39 |
S. H. Kim, "Effects of perceived attributes on the purchase intention of smart-phone," Korea Digital Contents Society, Vol. 10, No. 9, pp.318-326, 2010.
과학기술학회마을
DOI
|
40 |
D. Jobber, J. Fahy, "Foundations of marketing (2nd)," Berkshire: McGraw-Hill Higher Education, 2009.
|
41 |
H. Verkasalo, C. Lopez-Nicolas, F. Molina-Castillo, H. Bouwman, "Analysis of users and non-users of smart phone applications," Telematics and Informatics, Vol. 27, No. 3, pp.242-255, 2010.
DOI
ScienceOn
|
42 |
S. G. Kim, "The influences of user environments and intrinsic features of smart phone on the perceived usability and receptively," Thesis in Hong-ik University, 2009.
|
43 |
B. G. Lee, Y. K. Yeo, K. Y. Kim, J. H. Lee, "Effects of trust and cognitive absorption on smart phone use and user satisfaction," Journal of Information Processing Systems, Vol. 17-D, No. 6, pp. 471-480, 2010.
과학기술학회마을
DOI
|
44 |
J. Y. Han, S. B. Kang, T. S. Moon, "An empirical study on perceived value and continuous intention to use of smart phone, and the moderating effect of personal innovativeness," Asia Pacific Journal of Information Systems, Vol. 23, No. 4, pp. 53-83, 2013.
DOI
|
45 |
F. D. Davis, "Perceived usefulness, perceived ease of use, and user acceptance of information technology," MIS Quarterly Vol. 13, No. 3, pp. 319-340, 1989.
DOI
ScienceOn
|
46 |
S. L. You, S. J. Park, X. Dong, "A study of behavioral intention to use high-tech products: Korea and China," Korean Industrial Economic Association, Vol. 323, No. 5, pp.839-859, 2007.
|
47 |
D. Lee, S. Lee, D. Olson, S. Chung, "The effect of organizational support on ERP implementation," Industrial Management and Data Systems, Vol. 110, No. 2, pp. 269-283, 2010.
DOI
|
48 |
J. Suh, "A comparative study of consumers' perceived choice and attitudes toward using smartphone in Korea and China," Thesis in Konkuk University, 2010.
|
49 |
N. H. Choi, D. J. Lee, Y. Y. Hwang, "A study on information search effort, outcome and satisfaction - a cross-cultural comparison of the Korean and the Chinese," The Korean Academic Association of Business Administration, Vol. 40, No. 4, pp.1967-2002, 2003.
|
50 |
K. D. Nam, H. J. Cho, J. Suh, J. W. Lee, "A comparative study of consumers' perceived choice and attitudes toward using smartphone in Korea and China," Korea Research Society for Customs, Vol. 12, No. 4, pp.479-503, 2011.
|
51 |
iResearch (2012). 2011-2012 China Smartphone Market Research http://www.iresearchchina.com/reports/4095.html
|
52 |
G. H. Park, "Search for answers in 2014 IT(Smart phone) of soft landing…: non-US," Daishin Securities, 2013.
|
53 |
Portio Research(2009). "Smartphone Futures 2009-2014" http://www.portioresearch.com/en/major-reports/archive/smartphone-futures-2009-2014.aspx
|
54 |
V. Venkatesh, F. Davis, "A theoretical extension of the technology acceptance model: four longitudinal field studies," Management science, Vol. 46, No. 2, pp. 186-204, 2000.
DOI
ScienceOn
|
55 |
E. M. Rogers, "Diffusion of innovations (5th ed.)," New York: Free Press, 2003.
|
56 |
N. Donthu, A. Garcia, "The internet shopper," Journal of Advertising Research, Vol. 39, No. 3, pp.52-58, 1999.
|
57 |
D. Midgley, G. Dowling, "Innovativeness: the concept and its measurement," Journal of consumer research, Vol. 4, pp. 229-242, 1978.
DOI
ScienceOn
|
58 |
C. Lopez-Nicolas, F. Molina-Castillo, H. Bouwman, "An assessment of advanced mobile services acceptance: contributions from TAM and diffusion theory models," Information & Management, Vol 45, No 6, pp.359-364, 2008.
DOI
ScienceOn
|
59 |
M. Pagani, "Determinants of adoption of third generation mobile multimedia services," Journal of Interactive Marketing, Vol. 18, No. 3, pp.46-59, 2004.
DOI
ScienceOn
|
60 |
Y. S. Kim, "Impact of emotional elements of smartphone design on brand preference and brand loyalty," The Korean Society of Design Culture, Vol. 19, No. 4, pp.1598-6497, 2013.
|
61 |
M. S. Choi, "An empirical study on the factors of smart phone acceptance - based on the personal innovativeness, social influence and user interface," Design Forum, Vol. 33, pp. 189-200, 2011.
|
62 |
J. H. Kim, "A study on the acceptance intention for smart phone: using an extended TAM," Thesis in Konkuk University, 2010.
|
63 |
J. C. Park, "A study on customer satisfaction with self technological-based product : critical incident technique," Korean Society of Design Science, Vol. 17, No. 3, pp.283-292, 2003.
|
64 |
P. Doney, J. Cannon, "An examination of the nature of trust in buyer-seller relationships," Journal of Marketing, Vol 61, No 2, pp.35-51, 1997.
DOI
ScienceOn
|
65 |
D. DelVecchio, "Moving beyond fit: the role of brand portfolio characteristics in consumer evaluations of brand reliability," Journal of Product and Brand Management, Vol. 9, No. 7, pp.457-471, 2000.
DOI
ScienceOn
|
66 |
The Korea Economic Daily, A18. Sep. 1. 2014.
|
67 |
N. D. Kim, I. S. Choi, D. H. Yoon, "What consumers want," The Korea Economic Daily, Hangkyung BP, 2010.
|
68 |
S. L. Kim, "Statement and implication for convergence of smart phones and payment sector," Payment System and Information Technology, Vol. 39, pp.1-28, 2010.
|
69 |
J. H. Heo, D. H. Ham, S. H. Park, C. S. Song, W. C. Yoon, "A framework for evaluating the usability of mobile phones based on multi-level, hierarchical model of usability factors," Interacting with Computers, Vol 21, No. 4, pp.263-275, 2009.
DOI
|
70 |
J. W. Cho, DIGITALTIMES, Sep. 14. 2014.
|
71 |
DIGITALTIMES "Does not matter app store?", June 16. 2010.
|
72 |
Betanews(2011). http://www.betanews.net/bbs/read.html?amp;mkind=198&page=1&num=551873
|
73 |
ZDnet.Korea (2009). http://www.zdnet.co.kr/news/news_view.asp?artice_id=20090304145149&type=det
|
74 |
C. Park and K.H. Ryu, "Presence and future of the smart phone based on platform," Korea Digital Contents Society, Vol. 8, No. 2, pp.24-27, 2010.
|
75 |
B. Schneider, S. White, M. Paul, "Linking service climate and customer perceptions of service quality: test of a causal model," Journal of Applied Psychology, Vol. 83, No. 2, pp.150-163, 1998.
DOI
|
76 |
K. H. Lee, S. C. Shin, I. J. Cho, "Derivation of evaluation item about smart phones application development platform," Journal of the Engineering, Vol. 13, No. 1, pp.1-11, 2011.
|
77 |
C. Meadow, W. Yuan, "Measuring the impact of information: defining the concepts," Information Processing & Management, Vol. 33, No. 6, pp.697-714, 1997.
DOI
ScienceOn
|