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http://dx.doi.org/10.9723/jksiis.2010.15.4.071

Impact of IS Employees' Interpersonal Conflict on Turnover Intention  

Kim, Young-Kyun (인천대학교 경영학부)
Publication Information
Journal of Korea Society of Industrial Information Systems / v.15, no.4, 2010 , pp. 71-81 More about this Journal
Abstract
The purpose of this study is to examine the moderating effects of the Leader-member exchange(LMX) on relationship between the interpersonal conflict and turnover intention. Since effective management of IS personnel is important issue for the IS related researchers and practitioners since their turnover rate has been known to be high and skilled personnel have been in short supply. We develop the hypotheses from the prior studies and empirically testing them in the context of IS personnels from various companies located in vicinity of capital city of Korea. This empirical study show interesting results. Good leader-member exchange has the moderating effect on the management of interpersonal conflict level and drastic reduction of the turnover behavior. Based on the analyzed results, we discussed the theoretical implications and limitations.
Keywords
Interpersonal Conflict of IS; Turnover Intention; Leder-member exchange; VDL;
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