Browse > Article
http://dx.doi.org/10.11627/jkise.2018.41.2.133

The Effect of QM Activities on the Management Results of Small and Medium sized Enterprises in South Korea  

Jung, S.I. (School of I. E, Kumoh Nat'l Institute of Technology)
Kwon, J.H. (School of I. E, Kumoh Nat'l Institute of Technology)
Oh, H.S. (Dept. of IME, Hannam University)
Lee, S.J. (School of I. E, Kumoh Nat'l Institute of Technology)
Cho, J.H. (School of I. E, Kumoh Nat'l Institute of Technology)
Publication Information
Journal of Korean Society of Industrial and Systems Engineering / v.41, no.2, 2018 , pp. 133-140 More about this Journal
Abstract
In this study, a correlation between execution of quality management activities and their results was verified by applying the Malcolm Baldrige model (hereafter referred to as the MB model) as a quality management performance measurement indicator for small and medium enterprises (SMEs) in South Korea. To achieve this goal, we need to determine whether the categorical requirements in the MB model are recognized consistently in SMEs, as a prerequisite. To this end, factor analysis was conducted for measurement variables in each category, which revealed that the process indicator was made up of six factors and the outcome indicator was made up of five factors, like those configured in the MB model. This result can be interpreted to mean that the requirements in each category of the MB model were well produced and recognized consistently throughout SMEs in South Korea. In addition, the analysis of causality between the process indicator (quality management activities) and the outcome indicator (management results) showed high causality between them. Although the quality management levels of SMEs in South Korea are inferior to those of conglomerates or other national quality award-winning companies, this study is significant in that the causality between quality management activities and results was verified, since this study targeted SMEs in South Korea as the target of investigation. Thus, it is empirically proven that the MB model can contribute to improved management results for SMEs in Korea.
Keywords
Quality Information System; CTQ; CTP; AHP; Indicative Planning; Contingency Approach;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 Cho, J.H., Quality Management, Lecture notes, Department of Industrial and Systems Engineering, Kumoh National Institute of Technology, 2011.
2 Choe, H.G., A Study on the Key Dimensions and Developmental Stages of Quality Management, [Doctoral Dissertation], Graduate School of Ewha Womans University, 1998.
3 Eskildson, L., TQM's Role in Corporate Success : Analyzing the Evidence, National Productivity Review, 1995, Vol. 14, No. 4, pp. 26-27.
4 Feigenbaum, A.V., Total Quality Control, 3rd ed, McGraw-Hill, New York, NY, 1983.
5 Flynn, B.B., Schroeder, R.G., and Sakakibara, S., A Framework for Quality Management Research and an Associated Measurement Instrument, Journal of Operations Management, 1994, Vol. 11, No. 4, pp. 339-366.   DOI
6 GAO/NSIAD-9-190, US Companies Improve Performance Through Quality Efforts, General Accounting Office, Washington, D.C., 1991.
7 Garvin, D.A., Quality on the Line, Harvard Business Review, 1983, Vol. 61, No. 5, pp. 65-75.
8 Hendricks, K.B. and Singhal, V.R., Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality, Management Science, 1997, Vol. 43, No. 9, pp. 1258-1274.   DOI
9 Hendricks, K.B. and Singhal, V.R., The Long-Run Stock Price Performance of Firms with Effective TQM Programs, Management Science, 2001, Vol. 49, No. 3, pp. 359-368.
10 Hodlin, S.F., TQM and Malcolm Baldrige : A Practitioner Approach, Proceedings of the TQM Conference, gopher://vaxvmax.nanson.edu, 1994.
11 Husband, S. and Mandal, P., A Conceptual Model for Quality Integrated Management in SMEs, International Journal of Quality & Reliability Management, 1999, Vol. 16, No. 7, pp. 699-713.   DOI
12 Jablonski, J.R., Implementing TQM, op. cit, 1992.
13 Jeon, S., Lee, D., and Bae, M., A study on the application Method of Munition's Quality Information based on Bigdata, Journal of the Korea Academia-Industrial Cooperation Society, 2016, Vol. 17, No. 6, pp. 315-325.   DOI
14 Jeon, W.S., The Effect of Total Quality Management and Performance Measurement System on Corporate Performance, [Doctoral Dissertation], Graduate School of Sogang University, 2003.
15 Jung, S.I., A Study on the Indices for the Performance Measurement in the Quality Management of SMEs : In the case of MBNQA, [Doctoral Dissertation], Graduate School Kumoh National Institute of Technology, unpublished, 2012.
16 Kim, S.W., Kwak, Y.H., and Choi, K.H., A Study on the Relationship between Quality Performance and Financial Performance, Korean Standards Association, 2005.
17 Luchs, R., Successful Businesses Compete On Quality-Not Cost., Long Range Planning, 1986, Vol. 19, No. 1, pp. 12-17.   DOI
18 Lee, J.K. and Yoo, H.J., A Study on Improving the Competitiveness of the Small and Medium-sized Company by TQM Survey, Journal of the Korean Society for Quality Management, 2004, Vol. 32, No. 3, pp. 94-107.
19 Lee, J.S., An Analysis of the Business Performance of Small and Medium Sized Firms by the Development Stages of Quality Management, Productivity Review, 2005, Vol. 19, No. 1, p. 89.
20 Leonard, F.S. and Sasser, W.E., The Incline of Quality, Harvard Business Review, 1982, Vol. 23, pp. 163-171.
21 Park, J.H., Quality Management, Parkyoungsa, 1994.
22 Porter, L.J. and Parker, A.J., Total Quality Management-The Critical Success Factors, Total Quality Management, 1993, Vol. 4, No. 1, pp. 13-22.   DOI
23 Ross, J.E., Total Quality Management : Text, Cases and Readings, St. Lucie Press, 1993.
24 Black, S.A. and Porter, L.J., Identification of the Critical Factors of TQM, Decision Science, 1996, Vol. 27, No. 1, pp. 1-21.   DOI
25 Adam, E.E. Jr., Alternative Quality Improvement Practices and Organization Performance, Journal of Operations Management, 1994, Vol. 12, No. 1, pp. 27-44.   DOI
26 Ahire, S.L., Golhar, D.Y., and Waller, M.A., Development and Validation of TQM Implementation Constructs, Decision Sciences, 1996, Vol. 28, No. 1, pp. 23-56.
27 Bank, J., The Essence of Total Quality Management, Prentice Hall Inc, 1992.
28 Bossink, B.A.G., Gieskes, J.F.B., and Pas, T.N.M., Diagnosing Total Quality Management-Part 1, Total Quality Management, 1992, Vol. 3, No. 3, pp. 223-231.   DOI
29 Chang, Y.S., Laboriz, G., and Rosansky, W., Making Quality Work, Harper Business, New York, NY, 1993.
30 Saraph, J.V., Benson, P.G., and Schroeder, R.G., An Instrument for Measuring the Critical Factors of Quality Management, Decision Sciences, 1989, Vol. 20, No. 4, pp. 810-829.   DOI
31 Shin, H.C., A Study on the between Performance Eva- luation System and Quality Result, Journal of Management Research, Institute of Management, 1998, Vol. 23, pp. 147-171.
32 Shin, W.S., Hierarchically Associated Quality Performance Measurements in Quality Management, Journal of the Korean Society for Quality Management, 1999, Vol. 27, No. 2, pp. 163-182.
33 Tunalv, C., Manufacturing Strategy : Plans and Business Performance, International Journal of Operations & Production Management, 1992, Vol. 12, No. 3, pp. 4-24.   DOI
34 Cho, J.H., Jang, D.S., Lee, S.J., Suh, J.Y., Kim, I.N., and Chung, C.W., Efficient Method of Fixing the Setting (4M standardization) in Melting Furnace Operation, Journal of Society of Korea Industrial and Systems Engineering, 2007, Vol. 30, No. 1, pp. 96-104.
35 Stephens, P.R., Small Business and High Performance Management Practices, [Ph.D. Dissertation], University of Cincinnati, 2000.
36 Suh, Y.H. and Lee, H.S., A Study on the Financial Performance of Korean Quality Award Firms in the Stock Market, Journal of the Korean Society for Quality Management, 1999, Vol. 27, No. 3, pp. 51-66.
37 Tenner, A.R. and Detoro, I.J., TQM : Three Steps to Continuous Improvement, Addison Wesley, 1992.
38 Tomkovich, J.M., An Evaluation Management Practices to Very Small Businesses : Evidence From Small Accounting Firms, Colorado Technical University, 1999.
39 Yusof, S.M. and Aspinwall, E., A Conceptual Framework for TQM Implementation for SMEs, TQM Magazine, 2000, Vol. 12, No. 1, pp. 31-36.   DOI