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http://dx.doi.org/10.11627/jkise.2013.36.3.34

Business Process Analysis Based on Event-driven Process Chain Model  

Kang, Jun-Gyu (Department of Industrial and Management Engineering, Sungkyul University)
Lim, Seung-Kil (Department of Industrial and Management Engineering, Sungkyul University)
Publication Information
Journal of Korean Society of Industrial and Systems Engineering / v.36, no.3, 2013 , pp. 34-42 More about this Journal
Abstract
In this study, we develop a method for analyzing business process based on the event-driven process chain (EPC) model. The method consists of five stages such as identifying abnormal events, finding causes for the abnormal events and problems caused by the abnormal events, making cause-and-effect chains, drawing root-cause map, and defining improvement areas. We illustrate how to apply the method with some examples for the domestic registered mail delivery process.
Keywords
Process Analysis Method; Event-driven Process Chain; Mail Delivery Process;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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