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http://dx.doi.org/10.11627/jkise.2013.36.2.25

A Comparative Study on Management Quality Activities and Performance by Industrial Classification  

Chung, Young-Bae (Dept. of Industrial and Management Engineering, Incheon National University)
Kim, Yon-Soo (Dept. of Industrial and Management Engineering, Incheon National University)
Publication Information
Journal of Korean Society of Industrial and Systems Engineering / v.36, no.2, 2013 , pp. 25-31 More about this Journal
Abstract
This paper analyzed the management quality activities and performance based on industrial types. We divided the business into four industrial types, manufacturing industry, service industry, medical institution and public enterprise. We analyzed the differences of the elements of management quality in industrial types. The results show that leadership, measurement, analysis and knowledge management and workforce focus categories are not significant and strategic planning, customer and market focus, process management and performance categories are significant. This paper proposes the directions of management quality activities and performance according to industrial types based on these results.
Keywords
Malcolm Baldrige's Model; Management Quality Activities; Management Quality Performance;
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  • Reference
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