Browse > Article
http://dx.doi.org/10.11627/jkise.2012.35.4.48

A Study for Establishing Key Performance Indicators of R&D Departments  

Cho, Nam Wook (Department of Industrial and Information Systems Engineering, Seoul National University of Science and Technology)
Kim, Tae-Sung (School of Industrial Engineering, Kumoh National Institute of Technology)
Publication Information
Journal of Korean Society of Industrial and Systems Engineering / v.35, no.4, 2012 , pp. 48-54 More about this Journal
Abstract
In this paper, quantitative and systematic procedures for establishing Key Performance Indicators (KPI's) of R&D departments are presented. The proposed methodology is composed of 4 steps : 1) identification of critical success factors, 2) identification of potential KPI's, 3) determination of KPI's and 4) monitoring and execution. A Strategy Map has been presented to better align KPI's with a company's competitive strategies. Also, Analytical Hierarchy Planning (AHP) is used to determine weights of KPI's and Data Envelopment Analysis (DEA) is used to analyze the effectiveness of R&D departments. To demonstrate its validity of the proposed method, it has been applied to the R&D divisions of a semiconductor company.
Keywords
Key Performance Indicator; Analytical Hierarchy Planning; Data Envelopment Analysis;
Citations & Related Records
Times Cited By KSCI : 5  (Citation Analysis)
연도 인용수 순위
1 Kwon, Y.D., Whang, I.K., Lee, J.H., and Suh, W.S., Development of BSC Key Performance Indicator(KPI) in Emergency Medical Center. The Korean Journal of Health Economics and Policy, 2010, Vol. 16, No. 3, p 17-39.
2 Kim, G.H. and Nam, Y.J., A Study on Development of Performance Indicators for Korean Public Libraries. Journal of the Korean Library and Information Science Society, 2008, Vol. 42, No. 4, p 113-139.   DOI
3 Kim, S.M., A Study on Using the Balanced Scorecard in the Evaluation and Management of Public Organization : Focused on the Case Study of HAMONI. The Korean Governance Review, 2005, Vol. 13, No. 2, p 291-319.
4 Kim, J.T., Study on Developing BSC-based Public Library Performance Indicator Model. Journal of the Korea Library and Information Science Society, 2009, Vol. 40, No. 1, p 47-71.
5 Kim, H.J., A Study on the Development of KPI in Golf Resort Business in Korea Using BSC. Journal of Tourism and Leisure Research, 2009, Vol. 21, No. 4, p 147-172.
6 Nam, Y.J., Lee, S.Y., and Chang, B.S., The Study of BSC Balanced Scorecard of School Library. Journal of the Korean Library and Information Science Society, 2008, Vol. 42, No. 2, p 277-294.   DOI
7 Min, D.K. and Kim, K.J., The Development of The Business Performance Metric : Framework and Application Scenarios. Proceedings of The Korean Operations Research and Management Science Society/Korean Institute of Industrial Engineers Conference, 2005, p 579-584.
8 Park, M.S. and Ahn, Y.H., Framework for Supply Chain Management Performance Measure. Journal of the Korean Society of Supply Chain Management, 2003, Vol. 3, No. 1, p 41-52.
9 Sohn, M.H., Kim, J.G., You, T.W., Rhim, H.S., and Lee, H.S., A Comparative Analysis of Balanced Scorecard Performance Measures Based on Business Strategy. Asia Pacific Journal of Information Systems, 2003, Vol. 13, No. 1, p 1-22.
10 Shih, Y.H., A Study on SCM Service Quality Measurement using Logistics Performance Indicators. Proceedings of Korean Society for Quality Management Conference, 2005, p 493-496.
11 Ahn, K.S. and Ryu, H.L., A study on the limitation of BSC for the performance evaluation of the government department : focusing on the Korea coast guard. Journal of Korean Association for Policy Science, 2011, Vol. 15, No. 4, p 261-284.
12 Yoon, W.S., Lee, H.K., Maeng, S.J., and Song, J.H., Development of Key Performance Indicators(KPI) for the Nursing Department in the Military Hospital Journal of military nursing, research, Analysis, 2012, Vol. 30, No. 1.
13 Lee, S.H., A Case Study on Application of BSC to Public Sectors. Korean Public Administration Review, 2006, Vol. 40, No. 1.
14 Lee, D.H., Kim, S.H., Kwon, G.D., Kim, M.K., and Kim, S.K., The Management Evaluation Key Performance Indicators of Korean Construction Firms. Journal of the Korean Institute of Building Construction, 2011, Vol. 11, No. 1, p 35-44.   DOI
15 Lim, H. and Rhim, H.S., A study on the improvement of performance indicators in strategy map using by social network theory-focused on the K-institute case. Productivity Review, 2009, Vol. 23, No. 4.
16 Lim, Y.H., Sohn, M.H., and Lee, H.S., Analyzing Weighting of Corporate IT Performance Measures by IT Balanced Scorecard. Koran Management Review, 2005, Vol. 34, No. 6, p 1807-1828.
17 Lee, J.I., A Practical Guide for KPI development. LG Business Insight, 2000, Vol. 7, No. 12, p 36-42.
18 Lee, H.J., Kim, W.J., and Kim, C.S., A Study on Developing the Performance Evaluation Indicators of Defense R&D Test Development Projects. IE Interfaces, 2010, Vol. 23, No. 1, p 78-88.
19 Chung, T.W., Development of Management Performance Index Building BSC System for Hotels. The Journal of the Korea Contents Association, 2008, Vol. 8, No. 9, p 234-241.   DOI
20 Kaplan, R.S. and Norton, D.P., The Balanced Scorecard-Measures That Drive Performance. Harvard Business Review, January-February, 1992.
21 Van Der Zee, J. and Jong, B.D., Alignment is not enough : Integrating Business and Information Technology Management with the Balanced Scorecard, Journal of Management Information, 1999, Vol. 16, No. 2.