Browse > Article

Development of a Product Specification Based Quotation Management System for Customer-Oriented Manufacturing Enterprise  

Jung, Soon-Il (Department of Industrial Engineering, University of Ulsan)
Kim, Jae-Gyun (Department of Industrial Engineering, University of Ulsan)
Jang, Gil-Sang (College of Business Administration, University of Ulsan)
Publication Information
Journal of Korean Society of Industrial and Systems Engineering / v.30, no.4, 2007 , pp. 141-154 More about this Journal
Abstract
Nowadays, customer-oriented manufacturing enterprises such as airplane, ship, ship engine, etc are knowledge-intensive and higher added value industries. In these companies, to quickly respond customer's order, a quotation management is a very important task. But, this task is very complex, time-consuming, resource- consuming, and difficult process because it is related with many departments within a company. In this paper, for the effective and efficient quotation management, the concept of product specification framework is introduced because a quotation BOM (bills of material) can be created from product specification. Also, this paper presents the product specification framework based quotation management process and implements the quotation management system for the ship engine division of 'H' company, one of customer-oriented manufacturing enterprises. As a result, the proposed quotation management concept reduced a lead time of drawing out quotations from $3{\sim}10$ days to 1 hour. And, the constructed quotation management system achieved a rapidity, accuracy, quality, and workload reduction of the quotation management process.
Keywords
Customer-Oriented Manufacturing; Product Specification; Quotation Management; Quotation BOM;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Salvador, F. and Forza, C.; 'Configuring products to address the customization responsiveness squeeze : A survey of management issues and opportunities,' Int. J. Production Economics, 91 : 2004
2 Mittal, S. and Frayman, F.; 'Towards a generic model of configuration tasks,' International Joint Conference on Artificial Intelligence: 1395-1401, 1989
3 Tiihonen, J., Soininen, T., Mannisto, T., and Sulonen, R.; 'State-of-the-practice in product configuration-a survey of 10 cases in the finnish industry, in: T. Tomiyama, M. Mantyla, S. Finger (Eds.), Knowledge Intensive CAD,' 1, Chapman & Hall, 1996
4 Ryu, Y. U.; 'A hierarchical constraint satisfac- tion approach to product selection for electronic shopping support,' IEEE Transactions on Systems, Man and Cybernetics-Part A : Systems and Humans, 29(6) : 1999
5 Ziipfel, G.; 'Customer-order-driven production: An economical concept for responding to demand uncertainty?,' Int. J. Production Economics: 56-57, 1998
6 Simpson, T. W., Seepersad, C. C., and Mistree, F., 'Balancing commonality and performance within the concurrent design of multiple products in a product family,' Concurrent Engineering: Research and Applications, 9(3) : 2001
7 Hvam, L., Pape, S., and Nielsen, M. K.; 'Improving the quotation process with product configuration,' Computers in Industry: 607-621, 2006
8 Krause, F. L., Kimura, F., and Kjellberg, T.; 'Product Modelling,' Annals of the CIRP, 42(2) : 1993
9 Jorgensen, K .A. and Raunsbaek, T.; 'Design of product configuration management systems,' Proceedings of the Second International Conference on Engineering Design and Automation, Maui, Hawaii, 1998
10 Forza, C. and Salvador, F.; 'Product configuration and inter-firm coordination: An innovative solution from a small manufacturing enterprise,' Computers in Industry, 49(1) : 2002