Browse > Article

Development of Web-based Logistics Information System Using Usability Evaluation  

Jang, Kyoung-Yeol (Department of Industrial Engineering, University of Incheon)
Byun, Sang-Kyu (Department of Industrial Engineering, University of Incheon)
Yoo, Woo-Sik (Department of Industrial Engineering, University of Incheon)
Publication Information
Journal of Korean Society of Industrial and Systems Engineering / v.29, no.4, 2006 , pp. 8-17 More about this Journal
Abstract
Presented in this paper was to evaluate and improve the usability of a web-based logistics information system. The system was developed for the domestic company to track and monitor its own transportation vehicles and for the customers to check the current location of their packages by using Global Positioning System (GPS) and Short Massage Service (SMS). Since the initial system was developed under a tight schedule set by the company, the system designers and programmers did not focus on the usability of the system but on the functionality. Consequently, some usability problems of the system were discovered during the heuristic usability evaluation. This study was required to solve these usability issues. Usability problems of the initial system were identified and analyzed, and the user's requirements for the system were re-evaluated to meet the company's expectation. Several alternative designs were developed by fitted guidelines and then a updated system was developed. The updated system had an empirical usability test to find how much the initial system was improved from the heuristic evaluation. Two kinds of data were gathered during the tests: objective (completion time and number of errors) and subjects' preference. Data showed the updated system is better than the initial system in terms of usability. Presented in this paper includes introduction of the Usability evaluation, usability engineering process applied in this research, alternative design of GUI, usability test and results.
Keywords
Heuristic Evaluation; Usability Test; Logistics Information System;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 김연실, 김수현; 전략적 Usability 평가 Framework, 2003
2 김용환, 양정진; '양방향 SMS Transaction 처리 및 장애 방지', 한국지능정보시스템학회 학술대회
3 Internet ITS; The Telematics Market in Japan in 2002 and Beyond, 2002
4 John, B. E. and Kieras, D. E.; 'The GOMS Family of User Interface Analysis Techniques: Comparison and Contrast,' ACM transactions on computer-human interaction, 3(4) : 320-351, 1996a   DOI   ScienceOn
5 남궁훈; SMS의 이해와 활용, 삼성 SDS IT Review, 2001. 9
6 SMS-Controlled Mains Sockets; Elektor Electronics, 29 : 12-19, 2003
7 Jonathan Lawrence, Mitchell Leung, Dain Rauscher Wessles; Telematics and Location-Based Services, 2001
8 Nielsen, J.; Usability engineering (Updated ed.), San Francisco, Calif.: Morgan Kaufmann Publishers, 1994b
9 Shackel, B.; 'Human factors and usability,' In Humancomputer interaction, Prentice Hall Press, pp. 27-41, 1990
10 Jim Mcgeough; Location-Basec Services and Technology, 2001
11 Nielsen, J.; 'Heuristic evaluation,' In Usability inspection methods, John Wiley & Sons, Inc., pp. 25-62, 1994a
12 Kieras, D. E.; 'Towards a practical GOMS model methodoloy for user interface design,' In Handbook of human-computer interaction (pp. xxxiii, 1167). Amsterdam, New York, N.Y., U.S.A.: North-Holland ;Sole distributors for the U.S.A. and Canada Elsevier Science Pub. Co., 1988
13 홍성철; 'GPS를 이용한 물류장비 통제시스템 개발동향', 한국과학기술정보연구원, 2003
14 Gregoire Heugel, Webraska; Telematics and Navigation systems, The New Challenges, 2002
15 Card, S. K., Moran, T. P., and Newell, A.; The psychology of human-computer nteraction, Hillsdale, N.J. : L. Erlbaum Associates, 1983
16 Virzi, R. A., 'Refining the test phase of usability evaluation: how many subjects is enough?' Hum. Factors, 34(4) : 457-468, 1992   DOI
17 JAcques Nouvier; Telematics and Road Safety the French proach, 2001
18 John, B. E. and Kieras, D. E.; 'Using GOMS for user interface design and Evaluation : Which Technique?' ACM transactions on computer-human interaction, 3(4) : 287-319, 1996b   DOI   ScienceOn
19 Kieras, D. E., Wood, S. W., Abotel, K., and Hornof, A.; 'Glen: A Computer-Based Toolfor Rapid GOMS Model Usability Evaluation of User Interface Designs,' Paper presented at the Paper presented at the Proceedings of the 8th annual ACM symposium on User interface and software technology, Pittsburgh, Pennsylvania, United States, 1995
20 Nielson, J.; Usability Engineering, MA: Academic Press Professional, 1993
21 정병운; 'GPS/PCS 단말기용 듀얼밴드 내장형 안테나', 한국전자파학회지, 14(6), 2003
22 성경모, 박창걸, 김재우; '2004년 차세대 유망 아이템 분석 보고서 - GPS/GIS 이용기술(시장진입장벽 및 유망 응용분야 분석)', 한국과학기술정보연구원, 2004
23 강연수,문영준,박유경,이주일; '텔레매틱스 시대를 대비한 첨단 종합교통정보서비스 체계화 방안연구', 연구총서 2003-15, 교통개발연구원, 2003
24 루이스 로젠펠드, 피터 모빌; '효율적인 웹사이트 구축을 위한 인포메이션 아키텍처', 1, 2003
25 Nielsen, J. and Mack, R.; Usability Inspection Methods, New York, NY : John Wiley and Sons, 1994
26 Lewis, J. R.; 'Sample sizes for usability studies: additional considerations,' Hum Factors, 36(2) : 368-378, 1994   DOI