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Mediating Effect of Superior Trust on the Relationship between Organizational Justice and Service Quality  

Ahn, Kwan-Young (Dept. of Business Administration, Sangji University)
Kim, Gye-Seok (Dept. of Business Administration, Sangji University)
Publication Information
Journal of Korean Society of Industrial and Systems Engineering / v.29, no.2, 2006 , pp. 67-74 More about this Journal
Abstract
This paper is to test the mediating effect of superior trust on the relationship between organizational justice and service quality in service food industry. Based on 302 data gathered in western Kangwon area, analysis result showed that procedural, interactional, and distributive justice have affirmative relation with trust, and also trust has close relation with service quality. Therefore, trust appeared to have fully mediating effect on the relationship between organizational justice and service quality.
Keywords
organizational justice; trust; service quality; food service industry;
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