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The Effectiveness of Process Approach of ISO 9000 for Business Performance  

Yoo, Choon-Burn (Dept. of IE, Kyonggi University)
Kim, Dong-Jin (Dept. of IE, Graduate School of Kyonggi University)
Publication Information
Journal of Korean Society of Industrial and Systems Engineering / v.28, no.4, 2005 , pp. 124-133 More about this Journal
Abstract
The purpose of this study is to analyze the effectiveness of process approach for business performance of a company certified with ISO 9000 : 2000 quality management system. The result of this empirical research were identified as follows. Documentation and an intelligence process appeared with a preference matter in an influence to reach to a business performance of a company through the organization which established a process approach. It reveals that the process approach of quality management system might affect positively for customer satisfaction, product qualify, financial results and cost reduction.
Keywords
Process Approach; Business Performance; Quality management System;
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