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http://dx.doi.org/10.9709/JKSS.2013.22.3.043

A Study on the Introduction of Outsourcing of the Delivery System for the Small Service Industry using Simulation  

Gu, Seung-Hwan (서울과학기술대학교 IT정책전문대학원 산업정보시스템 전공)
Noh, Seung-Min (한국고용정보원)
Jang, Seong-Yong (서울과학기술대학교 글로벌융합산업공학과)
Publication Information
Journal of the Korea Society for Simulation / v.22, no.3, 2013 , pp. 43-53 More about this Journal
Abstract
The paper addresses the introduction of outsourcing of delivery service for the small service industries such as delivery based restaurant in order to increase the profit and revenue of the service company, upgrade the delivery satisfaction for the customers, and expand the welfare of the senior people through the work. The chinese restaurants are selected as model service companies, outsourcing of delivery services are suggested for those restaurants and simulation models are developed for all operation systems for them. Some of input data for the simulation are collected from the real world and others are refined through the interview with the field workers. 6 scenarios are established considering the number of deliverers and delivery charges and simulation experiments for each scenario have been done according to the 3 kind of situations of the service companies. The results show that introduction of outsourcing increases the revenue and profit of the service company, decreases the service time for the customers and increases the revenue of the delivery outsourcing company employing the senior people. So delivery outsourcing for the service industries can be considered as a good solution for the welfare problem of the senior people.
Keywords
Small Service Industry; Delivery Outsourcing; Delivery System; Simulation;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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