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http://dx.doi.org/10.9709/JKSS.2012.21.2.103

Simulation Model for User-Perceived Service Availability  

Ham, Young-Marn (서울과학기술대학교 IT정책전문대학원)
Lee, Kang-Won (서울과학기술대학교 글로벌융합산업공학과)
Publication Information
Journal of the Korea Society for Simulation / v.21, no.2, 2012 , pp. 103-112 More about this Journal
Abstract
Traditional system-oriented measures are no longer adequate to describe the availability perceived by the user. In this paper we investigate the service availability model and the user behavior graph. And we propose the simulation model, which determines the sevice availability considering user model, system model and service model at the same time. Through the example, we show how to construct the UBG of user model, system model and service model. And we investigate the effect of the parameters of system model and UBG on the service availability.
Keywords
Service Availability; User Model; Service Model; System Model; UBG;
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