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http://dx.doi.org/10.52255/smarttourism.2021.1.1.4

Progress in Smart Tourism 2010-2017: A Systematic Literature Review  

Lee, Pam (College of Hotel & Tourism Management, Kyung Hee University)
Zach, Florian J. (Howard Feiertag Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech)
Chung, Namho (Smart Tourism Education Platform, Kyung Hee University)
Publication Information
Journal of Smart Tourism / v.1, no.1, 2021 , pp. 19-30 More about this Journal
Abstract
Smart tourism technologies are becoming ever more pervasive and an increasing number of destinations and hospitality establishments are investing in smart tourism initiatives. However, while governments and businesses around the world are aggressively pushing the smart tourism agenda forward, smart tourism research initiatives are still in their infancy and seem to not fully cover the whole spectrum of smart tourism-related issues and questions. This paper conducts a systematic review of existing smart tourism literature to determine the status quo of smart tourism research and to identify research gaps. Considering the steep growth of smart tourism initiatives starting at the beginning of this decade, this paper reviews publications on smart tourism over the last 8 years. All publications for which the keyword "smart tourism" appears in the title, keywords or abstract were included in the sample.
Keywords
smart tourism; systematic literature review; semantic network analysis; smart tourism city; destination competitiveness;
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