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http://dx.doi.org/10.5762/KAIS.2021.22.1.299

The Effect of Physical Therapist's Vocation and Emotional Labor on Organizational Performance  

Yun, MinHee (Department of Naturopathy, Dongbang Culture Graduate University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.22, no.1, 2021 , pp. 299-304 More about this Journal
Abstract
The purpose of this study is to understand the effect of physical therapist's vocational consciousness and emotional labor on organizational performance. The subjects of this study are physical therapists working in a total of 8 hospitals in Seoul from May 25, 2019 to June 30, 2019: 2 private hospitals, 2 semi-general hospitals, 2 general hospitals, and 2 university hospitals. It was conducted with 137 people. For the analysis, the SPSS program was used, frequency analysis, reliability analysis, and correlation analysis were performed, and a regression analysis was performed on the causal relationship between variables. First, as a result of examining the effect of the physical therapist's vocational consciousness on organizational performance, the higher the vocational consciousness factor, the higher the organizational performance, which means that it has a positive and significant effect on organizational performance. Second, as a result of examining the effect of physical therapist's emotional labor on organizational performance, it was found that the surface behavior factor, a sub-factor of emotional labor, had an effect on organizational performance. On the other hand, the factors of inner behavior were found to have no significant effect on organizational performance. This means that the higher the vocational consciousness perceived by the physical therapist, the higher the organizational performance, and the higher the surface behavior of emotional labor, the lower the organizational performance. This study is considered to be the basic data for preparing a plan to improve the organizational performance of physical therapists.
Keywords
Physical therapist; Vocation; Emotional labor; Organizational performance; Surface behavior;
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