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http://dx.doi.org/10.5762/KAIS.2020.21.9.199

Factors Affecting on Medical Satisfaction in Multicultural Members  

Ahn, Seong sin (Hagil high school)
Jang, Mi-Hwa (Department of Dental Hygiene, Suwon Women's University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.21, no.9, 2020 , pp. 199-209 More about this Journal
Abstract
This study was a descriptive study performed to identify factors affecting medical satisfaction in multicultural members. The survey participants were 301 multicultural members in A city. The data were analyzed using descriptive statistics and Independent t-tests, One-way ANOVA, and Stepwise multiple regression analysis with the SPSS 14.0 program. Stepwise multiple regression analysis revealed that the predictors of satisfaction among the medical staff were satisfaction with age and health insurance, which accounted for 28% of all variance. Predictors of satisfaction with the medical environment were age and jobs, which accounted for 17% of all variance. Predictors of satisfaction with medical expenses were multicultural form, educational level, and jobs, which accounted for 33% of all variance. These results suggest that we need to develop and implement strategies and programs that can enhance satisfaction with medical use among multicultural members.
Keywords
Multicultural Members; Medical Service Satisfaction; Medical Staff; Medical Environment; Medical Expenses;
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