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http://dx.doi.org/10.5762/KAIS.2020.21.2.48

Influence of The Quality of Work Life on Organizational Effectiveness and Customer Orientation in 119 Paramedic's  

Choi, Mi-Young (Department of Emergency Medical Service, Kyungil University)
Moon, Tae-Young (Department of Emergency Medical Service, Kangwon National University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.21, no.2, 2020 , pp. 48-57 More about this Journal
Abstract
This study examined the influence of the quality of work life on the organizational effectiveness and customer orientation in 119 paramedics. This study also offers basic data for improving the quality of emergency medical services in the future. A survey was conducted from February 3. 2019 through May 7, 2019, on 308 male and female fire officers in Daegu, North Gyeongsang Province. The collected data was analyzed using SPSS 20.0 version, and frequency analysis, correlation analysis and multiple regression analysis were carried out. First, there was a positive correlation among the QWL of the 119 paramedics, their OE and CO. Second, the QWL (personal, management dimension) of the 119 paramedic's was a factor that affected OE and job satisfaction. Third, the QWL (personal, management dimension) of the 119 paramedics had an impact on the CO. (ED note: please check all this and it was not clear. It may be correct now.)Forth, the impact of the OE of the 119 paramedics on the CO exerted a significant influence on the OE and job satisfaction. Given the findings of the study, the QWL of 119 paramedics should be improved to heighten paramedics' welfare to promote the quality of emergency medical services.
Keywords
Quality Of Work Life; Organizational Effectiveness; Customer Orientation; 119 Paramedic's; Job Satisfaction; Organizational Commitment;
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Times Cited By KSCI : 4  (Citation Analysis)
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