Browse > Article
http://dx.doi.org/10.5762/KAIS.2019.20.11.402

A Study on the Effects of Organizational Citizenship Behaviour on Employee Engagement and the Intention to quit  

Hue, Je In (Department of Business Administration, Kyunghee University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.20, no.11, 2019 , pp. 402-415 More about this Journal
Abstract
This study explores the effect that unresearched organizational conduct has on employee engagement (job immersion) as a cause variable and the results from it. Major results identified in an empirical analysis are as follows. First, the main causes of organizational citizenship behavior (such as altruism, conscientious behavior, moral behavior, participatory behavior, and fair play) are shown to not affect job immersion. In other words, conscientious, participatory, and fair behavior affects job immersion, with participatory behavior having the greatest impact. Second, employees' concentration in an organization was only affected by participatory behavior and fair play behavior from among the factors of organizational citizenship behavior, only more so. That is, it has been shown that some of the causes of organizational citizenship behavior, including participatory behavior and fair play behavior, affect employee inter-behavior, and some of them are more influential than others. Third, the only factor that influences the intention to switch jobs among the organizational citizenship behavior is participatory behavior. In other words, altruism, conscientiousness, politeness, and fair play behavior do not affect the way people move from job to job. Participation in organizational citizenship behavior and fair play may affect employee inter-behavior, and the more influential participatory behavior may also affect the intention to relocate.
Keywords
Organizational Citizenship Behaviour; Employee Engagement; Intention to quit; Job immersion; Organization immersion;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Rhoades, L., & Eisenberger, R., "Perceived Organizational Support: A Review of the Literature", Jouranl of Applied Psychology, Vol.87, No.4, pp.698-714, 2002. DOI: https://doi.org/10.1037//0021-9010.87.4.698   DOI
2 Mowday, R. T., Steers, R. M., & Porter, L. W., "The Measurement of Organizational Commitment", Journal of Vocational Behavior, Vol.14, pp.224-247, 1979. DOI : https://doi.org/10.1016/0001-8791(79)90072-1   DOI
3 K. H. Lee, An Empirical Study on the Employment Perception Model of General Hospital, Doctor's thesis, Sungkyunkwan University, Seoul, Korea, pp.20-30, 1994.
4 Iverson, R. D., Employee intent to study: An empirical test of a revision of the price and Muller model. University of Iowa,1992. DOI: https://doi.org/10.1300/j022v07n02_02
5 Y. S. Lee, A Study on the Determinants of Social Welfare Employee turnover, KonKook University, Seoul, Korea, pp.1-7, 2005.
6 Steel, R. P., & Ovalle, N. K., "A review and Meta-Analysis of research on the relationship between behavioral Intentions and employee turnover", Journal of Applied Psychology, Vol.69, No.4, pp. 673-686, 1984. DOI: https://doi.org/10.1037//0021-9010.69.4.673   DOI
7 Fishbein, M., & Ajzen, I., Belief, Attitude, Intention, Behavior: An Introduction to Theory and Research. Massachusetts, 1977. DOI: https://doi.org/10.2307/2065853
8 Oshagbemi, T., "Personal correlates of job satisfaction: Empirical evidence from UK universities", International Journal of Social Economics, Vol.30, No.2, pp.1210-1232, 2003. DOI: https://doi.org/10.1108/03068290310500634   DOI
9 Becker, T. T., "Foci and bases of commitment: Are they distinctions worth making?", Academy of Management Journal, Vol.35, pp.232-44, 1992. DOI: https://doi.org/10.5465/256481   DOI
10 Scholl, R. W., "Differentiating Organizational Commitment from Expectancy as a Motivating Force", Academy of Management Review, Vol.6, pp.589-599, 1981. DOI: https://doi.org/10.5465/amr.1981.4285698   DOI
11 Michaels, E., Handfield-Jones, H., & Axelrod, B., The war for talent, Harvard Business School Press, 2001.
12 D. W. Seo, Y. S. Kim, "A Study on the Effect of Job Satisfaction, Organizational Immersion and Perception of Fairness on the Organizational Citizens' Behavior of Hotel workers,", Journal of Tourism Systems and Quality Management, Vol.6, No.3, pp.59-76, 2000.
13 Organ, D. W., & Near, J. P., "Organizational Citizenship Behavior: Its Nature and Antecedents," Journal of Applied Psychology, Vol.68, No.4, pp.653-663, 1983. DOI: https://doi.org/10.1037/0021-9010.68.4.653   DOI
14 Fisher, C. D., & Locke, E. A., The new look in job satisfaction research and theory, The Free Press. 1992.
15 J. J. Lee, Y. W. Kim, "A Study on the General Citizenship and Organizational Citizen Behavior of Local Government Employees". Journal of Korea Policy Sciences, Vol. 12, No. 3, pp.213-234, 2002.
16 O'Reilly, C. A., & Chatman, J., "Organizational commitment and psychological attachment; The effects of compliance, identification and internalization on pro-social behavior", Journal of Applied Psychology, Vol.71, pp.397-422, 1986. DOI: https://doi.org/10.1037//0021-9010.71.3.492
17 H. G. Kim, J. I, Kim, "A Study on the Relationship between Organizational Process, Organizational Immersion and Organizational Citizen's Action in NPO Organization in the United States; Focused on Cross Level Analysis", Korean Public Administration Review, Vol.47, No.2, pp.161-187, 2013.
18 Organ, D. W., Organizational Citizenship Behavior: The "Good Soldier Syndrome, Lexington, 1988. DOI: https://doi.org/10.2307/2393071
19 Podsakoff, P. M., Mackenzie, S. B., Paine, J. B., & Bachrach, D. G., "Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research", Journal of Management, Vol.26, No.3, pp.513-563, 2000. DOI: https://doi.org/10.1177/014920630002600307   DOI
20 Podsakoff, R., H. Moorman., & R. Fetter, "Transformational Leader Behaviors and Their Effects on Followers' Trust in Leader, Satisfaction, and Organizational Citizenship Behaviors", Leadership Quarterly, Vol.1, No.2, pp.107-142, 1990. DOI: https://doi.org/10.1016/1048-9843(90)90009-7   DOI
21 Morrison, E. W., "Organizational citizenship behavior as a critical between HRM practices and service quality", Human Resource Management, Vol.35, pp.493-512, 1996. DOI: https://doi.org/10.1002/(sici)1099-050x(199624)35:4<4 93::aid-hrm4>3.3.co;2-n   DOI
22 M. Y. Lee, A Study on the Effect of Relationship Conflict on Organizational Citizenship Behavior of Hotel Employees : Focused on The Moderating Role of Turnover Intention, Master's thesis, Kyunggi University, Seoul, Korea, pp. 11-15. 2015.
23 S. Y. Lee, A Study on the Relationship between Job Satisfaction and Job Duties of Social Welfare Workers in Welfare Institutions for the Elderly, Master's thesis, Dankook University, Seoul, Korea, pp.10-15, 2002.
24 Graham, "Principled Organizational Dissent: A Theoretical Essay. In Cummings", Research in Organizational Behavior, Master's thesis, Dankook University, Seoul, Korea, pp.10-15, 2002.
25 H. H. Lee, The Impacts of Self-Esteem, Leader-Member Exchange, and Perceived Justice on TurnoverIntention and Organizational Citizenship Behavior, Focused on the Mediating Effect of Work-Family Conflict, Doctor's thesis, Anyang University, Seoul, Korea, pp. 26-30. 2016.
26 Harter, J. K., Hayes, T. L., & Schmidt, F. L., "Business-unit level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis", Journal of Applied Psychology, Vol.87, No.2, pp.268-279, 2002. DOI: https://doi.org/10.1037//0021-9010.87.2.268   DOI
27 Kahn, W. A., "Psychological Conditions of Personal Engagement and Disengagement at Work", Academy of Management Journal, Vol.33, No.4, pp.692-724, 1990. DOI: https://doi.org/10.5465/256287   DOI
28 Saks, A. M., "Antecedents and Consequences of Employee Engagement", Journal of Managerial Psychology, Vol.21, No.7, pp.600-619, 2006. DOI: https://doi.org/10.1108/02683940610690169   DOI
29 Cropanzano, R., & Mitchell, M. S., "Social Exchange Theory: An Interdisciplinary Review", Journal of Management, Vol.31, No.6, pp.874-900, 2005. DOI: https://doi.org/10.1177/0149206305279602   DOI