Browse > Article
http://dx.doi.org/10.5762/KAIS.2018.19.4.254

The Effect of Job Environment Factors on Turnover Intention of School Foodservice Employee and Mediating Effect of Organizational Commitments  

Lee, Kyung-A (Deartment of Food & Nutrition, Daegu Catholic University)
Heo, Chang-Goo (Department of Psychology, Daegu Catholic University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.19, no.4, 2018 , pp. 254-264 More about this Journal
Abstract
The study aims were to verify the influences of job environment factors and work attitude on turnover intention of school foodservice employees, and then to verify the mediating effect of organization commitment between six areas of worklife and turnover intention so that organizations can intervene to reduce the turnover intentions of employees. The subjects were 205 employees who were working in the school foodservice field. The job environment factors were measured by six areas of worklife (workload, control, reward, fairness, community, value) and the organizational commitment was measured by two types of commitments (affective, continuance). The results were as follows. First, workload, reward, community and value of six areas of worklife reduced affective commitment, control and fairness increased continuance commitment, and affective commitment reduced turnover intention. Second, only reward and community showed direct effect on turnover intention, but all six areas of worklife had a statistically significant indirect effect on turnover intention through affective commitment. These results showed that job environment factors had both direct and indirect effect on employees' behavior through employees' affection. These findings imply that organizations can control employees' turnover intention by providing education or social support to maintain their affective commitment even when organizations cannot change job environment.
Keywords
Affective Commitment; Continuance Commitment; Job Environment Factors; School Food Service; Turnover Intention;
Citations & Related Records
Times Cited By KSCI : 5  (Citation Analysis)
연도 인용수 순위
1 E. M. Whitener, P. M. Walz, "Exchange theory determinants of affective and continuance commitment and turnover," Journal of Vocational Behavior, vol. 42, no. 3, pp. 265-281, 1993. DOI: https://doi.org/10.1006/jvbe.1993.1019   DOI
2 J. P. Meyer, D. J. Stanley, L. Herscovitch, L. Topolnytsky, "Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences," Journal of Vocational Behavior, vol. 61, no. 1, pp. 20-52, 2002. DOI: https://doi.org/10.1006/jvbe.2001.1842   DOI
3 M. U. Taing, B. P. Granger, K. W. Groff, E. M. Jackson, R. E. Johnson, "The multidimensional nature of continuance commitment: Commitment owing to economic exchanges versus lack of employment alternatives," Journal of Business and Psychology, vo. 26, no. 3, pp. 269-284, 2011. DOI: https://doi.org/10.1007/s10869-010-9188-z   DOI
4 Y. J. Kim, H. S. Jung, H. H. Yoon, "The Influence of Deluxe Hotel Culinary Staff's Roll Stress in Job Satisfaction and Organizational Commitment: Focus on Moderating Effects on Staff's Career and Gender," Korean Journal of Hospitality and Tourism, vol. 20, no. 1, pp. 31-48, 2011.
5 H. S. Jung, C. S. Han, H. H. Yoon, "The Influence of Hotel Culinary Staff's Psychological Empowerment in Job Stress, Job Satisfaction and Organizational Commitment : Focused on the deluxe hotels in Seoul," Korean Journal of Hospitality and Tourism, vol. 18, no. 4, pp. 287-305, 2009.
6 J. S. Lee, "A Study on Job Stress and Turnover Intention of Hotel and Family Restaurant Cooks," Culinary Science & Hospitality Research, vol. 11, no. 4, pp. 150-163, 2005.
7 G. I. Han, "A study on Job Stress and Turnover Intention of licensed Cook : working at special-deluxe hotel restaurant and family restaurant," Master's Thesis, Gyeonggi University, Gyeonggi-do, 2005.
8 H. S. Kim, "A study on the relationship of job stress, job satisfaction, organizational commitment and turnover intention of hotel employees," Korean Journal of Tourism Research, vol. 19, no. 3, pp. 203-225, 2005.
9 C. Maslach, "The truth about burnout," Jossey-Bass. 1997.
10 J. E. Mathieu, D. M. Zajac, "A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment," Psychological Bulletin, vol. 108, no. 2, pp. 171-194, 1990. DOI: https://doi.org/10.1037/0033-2909.108.2.171   DOI
11 M. P. Leiter, C. Maslach, "Six areas of worklife: a model of the organizational context of burnout," Journal of Health and Human Services Administration, vol. 21, no. 4, pp. 472-489, 1999.
12 C. Maslach, M. P. Leiter, "Reversing burnout," Standford Social Innovation Review, pp. 43-49, 2005.
13 M. P. Leiter, C. Maslach, "Nurse turnover: the mediating role of burnout," Journal of Nursing Management, vol. 17, no. 3, pp. 331-339, 2009. DOI: https://doi.org/10.1111/j.1365-2834.2009.01004.x   DOI
14 M. Bamford, C. A. Wong, H. Laschinger H, "The influence of authentic leadership and area of worklife on work engagement of registered nurses," Journal of Nursing Management, vol. 21, pp. 529-540, 2013. DOI: https://doi.org/10.1111/j.1365-2834.2012.01399.x   DOI
15 M. P. Leiter, C. Maslach, "Preventing burnout and building engagement : A Complete program for organizational renewal," Jossey-Bass, 2000.
16 M. P. Leiter, C. Maslach, "Areas of worklife: A structured approach to organizational predictors of job burnout," Emotional and Psychological Processes and Positive Intervention Strategies. Emerald Group Publishing Limited, pp. 91-134. 2003.
17 N. J. Allen, J. P. Meyer, "The measurement and antecedents of affective, continuance, and normative commitment to the organization," Journal of Occupational Psychology, vol. 63, no. 1, pp. 1-8, 1990. DOI: https://doi.org/10.1111/j.2044-8325.1990.tb00506.x   DOI
18 J. W. Ko, J. L. Price, C. W. Mueller, "Assessment of Meyer and Allen's three-component model of organizational commitment in South Korea," Journal of Applied Psychology, vol. 82, no. 6, pp. 961-973, 1997. DOI: https://doi.org/10.1037/0021-9010.82.6.961   DOI
19 J. P. Meyer, N. J. Allen, "Testing the 'side-bet theory' of organizational commitment: Some methodological considerations," Journal of Applied Psychology, vol. 69, no. 3, pp. 372-378, 1984. DOI: https://doi.org/10.1037/0021-9010.69.3.372   DOI
20 N. J. Allen, J. P. Meyer, "The measurement and antecedents of affective, continuance and normative commitment to the organization," Journal of Occupational and Organizational Psychology, vol. 63, no. 1, pp. 1-18, 1990. DOI: https://doi.org/10.1111/j.2044-8325.1990.tb00506.x   DOI
21 R. C. Mayer, F. D. Schoorman, "Differentiating antecedents of organizational commitment: A test of March and Simon's model," Journal of Organizational Behavior, vol. 19, no. 1, pp. 15-28, 1998. DOI: https://doi.org/10.1002/(SICI)1099-1379(199801)19:1<15::AID-JOB816>3.0.CO;2-C   DOI
22 A. Cohen, "Commitment before and after: An evaluation and reconceptualization of organizational commitment," Human Resource Management Review, vol. 17, no. 3, pp. 336-354, 2007. DOI: https://doi.org/10.1016/j.hrmr.2007.05.001   DOI
23 E. K. Sin, Y. K. Lee, "Effects of personal and job characteristics on organizational commitment and job satisfaction of Daegu, Gyeongbuk area dietitians by food service employment type," Journal of the Korean Society of Food Culture, vol. 18, no. 2, pp. 75-88, 2003.
24 S. H. Hong, "Scale development and validation," S&M Research Group, 2016.
25 J. Hellgren, A. Sjoberg, M. Sverke, "Intention to quit: Effects of job satisfaction and job perceptions," In F. Avallone, J. Arnold, & K. de Witte (Eds.), Feelings work in Europe, pp. 415-423. Milano: Guerini. 1997.
26 A. F. Hayes, "PROCESS: A versatile computational tool for observed variable mediation, moderation, and conditional process modeling [White paper]," 2012. Available from, http://www.afhayes.com/public/process2012.pdf (accessed Jan., 7. 2018)
27 Ministry of Education. Current state of school foodservice in 2016. Available From: http://www.moe.go.kr/boardCnts/view.do?boardID=348&lev=0&statusYN=C&s=moe&m=040103&opType=N&boardSeq=71667. (accessed Sep., 8, 2017)
28 M. S. Baek, "A study on the job satisfaction and organizational commitment of school food service employees in Daegu," Master's Thesis, Yeungnam University, Gyeongsangbuk-do, 2013.
29 O. Lee, "Human Resource Management Practices and Organizational Commitment by Employment Type in School Foodservice Settings," Master's Thesis, Dankook University, Gyeonggi-do, 2011.
30 O. S. Lee, Y. M. Lee, Y. J. Oh, "A Study on the Differences of the School Foodservice Cooks' Job Satisfactions between Dietitian and Cooks in Gyeonggi Province," Journal of the Korean Dietetic Association, Vol. 13, No. 2, pp. 183-193, 2007
31 E. S. Lyu, K. A. Lee, "Effects of job characteristics on job burnout and engagement in school foodservice dietitians in Busan area:, Journal of the Korean Society of Food Science and Nutrition, vol. 46, no. 1, pp. 132-139, 2017. DOI: https://doi.org/10.3746/jkfn.2017.46.1.132   DOI
32 J. T. Lee, B. K. Shin, H. C. Kim, "Research Articles : The Impacts of Job Insecurity, Job Stress and Organizational Commitment on Turnover Intention of Commercial and Institutional Foodservice Employees," Journal of Tourism Sciences, vol. 35, no. 8, pp. 209-228, 2011.
33 S. H. Kim, M. A. Lee, "Effects of emotional labor and communication competence on turnover intention in nurses," Journal of Korean Academy of Nursing Administration, vol. 20, no. 3, pp. 332-341, 2014. DOI: https://doi.org/10.11111/jkana.2014.20.3.332   DOI
34 H. M. Ban, "A study on the differences in job satisfaction and organizational commitment with demographic characteristics of regular workers and contingent workers," Master's Thesis, Sookmyung Women's University, Seoul, 2009.
35 B. K. Shin, "The impacts of job insecurity, job stress and organizational commitment on turnover," Master's Thesis, Jungang University, Seoul, 2011.
36 S. M. Hwang, J. H. Yoon, "Impacts of flight attendants' emotional labor on burnout and turnover intentions in the airline industry," Korean Journal of Hospitality & Tourism, vol. 21, no. 2, pp. 277-294, 2012.
37 S. C. Payne, A. H. Huffman, "A longitudinal examination of the influence of mentoring on organizational commitment and turnover," Academy of Management Journal, vol. 48, no. 1, pp. 158-168, 2005. DOI: https://doi.org/10.5465/AMJ.2005.15993166   DOI
38 O. H. Cho, "The effect of dietitians' internal marketing on job satisfaction and commitment of employees in elementary school foodservice operations," Master's Thesis, Yonsei University, Seoul, 2007.
39 J. Y. Kim, "Job Satisfaction and Engagement of School Food Service Dietitians and Nutrition Teachers in Chungbuk Province," Master's Thesis, Chungbuk University, Chungcheong buk-do, 2012.
40 H. J. Im, Y. E. Lee, "Job Satisfaction of School Foodservice Employees in Chungbuk Province," Korean Journal of Human Ecology, vol. 20, no. 2, pp. 1-13, 2011. DOI: https://doi.org/10.5934/KJHE.2011.20.3.651   DOI
41 H. L. Angle, J. L. Perry, "Dual commitment and labor-management relationship climates," Academy of Management Journal, vol. 29, no. 1, pp. 31-50, 1986. DOI: https://doi.org/10.2307/255858   DOI
42 M. L. Griffin, J. R. Hepburn, Side-bets and reciprocity as determinants of organizational commitment among correctional officers, Journal of Criminal Justice, vol. 33, no. 6, pp. 611-625, 2005. DOI: https://doi.org/10.1016/j.jcrimjus.2005.08.010   DOI
43 M. J. Somers, "Organizational commitment, turnover and absenteeism: An examination of direct and interaction effects," Journal of organizational Behavior, 16(1), 49-58, 1995. DOI: https://doi.org/10.1002/job.4030160107   DOI
44 Y. S. Eu, H. R. Lee, "A study on relationships of food service emotional intelligence, creativity, organizational commitment: Focused on the moderator of change-oriented organizational culture," Korean Journal of Hotel Administration, vol. 20, no. 3, pp. 161-182, 2011.
45 M. Jung, "Influence of Clinical Nurses' Intrinsic Motivation, Affective Commitment, and Turnover Intention on Organizational Performance," Journal of the Korea Academia-Industrial., vol. 18, no. 11, pp. 594-601. 2017. DOI: http://doi.org/10.5762/KAIS.2017.18.11.594
46 O. Lee, M. Cho, H. Chang, "The organization commitment and perception of human resource management by employment types of school foodservice employees," Journal of the Korean Society of Food Science and Nutrition, vol. 43, no. 1, pp. 162-171, 2014. DOI: https://doi.org/10.3746/jkfn.2014.43.1.162   DOI