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http://dx.doi.org/10.5762/KAIS.2018.19.12.709

A Study on the Measurement of Service Quality of Construction Technology Digital Library System  

Jeong, Seong-Yun (Department of Future Technology and Convergence Research, Korea Institute of Civil Engineering and Building Technology)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.19, no.12, 2018 , pp. 709-716 More about this Journal
Abstract
This study designed a research model to improve the service quality of a Construction Technology Digital Library System (CODIL), which is operated to enhance the technical competitiveness of construction and engineering companies. SERVQUAL, LibQUAL+, and DigiQUALTM are models for measuring the library service quality. This study examined the factors used in SERVQUAL, LibQUAL+, and DigiQUALTM to objectively select the measurement factors used in the research model. This study selected the factors that reflect the characteristics of CODIL among the factors investigated. Next, this study was conducted with a sample of CODIL members. The correlations between the independent variables and a dependent variable were analyzed, and the factors and influence of CODIL on the user satisfaction were examined. These results can be used as useful data to improve the service of digital libraries in other specialized fields.
Keywords
Construction Technology Document; Digital Library; CODIL; Measurement of Service Quality; SERVQUAL;
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