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http://dx.doi.org/10.5762/KAIS.2018.19.11.463

Study on the influence of Hotel Training satisfaction to on the job satisfaction, organizational commitment, and service quality  

Song, Seung-gyu (Naseoul Universty Graduate school Division of Hotel Management)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.19, no.11, 2018 , pp. 463-472 More about this Journal
Abstract
The purpose of this study was to investigate the influence of hotel training satisfaction to on the job satisfaction, organizational commitment, and service quality. The sample was obtained during 3weeks periods from Oct $14^{th}$ 2017 to Nov $4^{th}$ 2017 and out of 230 copies of the questionnaire, 223 copies responded with sincerity were made an object of the analysis. The results of the study were as follows, Firstly, training had an positive impact on the job satisfaction, Secondly, training significantly effected on organizational commitment. And practical training in the hotel has a positive impact on improving the quality of service. Third, job satisfaction has a positive effect on quality of service. Finally, organizational commitment also has a positive effect on service quality.
Keywords
Hotel Training; Job satisfaction; Organizational commitment; Service quality; Education training;
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