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http://dx.doi.org/10.5762/KAIS.2017.18.1.406

Violence Response, Burnout and Job Satisfaction according to Violence Episode of Emergency Room Worker  

Kim, Mi Yeon (ER. Wonkwang University Hopital)
Ha, Tae Uk (Department of Emergency Medicine, Wonkwang University School of Medicine)
Hwang, Yong (Department of Emergency Medicine, Wonkwang University School of Medicine)
Kang, Ji Sook (Department of Nursing, Wonkwang University School of Medicine)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.18, no.1, 2017 , pp. 406-416 More about this Journal
Abstract
The purpose of this study was to examine violence response, burnout, and job satisfaction according to violent episodes of emergency room workers. Methods : This Study was a descriptive survey design using convenience sampling. This study was exempt from needing an IRB approval. There were 167 emergency room workers, who agreed to participate in this study, and took a self-report questionnaire between July and August 2015. SPSS 21.0 version was used for descriptive analysis, frequency, percentage, mean, standard deviation, independent t-test, Pearson correlation coefficients, and multiple regression. The major findings of this study were as follows: 1) 84.4% of participant experienced violent episodes. The frequency of verbal violence was highest. Violent attackers were patients and guardians with drunken state. The time of violence episodes was usually during the night. Violent experience of doctors and nurses was very high. 2) There were significant differences in the emotional response according to violent episodes (t=2.528, p=0.12) 3) The correlation between \response and burnout was statistically significant, and indicates a high positive correlation (r=.616, p=<.001). The correlation between violence response and job satisfaction was statistically significant, indicating a negative correlation (r=-.512, p=<.001). There was a negative correlation between burnout and job satisfaction with statistical significance (r=-.568, p=<.001). 4) Significant factors influencing job satisfaction were emotional response to violence and burnout. Conclusion: The findings of this study provide basic information for the strategies of preventing violence, decreasing burnout, and improving job satisfaction by developing a violence management program.
Keywords
Burnout; Emergency Room; Job Satisfaction; Response; Violence;
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