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http://dx.doi.org/10.5762/KAIS.2016.17.3.109

Satisfaction Evaluation for Orthoses by using QUEST  

Kong, Jin-Yong (Department of Rehabilitation Technology, Korea Nazarene University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.17, no.3, 2016 , pp. 109-116 More about this Journal
Abstract
This study presents a unique way to improve consumer-oriented service for assistive orthosis products. Satisfaction and important factors were analyzed based on responses from disabled people who have used the orthoses. We surveyed 185 disabled people with QUEST (Quebec User Evaluation of Satisfaction with assistive Technology), and we conducted in-depth interviews with 25 individuals. The average satisfaction score was 3.68 (orthoses satisfaction: 3.78; service satisfaction: 3.52). For each item, the highest score was effectiveness, and the lowest one was cost. As important factors for each item, the participants selected cost, comfort, repair, and service. The fee system for orthoses needs rational revision, and a delivery system should be constructed for follow-up services such as repair.
Keywords
Assistive Products; Important; Orthoses; QUEST; Satisfaction;
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Times Cited By KSCI : 3  (Citation Analysis)
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